How do I get a QB credit card payment to post to the correct revenue account? The bank register entry will not allow me to edit. Currently shows in Undeposited Funds.

Thanks for using QuickBooks Online in recording your sales transactions, execdir-sama-fl-. I know how important it is to put your funds in the correct account. I'm here to help you with that.

This isn't a set up issue. The Undeposited Funds account serves as a temporary account that QuickBooks uses to hold payments received from invoices before you deposit them into the bank.

To transfer the payment to your revenue account, let's create a deposit. I'll show you how:

1. Go to the + New menu and then choose Bank Deposit.
2. Select the revenue account you'd like to deposit the funds.
3. Choose the transaction in the Select Existing Payments section.
4. In the Add new deposits table, add any additional items to include in the deposit.
5. Once done, click on Save and Close.

For more details, please see this article: Make Bank Deposits in QuickBooks Online.

Additionally, I've added an article that'll ensure QuickBooks always matches your bank records. This keeps your books accurate: Reconcile an Account.

I'm only a few clicks away if you need assistance with your other QuickBooks tasks, execdir-sama-fl-. It's always my pleasure to help you out again.

Hi, execdir-sama-fl-.

Hope you're doing great. I wanted to see how everything is going about posting the payment in the correct revenue account. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

Good morning.

Unfortunately, that did not resolve the issue.  While I understand your answer, the deposit into the checkbook is happening automatically, not needing a manual deposit to occur (as is the QuickBooks fee).  Once in the register, I can edit the account for the fee, but not the deposit.

That helps, thank you, but still does not allow me to edit the specific revenue account for the deposit.  While I want all deposits to hit one bank account, I need to be able to change the revenue account.  See attached, where it shows "Unapplied Deposits".  I need to edit that for this specific transaction, but the revenue account varies depending on the product/service invoiced.  

Hey there again, @execdir-sama-fl-. 

Thanks for chiming back in on this thread. Let me point you in the right direction to get this problem handled. 

If my colleagues steps helped you but didn't resolve your issue fully, I suggest consulting with your accountant. They'll be able to give you the best route and advice for you and your business. 

We're always here to have your back. Keep us updated on what your accountant advises to you and your business. Take care! 

I need to enter all transactions into a register that includes deposits and expenses. This new QBOL has changed a few things. It's not as easy as my desk top version for 2021. 

Where do I find the bank register to enter all transactions including deposits and withdrawals?

Hi there, TL461.

Thank you for visiting QuickBooks Community. I'll ensure you'll be able to record transactions via the Bank register section.

Please know that QuickBooks Online's workflow has recently been updated. With this, you can find the Bank register option to enter all transactions including deposits and expenses in the Bookkeeping menu.

Here's how:

1. Click the Bookkeeping menu in the left panel.
2. Choose Chart of accounts. Then, select a specific bank account.
3. Click the View register link under the Action column.
4. Click the Add check drop-down arrow.
5. Choose a particular entry and start entering details.

Lastly, you may refer to this article to see steps on how you can edit an entry in the bank register to make changes: Find, review, and edit transactions in account registers in QuickBooks Online.

Please know that you can always get back to this thread if you have any other questions about the bank register in QBO. I'm always around to help, TL461. Have a great day!

I need the same fix as execdir-sama-fl-. The two suggested fixes aren't working for me either. I need to be able to edit the revenue account for each payment after their posted.

Hello there, BENT2707.

I recognize how vital it is for your business to keep track of payments to the correct revenue account. However, I need additional information to guarantee the best resolution.

Did you encounter any issues after following the solutions suggested by my colleagues? I would appreciate it if you could provide more information on what you're experiencing, including a screenshot. This will give us a better view of the issue.

Feel free to leave a comment below and tag my name. I'd be delighted to work with you again.  

@execdir-sama-fl- Does it allow you to merge the Undeposited Funds account into the revenue account (assuming you don't use Undeposited Funds for anything else)? My payment was posting into another income account that I didn't use, so I renamed the unused one verbatim to the income account I wanted the payment to post in, which effectively merged the account upon prompting. It doesn't fix the problem, but it fixed the symptom for me on this one. I don't know if QB will let you merge Undeposited Funds if it's an "Other Current Assets" account type, but it's worth a shot. Mine were both income accounts, so I was able to merge them.

I do not have payments set up through QB. I have them set up through an app that links to QB, so I was not able to customize where payments through the Gear icon and Payment settings. The Undeposited Funds solution didn't address my issue since my payment was already posted.

I appreciate you getting back into this forum, BENT2707. I've come to share insights and ensure these payment concerns get resolved for you.

Since you've set up your payments through a third-party application and linked to QuickBooks Online, the program depends on the data entered from the app. You'll want to consider reviewing how the account and amounts are mapped from there to ensure the accuracy of the details entered in each payment transaction.

With revenue posting, revenue accounts are associated with the account you used when creating the invoice. That said, it is best to review each transaction and the income account used from the Products and Services section. Doing so will help us ensure that all information entered for these transactions is in the correct income account. 

After correcting the income account, the payments posted in the Undeposited Funds will not affect your bank registers unless these payments are combined into a single record or create bank deposits.

Once all these transactions are reviewed, everything will be posted accurately, and ensure these are matched to your banking records.

Moreover, you'll want to check out this article for further guidance in reviewing your accounts to ensure your books are balanced: Reconcile an account in QuickBooks Online.

Feel free to visit us in this thread if you have additional questions or other QuickBooks concerns. We'll always be here, willing to help. Have a good one!