How do I get all credit card transactions from multiple credit cards to show up under 1 parent account for reconciliation?

Thank you for navigating the QuickBooks product to figure out how to add a subaccount, @Keryann M. Let's go over your Chart of Accounts while I clarify why the Is subaccount option is missing on your end.

Before proceeding, please note that we can only create up to five subaccounts under one parent account. If you'd like to set up the existing 4 US Bank credit cards as a subaccount, let's go back to the steps you've mentioned.

1. On the COA page, select the View register dropdown and pick Edit.
2. In the Edit account panel, click the Save account under ▼ dropdown. Choose the parent account you want to move the credit card accounts as a subaccount. 
3. Tap Save.

Since you're seeing the Edit account panel, you're using the Accountant View. The Is sub-account checkbox will show on the Business View. I'm adding screenshots below for reference:

Here's an article to learn what more you can do with subaccounts: Create subaccounts in your chart of accounts in QuickBooks Online.

Once done, you can review your transactions and match them to your bank or credit card statements: Reconcile an account in QuickBooks Online.

Let me know if this corrects this issue. I'll be around to help you organize your accounts more. Have a great day!

On behalf of my colleague, you're welcome, @Keryann M.

It's good to know that my colleague was able to help you with your concern. If you have other questions or concerns relating to QuickBooks, feel free to ask in this thread. The Community is always here to assist.

Thank you @Nicole_N! I appreciate it. 

You're always welcome, @Keryann M.

I'm glad I helped you explore the options and view. It's my pleasure to address any questions you may have to ensure you get the most out of QuickBooks.

Feel free to get back in this thread if you have any other QuickBooks queries. I'll be here to answer them for you. Stay safe.

im running into this problem also. i was able to connect accounts under parent  credit card but transactions still do not show up to reconcile ive already matched amounts - what can i do ?

Let me chime into this thread, at09. I'll share information about reconciling our accounts in QuickBooks Online (QBO). 

In general, subaccounts are linked to the parent account. Selecting the subaccounts in the reconciliation will only display the associated transactions under it. 

In this case, we have to choose the parent account since all transactions in the subaccounts will roll into it and ensure the accuracy of the ending balance. 

Here's what we can do: 

1. Go to Settings and then Reconcile.
2. From the Account dropdown menu, make sure it's your parent account. 
3. While you're in the Reconciliation window, choose Edit info.
4. Review the Ending balance and Ending date.
5. Check your bank statement. Make edits as needed.
6. Click Save.

To learn more about setting up multiple subaccounts to easily connect them to your bank and reconcile downloaded transactions in QBO, visit this article: About bank or credit card subaccount setup. 

I've included a few resources you can refer to if you experience any issues after the reconciliation process and how you can modify them: 

• Fix issues at the end of a reconciliation in QuickBooks Online
• Undo or remove transactions from reconciliations in QuickBooks Online

You're always welcome to post here in the Community space if you have additional questions about reconciling your accounts in QBO. Keep safe!

We have 13 employee cards...looks like we can only add 5 cards to the parent account? Is there a workaround for this? Would really love to be able to reconcile all of these through QBO and not the way we've been doing it.

Thanks for joining this thread, @ARF97111. Let's work together in connecting your thirteen employee cards to QuickBooks Online (QBO) under one parent account.

It appears you're creating sub-account hierarchies for your thirteen employee cards. If so, it's correct that QBO only allows creating multiple sub-accounts up to 5 levels deep, and when you make more beyond the limit, you'll encounter the error message like in the screenshot below.

Instead of creating a nested hierarchy of sub-accounts, consider creating thirteen sub-accounts under one parent account for your credit card. Then, utilize class tracking for more detailed financial tracking and breakdown of expenses at various hierarchical levels. I'm here to share how to accomplish this in QBO.

First, set up thirteen sub-accounts for the parent card account. You can follow these steps:

1. Go to the Gear icon. Then, select Chart of accounts.
2. Click on the New button.
3. Enter the Account name and choose the Account type and Detail type.
4. Tick the Make this a subaccount checkbox.
5. From the Parent account drop-down menu, choose the parent card account.
6. Enter the Opening balance and Description.
7. Hit Save.
8. Repeat steps 1 to 7 for the rest of the employee cards.

Next, before connecting these cards to online banking, please know that it's important to understand how your bank sends the downloaded transactions:

• If the transactions download to one account, connect only the parent account. All transactions will flow into the parent account, where you can categorize and track them by sub-account and class.
• If the transactions download to the individual accounts, connect the sub-accounts directly to the bank feed. Each employee card sub-account will receive its respective transactions.

You can refer to this article about connecting the parent or subaccounts to QBO: Connect bank and credit card accounts to QuickBooks Online.

Finally, consider using the class tracking feature to assign classes for each employee so each imported transaction is assigned with class. Here's how to toggle on class tracking in QBO:

1. Go to the Gear icon and select Account and settings.
2. Select Advanced, then select the Categories section to edit.
3. Turn on the Track classes switch.
4. Select Warn me when a transaction isn't assigned a class.
5. Under Assign classes, select One to entire transaction or One to each row in transaction.
6. Select Save. Then, Done.

Follow Step 2 of this article to set up your class list: Class tracking in QuickBooks Online.

For future reference, let me add this article as a guide in reconciling your accounts: Reconcile an account in QuickBooks Online.

We'll be here in the Community if you have further questions about connecting your employee cards to QBO. We'll do our best to assist. Take care!

I have the same problem where multiple employee credit cards are showing up as separate accounts in quickbooks. I tried to update the chart of accounts to a subaccount, but I am getting an error stating that the accounts are setup for sync with the bank. Is there some other setting that needs to be changed?

Thank you for providing the screenshot, cfgiway. I'm here to guide you in successfully converting your employees' credit cards into sub-accounts.

To do this, you'll first need to disconnect the account from the online banking tab. Once it's disconnected, you can make it a sub-account and then reconnect the bank. There are no additional settings that need to be changed.

Before proceeding with the steps, please note that the error message indicates that the account you’re trying to set as a sub-account is currently linked to online banking or Web Connect.

QuickBooks requires bank accounts to remain independent when using online banking to maintain the integrity of the transaction download process. Similarly, if the account is set up with the Web Connect feature (which allows for manual uploads of bank transactions), this will also restrict any changes to the account type.

Let's now disconnect your account in the online banking:

1. Go to Transactions and select Bank transactions.
2. Choose the tile of the bank you want to disconnect and click the Pencil icon.
3. Click the Edit account info button and tick the Disconnect this account on save box.
4. Select Save and close.

Then, designate the bank account as a sub-account:

1. Go to Transactions and select Chart of accounts.
2. Navigate to the bank and click the dropdown under the ACTION column and choose Edit.
3. Tick the Make this a subaccount box and choose the Parent account in the dropdown.
4. Once done, click Save.

Lastly, reconnect the bank to enable automatic downloads of your transactions.

Additionally, ensure to reconcile your accounts regularly to maintain accuracy and keep your records up-to-date.

Let us know if you have follow-up questions or require further assistance with the process, cfgiway. We're here to help you in any way we can.

Hi,

I have a client with 3 new employee credit cards. I added them as a sub account to the Main credit card (there are already 6 subacounts) and now the beginning balance is off for the next credit card reconciliation. How do I correct this?

You'll need first to verify the original opening balance configured within QuickBooks Online (QBO), CJK16. Let me share the details below.

Before anything else, I'd like to outline the common causes of beginning balance issues:

• The opening balance entered during account creation is incorrect.  
• There are transactions added before the opening balance date, but the opening balance wasn't updated to account for them.
• Modifying reconciled transactions alters the previous ending balance, leading to an incorrect beginning balance in the next reconciliation.
• A transaction was reconciled manually, preventing it from appearing in the next reconciliation.

With these in mind, let's go through the process of fixing the beginning balance discrepancies with a step-by-step approach.

Once the opening balance is verified, let's move on to your bank statement. Make sure to reconcile the correct account with the statement for the appropriate month, as errors here can impact accuracy. Since you have multiple subaccounts connected to the main credit card account, you'll need to choose the parent account since all transactions in the subaccounts will roll into it.

Then, if your client's credit card account is connected, remember to match and categorize all downloaded transactions before you start reconciling. Categorizing all transactions is essential for an accurate beginning balance.

Afterward, review the discrepancy reports. If any changes affecting your beginning balance have been made, you'll receive a notification before reconciling. I'll lay out the process below:

1. From the Reconcile page, look for the We can help you fix it link to open your discrepancy report.
   
2. Check the discrepancy report to determine if any changes are needed and how to make changes.
3. Before making any adjustments, discuss the changes with the person who made them. The changes may have been intentional.

You can refer to this resource for more info: Fix issues for accounts you've reconciled in the past in QuickBooks Online.

Here are some articles to guide you through the reconciliation workflow:

• Reconcile transactions that are older than your opening balance in QuickBooks Online
• Undo or remove transactions from reconciliations in QuickBooks Online

The Community is a place to get answers to your reconciliation questions. Post your questions below, and our Community experts will respond promptly.