Thank you for trying the initial help from my colleague, bermuda.

At this point, I would recommend contacting our QuickBooks Payments team so they check this further. They have the tools on their end.

If you have any other concerns, feel free to go back to this thread.

is there a fee when we transfer funds from qb checking account to our bank account?

I appreciate you for joining the thread, @heyylenn. Providing you with the details you need is my priority.

There's a processing fee when you transfer funds from your QuickBooks checking account to your bank account. Fees are also determined by how the payment was processed. You may want to see the latest processing charge rates and pricing on this website: QuickBooks Payments website.

Please read this article to learn more about payment processing fees: What are the fees for QuickBooks Payments?

The processing time depends on the QuickBooks product you use. See this article to know when QuickBooks Payments will deposit funds into your bank account: Find out when QuickBooks Payments deposits customer payments.

If you have further questions about the fee each time you process a transaction, please return to the Community by clicking the Reply button or posting in our Community forum. I am always here to help you. Have a prosperous year!

Good Luck. They’re been holding my check for $12,500 since Nov 19th. I’ve heard 3 different stories about the delay for 2 customer service reps and was on hold for 62 minutes to talk to a supervisor. Unprofessional and all lacked proper training and had no solutions. Just wait another couple days. Totally unacceptable, period!