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Thanks for getting back to us, @LarryBrown.
Since the check was already cleared and reconciled in your QuickBooks Online (QBO), I suggest contacting our Phone Support team so they can check why you're still getting this notice from Bill Pay. They have tools that can pull up your account in a secure environment and verify this for you.
Here's how to reach them:
If you want to learn more about how to manage bills for Online Bill Pay in QBO, consider checking out this article: Pay bills in Online Bill Pay.
Please let me know how it goes or if you have any other questions or concerns. I want to make sure everything is taken care of for you. I'll be here to help. Have a wonderful day!
Go to your check register and remove the check mark in the cleared column.
I'm receiving a notice from Bill Pay that a check has not been cashed. In Quickbooks' check register the check is cleared and reconciled. What do I need to do so that Bill Pay recognizes the correct situation and stops sending me notices?
Thanks for getting back to us, @LarryBrown.
Since the check was already cleared and reconciled in your QuickBooks Online (QBO), I suggest contacting our Phone Support team so they can check why you're still getting this notice from Bill Pay. They have tools that can pull up your account in a secure environment and verify this for you.
Here's how to reach them:
If you want to learn more about how to manage bills for Online Bill Pay in QBO, consider checking out this article: Pay bills in Online Bill Pay.
Please let me know how it goes or if you have any other questions or concerns. I want to make sure everything is taken care of for you. I'll be here to help. Have a wonderful day!
Turns out that the check has not arrived, and, this is the condition for that situation. This is my first encounter, using Quickbooks, with a check that was not received. Thanks for your help!
Can someone help with this
Allow me to add information about updating the status of your bill pay that's already been cleared and reconciled.
If you need to update the status of a reconciled transaction, you can do so by going to your Chart of accounts. Rest assured that you can update the status as long as the account and amount remain unchanged.
Here's how:
However, if you want to transfer the transaction to a different account, consider creating a journal entry as a discrepancy.
You can also reach out to your accountant for further guidance. If you don't have an accountant, we can help you find one.
Furthermore, visit this article to learn how to void or delete transactions in QBO: Void or delete transactions in QuickBooks Online.
Post it in the Community if you still have concerns managing your transaction. I'll be right to help you anytime.
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