How to change status of a Bill Pay uncashed check that has been cleared and reconciled?

LarryBrown · ‎October 23, 2020

FritzF · ‎October 23, 2020

Thanks for getting back to us, @LarryBrown.

Since the check was already cleared and reconciled in your QuickBooks Online (QBO), I suggest contacting our Phone Support team so they can check why you're still getting this notice from Bill Pay. They have tools that can pull up your account in a secure environment and verify this for you.

Here's how to reach them:

In QBO, click the Help (question mark) icon at the top right.
Select Contact Us at the bottom to connect with our live support.

If you want to learn more about how to manage bills for Online Bill Pay in QBO, consider checking out this article: Pay bills in Online Bill Pay.

Please let me know how it goes or if you have any other questions or concerns. I want to make sure everything is taken care of for you. I'll be here to help. Have a wonderful day!

View solution in original post

QBsguru · ‎October 23, 2020

Go to your check register and remove the check mark in the cleared column.

LarryBrown · ‎October 23, 2020

I'm receiving a notice from Bill Pay that a check has not been cashed. In Quickbooks' check register the check is cleared and reconciled. What do I need to do so that Bill Pay recognizes the correct situation and stops sending me notices?

FritzF · ‎October 23, 2020

Thanks for getting back to us, @LarryBrown.

Since the check was already cleared and reconciled in your QuickBooks Online (QBO), I suggest contacting our Phone Support team so they can check why you're still getting this notice from Bill Pay. They have tools that can pull up your account in a secure environment and verify this for you.

Here's how to reach them:

In QBO, click the Help (question mark) icon at the top right.
Select Contact Us at the bottom to connect with our live support.

If you want to learn more about how to manage bills for Online Bill Pay in QBO, consider checking out this article: Pay bills in Online Bill Pay.

Please let me know how it goes or if you have any other questions or concerns. I want to make sure everything is taken care of for you. I'll be here to help. Have a wonderful day!

LarryBrown · ‎October 23, 2020

Turns out that the check has not arrived, and, this is the condition for that situation. This is my first encounter, using Quickbooks, with a check that was not received. Thanks for your help!

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How to change status of a Bill Pay uncashed check that has been cleared and reconciled?