How to recover missing transactions

Let me help you with concerns in the QuickBooks Community, @odabya.

Before we start, can you help me verify if these missing transactions have been deleted in QuickBooks? If so, the option to recover them if unavailable in the program. 

Although, you use the Audit log to recover their details so you can re-enter them. Here's how:

1. Go to Settings and select Audit Log.
2. From the Filter ▼ drop-down menu, select the appropriate user, date, and event(s).
3. Click Apply.
4. Locate the deleted transaction.
5. Under the History column, select View.
6. All the information needed for the transaction can be found under the Event column.
7. Using the information from the Audit log, you can re-enter the transaction with its original transaction date.

If the transactions aren't deleted, there might be an issue with your current browser that's causing this behavior.

To check, let's open your account in a private window. This mode doesn't save your search histories and would help us isolate the problem. Simply press the following shortcut keys to access it:

•  Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once done, check again for the missing transactions. If you're able to see them again, go back to your regular browser and clear its cache. You can also use another supported browser as an alternative. 

Moreover, you can use this article as an additional reference to find missing transactions in QuickBooks: Use the audit log to re-enter deleted transactions.

If there's anything else you need, you can always post your concerns in the Community. We'll be always around ready to help. Have a good one. 

The transactions were not deleted there is just a gap of over a year missing. I just verified that my subscription to this service was paid every month where the missing transactions occurred and clearing cache or opening a private window does not bring them back. Can someone please help me figure this out. I’ve been trying to find a solution for 6 hours now. 

The transactions were not deleted. There is just over a year missing and I just verified that my subscription to this service was paid for every month of missing transactions. Clearing the cache or opening a private window does not fix the issue. Can someone please help me figure this issue out. I’ve been trying to find a solution for over 6 hours now. 

Hi there, odabya. 

I appreciate you for providing detailed information about your concern. I'm here to share some insights into why some of your bank transactions are missing.

 You may have an issue with your bank connection at the time you uploaded the transactions. 

To confirm that these transactions are posted in your bank account, you can log into your account on the bank's website and check if you see the transactions.

Right after, let's update your bank to refresh the connection between your bank and QuickBooks. 

Here's how:

1. Go to the Gear icon.
2. Select Bank accounts.
3. Click Refresh All.

On the other hand, you can manually download the transactions before the 90 days from your bank's website to a  CSV file. Once the file is ready, you can import them to QuickBooks.

Now that your transactions are in QuickBooks, it's time to match and categorize them. The transactions go into your accounts after you review them.

Keep in touch with me if there's anything else I can help you with your missing transactions. I'm always right here to help you.

@odabya 

Another option, utilize SlickConnect. It is designed to import into any bank or credit card in QuickBooks Online/QBSE, so there is no specific setting needed. 

https://www.moneythumb.com/?ref=110

I’ve tried refreshing my bank accounts multiple times. That did nothing but waste my time. My bank doesn’t export to CSV format. Only QFX or QIF which will not import into QB self employed. Which I find ridiculous. 
Can someone please help me resolve this? I have already tried every possible solution before anyone here has suggested it. Manually entering an entire years worth of transaction will take almost a year to do. Seems like there should be a better way? Thanks

Hello there, @odabya.

Let me share some insights about importing files to QuickBooks Self-employed.

After you export the file, you can check if you can find a file converter before importing it to QuickBooks Self-employed.

If there's none, I suggest you reach out to our QuickBooks Self-employed support team.

Here's how:

1. Sign in to your QuickBooks Self-Employed account.
2. Go to Help.
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
6. Start a chat with a support expert.
7. Get a callback from the next available expert.
8. Ask the community to get help from businesses like yours.

You can now check this article for more information about categorizing transactions: Schedule C and expense categories in QuickBooks Self-Employed.

Let me know if you have additional questions about exporting files to QuickBooks Self-employed. I'm always here to help.

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@odabya wrote:

My bank doesn’t export to CSV format. Only QFX or QIF which will not import into QB self employed. 

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@odabya 

Check the link as I mentioned earlier. They also offer a converter from QFX/QIF to QBO.

Thanks! I’ll try that today, unless I find different way. Seems like QBSE should except QFX or QIF files. Doesn’t make sense to me to have to buy expensive conversion software to get it to work! Intuit I hope you’re listening. This is a huge waste of time and making me explore other accounting software. I’ve been paying for your service for years now. 

Didn’t work. Transactions were not deleted. 

There is no Audit Log under setting in QBSE unless I’m missing something 

Thanks for updating us about your result, @odabya. I've come to give additional steps to help you recover missing transactions in QuickBooks Self-Employed (QBSE).

In QBSE, to help you look for the missing transactions, we can go to the Transactions page and filter the date and accounts the entries are allocated. Also, the Audit Log feature is only available if you're using QuickBooks Online (QBO) version. Let me guide you how:

1. Sign in to your QBSE account and navigate to the Transactions menu.
2. Select All for the Type and choose the specific account the transactions are saved in the Account drop-down.
3. Next, choose Custom date in the Date field and enter the specific date range for the transactions. 
4. Then, click Apply.

If you can't find those transactions there, you can refresh the connection of your bank and QuickBooks by clicking the Refresh All button. This will help you recover the missing entries. Here's how:

1. Click the Gear icon.
2. Select Bank accounts.
3. Then, click the Refresh all button.

You also have the option to manually import your transactions using a CSV file. 

Once transactions are in, you'll have to categorize them to ensure they are assigned to the correct line of your Schedule C. 

Feel free to leave a reply below if you need further assistance recovering the missing transactions. I'd be glad to assist you further. Have a good one. 

Although I appreciate you taking the time to copy and paste this response. I’ve sorted it out and refreshing all my accounts was not helpful. Thanks

I have missing transactions every month now.  Every month when I try to reconcile, transactions are missing from the reconciled months before making the beginning balances off.  Why are transactions missing every month from previously reconciled accounts???  Please help

Hello there, Carolexx.

You've mentioned reconciling and this feature isn't available in QuickBooks Self-Employed. This is only available in QuickBooks Online and Desktop.

Let me share information with your about reconciliation in QuickBooks and, make sure to resolve missing transactions. There are a few possible reasons why transactions are missing on your Reconcile page. Here are the following:

• Some banks and credit card companies don't post transactions for download until later in the day or the next morning.
• Some banks will show a transaction on their website but won't download the transaction until it posts.
• If the missing transactions are the most recent ones, wait at least 24 hours in case your bank doesn't make them available immediately.
• Transactions are showing up in the For Review page but were not categorized or matched.
• Transactions were manually reconciled on the register.

If you're using QBO, you can fix this by updating your bank in QBO to download the latest data. 

Here's how:

1. Go to Banking on the left navigation menu.
2. On the Banking page, select Update.

If you see the missing transactions, let's make sure to review and categorize them, so it shows up On the Reconcile page.

For QuickBooks Desktop:

1. Go to the Banking menu.
2. Select Bank Feeds.
3. Click the Bank Feeds Center.
4. Choose your account and click the Refresh icon a couple of times. 

Here are reconciliation-related articles for additional guide and reference:

• Learn the reconcile workflow in QuickBooks.
• Fix issues at the end of a reconciliation in QuickBooks Online.
• Fix issues when you're reconciling in QuickBooks Desktop.

I want to make sure this is taken care of for you, @Carolexx. If you have additional questions or concerns while working in QBO, leave a comment below. I’m here ready to help you.

I have the same problem. This 'mistake' happens more and more frequently. WHY THE (**&& do we pay for a service if they won't do what they say they do. Why won't they fix the problem!!!!!!????

Thank you for taking the time to try to resolve my problem.  I have been on the phone with agents so many times and none have a resolution, however, all your resolutions have to do with bank feeds.  I stopped using bank feeds two years ago as I find they create more problems then they resolve so the missing transactions are not due in any way to bank feeds but have something to do with American Express, the ability to "transfer" funds and QuickBooks database.  After trying many different resolutions and still having to put all the amex transactions back in from almost the beginning of the year, I tried putting them in as a check deposit instead of a transfer and that worked.  There is some glitch with American Express and the transfer process in quickbooks desktop.  As usual, Quickbooks is almost good but lacks knowledge of it's own database, reports are "just a tad" short of all the information you need unless you make up the report yourself and progressive invoicing is "not quite there" yet.  Perhaps a little effort by quickbooks to resolve some of their "shortages" instead of hiring agents without the expertise to help would be in order.  Thanks for trying though, it's appreciated.

I am just curious on what you ended up doing? I am having the same issues. 

Having the same exact issue. Were you ever able to figure this out?

Trying to figure out why one transaction is missing when I already uploaded and confirmed the receipt and my credit card statement has the transaction on it its just missing from quickbooks. 

Reading that robot copying and pasting the same stupid response is making me frustrated. Time to start exploring other software options 

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@lvmroofingservic wrote:

Time to start exploring other software options 

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and purchase a 3rd party conversion service if required.

I see I'm not the only one having these problems. I used the QB software, which I had purchased, for at least 10 years. It was working really smooth. Then I was forced to switch to the online subscription service. I didn't want to start paying, but the benefits looked attractive. Now this. And as for customer service and technical support? If your best suggestion is to download a spreadsheet from my bank and upload it to QB, then it's time to explore other software solutions. Unless, of course, QB manages to fix this issue which is obviously persistent and widespread. 

I am also losing manually entered checks and deposits. Yes, have updated online banking accounts, run the audit,  and logged out then logged back in, cleared the browser cache. Hoping some user smarter than I has a solution to share. Please share if you know any solutions! 

Staying on top of the account is very important in QuickBooks Online, @bargie231. I'm here to help you recover the missing transactions.

We'll have to first go through your account history to ensure everything is recorded completely. Here's how:

1. Open the Bookkeeping menu and choose Chart of accounts.
2. Find the bank account and hit View register.
3. Locate the checks and deposits that you manually added. 
4. Click on it to get more information.

That should give you a complete summary of the transactions.

After that, let's check the uncategorized area on your COA. When transactions aren't categorized, QuickBooks usually add them to the Uncategorized Income or Uncategorized Expense account. It's likely that the missing transactions are there.

1. Open the Bookkeeping menu and choose Chart of accounts.
2. Find the Uncategorized Income or Uncategorized Expense account.
3. Click on Run report.
4. Once the report is opened, search for the missing transactions.

If you ever see the data you want, you can unmatch the transactions and move them to the right account. If not, I recommend you import the transactions manually into QBO.

Once everything is back to normal, kindly read this module to find out how to match your monthly account balances in QuickBooks: Reconcile an account in QuickBooks Online.