I can't add my Venmo Credit Card

Thanks for reaching out to the Community space, nadera.

I'm happy to lend a hand with regard to adding your Venmo Credit Card. 

To verify, did you encounter an error message or code when trying to connect the account? If so, please add the details in your reply below. In the meantime, we can perform some basic troubleshooting steps to investigate if this is caused by a browser-related issue. 

Let's start by opening your QuickBooks Online account in a private browser or incognito. This mode will not save your browsing history and prevent errors. You can use the keyboard shortcuts below: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Next, go to Transactions or Banking and click the Link accounts button to connect your Venmo Credit Card. If you can connect without any problems, go back to your regular browser and clear its cache. Finally, close and re-open your browser to refresh the settings. Alternatively, try using a different supported browser. 

You also have the option to manually download a CSV file of your transactions from your bank and manually import the data in QuickBooks. Here's a link for the instructions: Manually upload transactions into QuickBooks Online.

After importing the data, you can start categorizing and matching them. In case you're able to connect the account and see some duplicate transactions, you can exclude them by following the steps here.

Please keep me posted on how things go after trying out the steps above. I'll be right here to assist you again. Take care and stay safe.

Hello - thanks for your quick reply. The problem is NOT that I get an error adding my credit card, the issue is that QuickBooks doesn't support an option to connect with Synchrony Financial (Venmo) from your 'Link Accounts' section. So there is no way for me to connect that card whatsoever. I could do a CSV upload but prefer to link the account because then I won't have to CSV upload constantly going forward. Is linking possible for this credit card? https://venmo.com/about/creditcard/ 

@nadera 

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

I'll give that a try, thank you