Wow, good wokr keyhandymanfrustrated. Talked to the CEO, eh? I had some hope reading your messages - CEOs typically get things done. Unfortunately it's Friday and you spoke to her Monday. And not only is the Lowe's account still an issue, now today all of my bank connections are broken.

If the CEO can't seem to affect some change here, it looks doubtful the QBO has the ability to provide the service I pay for. Time to move on.

How insulting that this issue persists and the community support techs continues to reply with these false and useless troubleshooting responses.

Does anyone have experience with other accounting software services that are a good fit for a small business? Of course, the first feature would be that it has active bank connections. Please share or DM if you have an alternative to Quickbooks that you would recommend.

do you people not communicate with each other ....i talked to synchrony and they even know that the connection is broken and has been since the end of March (3/30/2023) and said the QBO engineers are working on it but seem to not understand that updating the website from the old synchrony site to www.lowes.syf.com/commercial/ which is the new website may work

I am sure you have already seen other comments at this point. But unfortunately, everything you have provided is irrelevant to the issue. The link to connect our Lowe's business accounts has not been corrected. The URL is not the correct URL for the Lowe's site. That link has been outdated for quite some time now. 

Hi there, @RevereAccountant.

I can see the importance of connecting your Lowe's business account to QuickBooks Online (QBO). And I appreciate you informing us that the link to connect to Lowe's business account isn't working. To get this updated, I recommend sending feedback to our product engineers.

To send feedback, follow the below steps:

1. Go to the Gear icon at the top.
2. Select Feedback.
3. Enter your comments or product suggestions. 
4. Then select Next to submit feedback.

Once your bank account is connected, you may want to read these articles about managing bank transactions in QuickBooks Online.

• Categorize and match online bank transactions in QuickBooks Online
• Learn the reconcile workflow in QuickBooks

If you have any other questions about QuickBooks, you can always add them to your reply. I'll be more than happy to take care of them for you. Have a dazzling day ahead!

Yes, follow these instructions to send feedback to the engineers, and do it every day. Flood their inbox. Additional posts here on the QuickBooks Community site won't do anything.

Well then you need to keep investigating because it's still not working!!!!

🫏🫏🫏🫏🫏🫏

Yep !  Nope !!!! I keep looking back at how long this has been going on and I can't believe this is happening.  Who works for this company .  

I know this hasn't been an easy process for you, FE22.

If you encounter a banking error 108, 103, or 324 when connecting Lowe's Commercial Card (Synchrony), then we have an ongoing investigation about this one. Rest assured, our engineers are working together on the permanent fix. 

I'd suggest contacting our Customer Support Team. They'll add you to the list of affected users and you'll receive an email notification once there's an update on this issue. Here's how to reach us: 

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available. Additionally, I've added this article that'll help you review your accounts in QuickBooks to make sure they match your bank and credit card statements: Reconcile an Account in QuickBooks Online.

Feel free to visit our Banking page for more insights about managing your company's income and sales transactions.

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to comment below. 

How have they been working on this for TWO MONTHS and nothing has been accomplished it worked fine after whatever was fixed last summer. It works for six months then is broken then months to fix then works for a bit then breaks again. 

I just did an online chat with support.  The new investigation is INV-88710.  They also suggested that everyone give Feedback through QB.  For QBO, you click on the Gear icon, then Feedback.  The more people that do this, the better chance we have of getting this resolved.

After several conversations with QBO Care below is the final, vague and not at all helpful update from [email address removed] I received on case # 1599451534.  If anyone out there is able to work out exactly where you are supposed to enroll in two-step verification, aka Multi Factor Authentication (MFA), please let us all know.  It's not required to sign in to the Lowe's site and there's nowhere on the website to enroll.  I've also looked on Synchrony's website,. nothing I could find there either.  Those of you with a sense of irony may point out that QBO itself does use MFA in its' sign-on process! It's the step where, after typing in your ID and password, it sends you a 6 digit code via text or email to enter. And as far as I can recall there's no MFA enrollment for this to work.

Dear Valued Customer,
Our engineers have looked into the issue Lowes Commercial Credit Card error 103 and have engaged with the Financial Institution. They have determined that customers must enroll in two-step verification (or MFA) at the bank website first. Once you are enrolled in two-step there, you can then come back to QBO and reconnect the account. This should resolve the issue.
There will be no further updates to this investigation, thank you.  

I'm of the same opinion. I have clicked through most of the account-related menu options in my Lowes account and have found nothing related to two-step authentication.

"There will be no further updates to this investigation, thank you.  "

The arrogance is stunning!  Basically, go F yourself, peasants!

I just spoke with Lowe's tech support and they don't offer MFA. Your IT department and customer service is truly an embarrassment. In what universe is it acceptable to bungle a simple URL/security update for months on end, gaslight your customers into thinking it's fixed, and then lie about the solution? Who in management approved this non-existent MFA solution? I am astounded that a company this large can't handle something so routine. It certainly doesn't inspire confidence it your ability to keep my information safe. Having come from an IT background, I have literally never seen worse tech support, customer service, or management. Looking forward to your next canned Tier 1 "solution". Oh wait, "there won't be any further updates"....

THERE IS NO MFA FOR LOWES / SYCHRONY BANK SO GO BACK TO YOUR ENGINEERS AND TELL THEM NICE TRY CAUSE IT SOUNDS LIKE THAT QUICKBOOKS AND SYNCHRONY ARE NOT COMMUNICATING OR YOU WOULD ALREADY KNOW THERE IS NO MFA WITH THEM.

This is all by design. These people are not stupid, the banking system is collapsing so why bother!

Does anybody know of any good alternatives to Quickbooks Online?  I'm going to ask my accountant for some recommendations.

That's just it, there is no comparable software....and they know this...hence why they treat us so bad.

@srmaur 

Does anybody know of any good alternatives to Quickbooks Online? 

I can recommend 3 cloud based apps to explore. But the real question is do you mind buying a 3rd party conversion service?

Is there any other accounting app that you would recommend other than this joke ! I'm tired of quickbooks taking so long to address the problem and would rather find a new app to handle my accounting needs!

Please! Is this a joke! I have had this issue for 3 months. everytime I contact QBO is always the middle man between the tech and I. It has made me waste hours and days of my time on the phone, every time I make a call and I get nothing but a waste of my time. I get an email from your tech stating what I need to do and that would resolve my issue and when it doesn't I tried to reply to all the emails QBO sent me but it says no response. Then I have to call you again and here we go again with submitting another ticket! I call the Synchrony Bank like you tell me to do and they have no idea what you are talking about and have been getting multiple calls from QBO customers. The bank tried to reach out to QBO while I was on the call and the waiting was over 50 minutes so they had to hangup. It seems like no one from QBO hasn’t reached out to Synchrony Bank to resolve this problem but instead you ask the customer to call them assuming what the problem is when it is not. I'm so tired of calling them and even embarrassed. Your technician should be reaching out to the bank, not us. You should be resolving the issue with them and stop putting a middle agent between the customers and the tech. I believe that no one is taking care of this issue at all!!!!!

I'm sure I was not the only one who called Synchrony Bank about this suggestion that will fix the issue but guess what? Synchrony Bank is telling me that it was set up when I opened my account at the beginning of last year and that they have no idea what you guys are talking about. Like I said in my previous comment, no one from QBO has reached out to Synchrony Bank to resolve this issue!!! and if you are saying there will be no more investigation then maybe it is time for me and others to find another account software that will truly care about their customers because it seems like you are done with this investigation.