I can’t reconfirm my consent to continue seeing account updates. (381) to update information from bank account. Button '"Manage consent" not active

Thanks for your reply, but it didn't help.

What needs to be done to be able to confirm Manage consent?

Hey there, @Iryna H.

Thanks for checking back in. I hope your day is going great so far. 

I'm including some steps below to reconfirm your consent. 

1. Go to Bookkeeping, and then Transactions.
2. You may see Transactions and then Banking.
3. Click on the ▼dropdown arrow next to Link Accounts.
4. Select Manage connections.
5. Next to the bank that you need to reconfirm consent for, tap the More ⋮ icon.
6. Hit Manage consent.
7. When you're ready, choose Reconfirm.
8. Select OK to confirm.

That should do the trick. For additional information about this process, check out How to reconsent your bank feed connection. 

If for any reason these steps aren't working for you, I recommend following the steps that my colleague has shared above. 

Don't hesitate to let me know if there is anything else I can assist you with. Take care! 

That button does nothing. It's a dead button.

I am pleased to have received your first post regarding the manage consent button. Allow me to direct you to our team of dedicated support professionals.

I acknowledge how time-consuming it is to encounter errors when conducting your bank activities within the program. Have you already attempted the solutions suggested by my colleagues above? If not, I recommend implementing these suggestions to isolate the issue. Should the problem persist despite your troubleshooting efforts, I advise reaching out to our QuickBooks Online Live Support Team. They are well-equipped to facilitate a screen-sharing session, thoroughly investigate your account, and identify the root cause of the issue. To contact our support team, please follow these steps:

1. Sign in to your QuickBooks Online account, then click the Help (?) icon at the top right.
2. Type in your concern. Click Let's Talk.
3. Choose Contact Us to connect with a live support agent.
4. Select Start a chat with a support expert or Get a callback from the next available expert.

For future reference in managing your bank transactions in QuickBooks Online, I encourage you to refer to the following article: Categorise and match bank transactions in QuickBooks Online.

Should you have any further banking-related inquiries, you're always welcome to revisit us. I am committed to providing assistance and support for your needs in the future. Take care!

Having same issue 'Manage Consent' link is dead. In multiple browsers, including in private / incognito mode... This is not a resolved issue. We are unable to reconnect because we cannot start the process.

Nice to have you join this thread, @xynobix. I appreciate your effort in performing the troubleshooting steps shared by my peer above. Let me make it up to you by ensuring you get the best help available so this gets sorted out immediately.

Since the issue persists after using an incognito mode and different browsers, I recommend contacting our Technical Support Team since the Community is a public forum, and we'll need to collect some personal information to pull up your account. They'll be able to perform a screen-sharing session to investigate this behavior further. Here's how:

1. Log in to your QuickBooks Online account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion about your concern, then click Continue.
5. Choose a way to connect with us.

Please take note of our business hours to ensure we can attend to your needs.

For future reference, here are some articles that you can read to help speed up the review process of your online bank transactions:

• Categorise and match online bank transactions in QuickBooks Online
• Set up bank rules to categorise online banking transactions in QuickBooks Online

If you have further questions or concerns about managing your bank transactions in QBO, please don't hesitate to let me know. We are available 24/7 to answer all of them. Have a good day ahead!

I talked to a support representative about this issue and they are aware of the problem and the engineers are trying to fix it. So it's a known issue that has been assigned a case. 

no reason the Manage consent button is inactive in the More: icon is the browser's cache build-up. I've got some tips I'd like to share to fix the situation.
 Century Trails

I've tried the fixes mentioned above.  Nothing works.  Manage Consent is not working. 

Welcome back to the QuickBooks Community, steveatliftinghands.

I appreciate you for performing the suggested troubleshooting above to fix the Manage Consent is not working. With this, let me route you to the right person to assist you further on this matter.

I recommend contacting our QuickBook Online Suppor Team. They have the tools to pull up your account in a secure environment and be able to see the cause of why the Manage Consent button is not working on your end. You can follow the steps provided by  Kevin_C on how to reach them.

In case you need steps on how to reconcile your accounts to avoid discrepancies, you can read this article: Reconcile an account in QuickBooks Online.

Feel free to hit the Reply button for any follow-up concerns about reconsidering bank feed connections. I've got your back, steveatliftinghands. Take care!

I am terribly concerned re this issue. It seems to have bee present for weeks based on this tread.

what are people to do to resolved. Last time my consent expired I had to have my data recovered and I don’t want to go through all of this again.

I called and took about 20 min just to create the same ticket as others. My bank is Wise that is having this issue and they said others with the same account are as well. But since it’s a dead button I can’t imagine it’s bank dependent. I would definitely call to create the ticket so it’s a higher priority. 

Wise for me too. Several weeks now and still not resolved.

NatWest for me and a fellow cake maker.

Last response below after asking for confirmation of the issue after being advised to add the same account as already connect and although it didn’t appear to work and the reconsent date of the 19/12 is still showing, I did receive an email saying it had reconsented and would be active until a date in March. I also asked what the work around is. I can’t see how this isn’t a major issue as this renders their system for us useless as far as I’m concerned and the reconciliation possibly timely and complicated .

Hi Bea,

Just to let you know that we don't have a specific timeframe about the ongoing investigation rest assured that I will keep an eye of this investigation and will notify you through email for any update.

Once again I do apologise for the inconvenience this may have caused you.

the above gives no info. I asked for the call priority too.

I will be requesting a monthly subscription credit until it's resolved, because as you said it's basically rendered the whole application useless if we can't connect and reconcile accounts. I suggest others do the same. If not made whole soon, we will seek alternative software, as much of a hassle as that will be. 

I have asked the support member of staff what the call priority is, what the timescales are for this priority and if there is a workaround and will feedback. Going to escalate after this based on her reply. 

I can’t understand how this fault is possible, not publicised and not being worked on as a very high priority. I suspect as the support person wasn’t immediately aware of the issue it isn’t being communicated internally even.

For everyone having this issue. I had a session with Josepth from the support team today and figured out a solution.

Basically you need to disconnect Wise entirely and connect again, but you need to log out from Quickbooks for the change to reflect after you disconnect.

I am not sure all of the steps are necessary, but this is everything that what we did:

0. Find which account in the chart of accounts corresponds to the Wise bank account, remember the name and the date of the last transaction pulled from Wise.
1. Log In to Wise
2. Go to Settings -> Connected Accounts
3. Click on "Manage" under Quickbooks.
4. Click on "Advanced Settings" & enable "Sync bill and invoice payments", click on Save. It might prompt a reconnection and consent window. You can disable it again later.
5. Go back to Quickbooks.
6. Under "Manage Connections" disconnect Wise.
7. Log Out and Log In again.
8. Go Back to "Manage Connections". If you can't find it now it's under the dropdown menu next to the "Link account" button in the "Banking" screen.
9. Connect Wise again, use the information from step 0 to map to the chart of accounts and the date of the transaction last synchronized.

It's not ideal and there is definitely a dead button in the QB interface, but this might get you unstuck for now. 

Hope it helps.

Which country are you in please, which system do you use e.g. self employed and is your data pre this new connection all still there?

This wasn't required on my end.  Just click one of the Wise accounts (top right pencil), then edit sign in info and follow the steps, which includes a Wise login. After this all accounts will update.

Thank you! That seriously was the easiest solution ever. Not sure why customer support isn't aware of this solution. They are probably just frustrated their button isn't working. I'll forward this along in my ticket.

ANSWER:

Connect via chart of accounts.

Ensure your transaction are all cleared, disable, then re-connect via 'chart of accounts."

This is still happening for me. Manage consent button is not working. Crazy that they can't fix this...

We appreciate you bringing this matter to our attention, a.vi. For the time being, we haven't received official reports from affected users about the Manage consent button not working. This banking functionality issue in QuickBooks Online (QBO) is likely browser-related, so let's work together to troubleshoot and fix this.

Let's start by pulling up your QuickBooks account using a private browser (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

Once signed in, go to the Banking or Transactions menu to reconfirm your bank consent.

If the Manage consent button functions well, return to your default browser and clear its cache. After that, log out and then log back into your account. This will refresh the system and remove older data that causes viewing and performance issues. 

However, if this matter continues, I'd recommend using other supported browsers. Then, you can contact our Customer Care team for further investigation.

Additionally, we recommend reconciling your accounts every month to keep track of your finances accurately.

Keep in touch if you have additional bank connectivity concerns or issues managing transactions. I'll get back to provide the assistance you need.