You have posted this recommendation quite a few times, and while I am sure it works great, I should not have to pay for an additional service, so that I get the functionality that I am already paying QB for.

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@Fiat Lux - ASIA wrote:

As another option, utilize MT Online for the time being. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. 

https://www.moneythumb.com/?ref=110

 

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I hear your sentiments about handling bank transactions in QuickBooks, @shermizzle. 

Before we go any further, I'd like to verify if you get any error messages while trying to connect your BankUnited account and download transactions into QBO. If so, I recommend sharing it with us further. Additionally, a snapshot would be more helpful so that we can investigate the issue further and offer you the best solution.

Looking forward to your reply on this. We'll make sure to assist as soon as we can. Take care!

OK, here is what happens, step by step.  Please note that this connection did work at one time, so it appears on my Banking page as the connection needs to be fixed.

1.  'Fix this now' link -  This takes me to the "Lets Try Again" page, where I get the page to sign in again.  I enter my Customer ID, my User ID, and password.  (Yes, I confirmed they are correct and work on the bank's website).  I enter with the 'reconnect' button.

2. The next screen is: 

3.  I click the Go to Bank link, and it takes me to my bank sign in.  I am able to sign in no problem.  Not sure what I am supposed to do next to get QB linked?

4.  I go back to QB, and nothing is different.  Instead of the Go to Bank link, I click the 'Ok, I'll sign in' button at the bottom of the page.  

5.  This takes me right back to the main "sign in to your bank" page.  I enter my info, and it shows that its trying to reach the bank but then I get the error page that it didn't work (hmmmm) and to contact QB support.  

I have contacted my bank a few times.  They don't know why it won't work, and because they have Direct Connect, it should work.  

I have contacted QB support a few times, as noted above, to no avail.

I have searched for instructions on how to link the bank using Direct Connect vs. just logging in.  I can only find info for QB Desktop. 

Is this a known issue or is there something else going on? 

I hear your sentiments, @shermizzle.

We'd like to take a closer look at your issue so we can direct you to the right team. Please expect a private message from one of our admins to discuss this concern with you further. You'll want to check your Community inbox from time to time.

If there's anything else I can help you with, let me know, and I'll help you take care of it.