I linked paypal account but I'm getting-"Something's not quite right" & the bank balance does not match the QB balance even though everything is reconciled. How do I fix?

I have tried clearing my cache and updating but that did not help.

Welcome back, MgtConsultant.

Thanks for keeping us updated with the results of the steps you've taken so far.

Since you've tried clearing your cache, I also suggest to try using other supported browsers to be thorough.

For more tips and details about reconciliation in QuickBooks Online, please use these resources:

• Learn the reconcile workflow in QuickBooks.
• Review and edit your opening balance if you recently added older transactions to your account.
• Fix issues at the end of a reconciliation in QuickBooks Online.

If you're still getting the error message, I recommend contacting our QuickBooks Care Team. This way they can further check what's causing this issue and come up with a fix.

Here's how:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback.
6. Type in your contact info.
7. Select Confirm my call.

You can check out this article for our most updated contact information: Support hours and types.

Please let me know how else I can help you with reconciliation by adding a comment below. I'm always here to give you the assistance you deserve. Have a good one!

Is there a link leading me to information on what the latest update between PayPal and Quickbooks is, that occurred in about mid-June. This update required me to refresh my link, and basically reconnect my PayPal to my Quickbooks. Then I had to merge my "old" PayPal account in Quickbooks with the new one. There is also a new process for adding/matching PayPal transactions. Could you point me in the direction of any updates and directions on this update. thank you

This isn't the kind of experience we want you to have when linking your PayPal account to QuickBooks Online (QBO), @GWC103.

I'm here to help share a little more information about the issue with connecting to the PayPal app. 

If you are using Connect to PayPal, you can check on this article: Connect to PayPal FAQ. If not, please see the appropriate articles: 

• Sync with PayPal resource hub
• Sync with Paypal FAQs.
• Differences between Connect to PayPal app, Sync with PayPal app, and PayPal Bank Feeds
• Bank Feeds FAQ.

If PayPal is connected to QuickBooks Online, you can use the Connect to PayPal app. It also shows the date when the article was updated. 

I'm all ears if you have any additional questions about connecting your PayPal app to QBO. It's always my pleasure to help you. Wishing you and your business continued success!

Balances may not match for a number of reasons: Outstanding transactions. New transactions for a connected account. Duplicate transactions  ExpressHR Login