How do I import transactions when it says it is 'up to date'?

I tried what you said. Now I no longer get the "all transactions are up to date" message. Now I get one that says, "The file you are importing contains transactions for the following accounts at __________ - QB WebConnect.

For each downloaded account, select a matching QuickBooks account from the Store in the QuickBooks Account menu. When finished, click Continue."

The problem with this is that it tried to make me set up a new account to import into every time. I want to use the same account every time. This is an ongoing issue. Thank you for trying to help.

Have you figured this out yet?  I am having the same issue.  QB has gone downhill as far as I'm concerned.  Ever since I renewed my membership I have had these problems.  When I called customer service, they wanted me to pay a membership fee for service help on their product! That is the most ridiculous thing I have ever heard!  Your product is not working properly, so I should pay you to tell me how to go through loopholes to make it work every time I need to update?  UGH!

Have you figured out what to do about this?  It is ridiculous!  I am having the same problem.  When I called customer service to ask how to fix it, they wanted me to pay a membership fee to receive their help on their malfunctioning product.  QB has gone downhill as far as I'm concerned.  Will definitely look into other products when this one expires!

Hello there, @Sternlc.

Thanks for adding your concern on this thread. I can provide information about downloading transaction into QuickBooks Desktop.

There are no a reported issue with regards to Web Connect file, however, I have some troubleshooting steps to add that should work for you.

You may download directly from the banks website, outside of QuickBooks:

1. Visit your bank's website outside of QuickBooks.
2. Download and Save the .QBO file to your Desktop.
3. In QuickBooks:
   1. Go to File menu.
   2. Select Utilities.
   3. Choose Import.
   4. Click Webconnect files.
   5. Browse to the file location, choose the file and select Open.
   6. Follow the import wizard to complete the import.

You can also duplicate the issue in a new test file:

1. From the QuickBooks File menu, select New Company.
2. Choose Express Start.
3. On the newly created test company, add your bank account to the Chart of Accounts.
4. Set up the account for Bank Feeds.
5. Download or import the .qbo file.

If the import is successful in a new test file, the issue lies in the original data file. Otherwise, the issue is with the .QBO file formatting provided by your bank. To fix it, check out solution 2 detailed in this article and 3-4 for more troubleshooting steps: https://quickbooks.intuit.com/community/Banking-and-bank-feeds/Troubleshoot-Bank-Feeds-Web-Connect-i....

This information should help you with your concern. Let me know how things go once you've tried the steps. If you have other questions about QuickBooks, leave a reply below. I'll be happy to answer. Have a lovely day!

I have tried this numerous times and QB keeps crashing on me.  Why?

Hello there, davyslocker2.

I appreciate you for letting me know about the steps you've taken to resolve this.

Since all of the above steps doesn't work for you, I recommend calling our Phone Support. They can initiate a screen sharing session to help you get to a resolution quickly.

Here's how you can reach them:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
2. Select QuickBooks Desktop.
3. Select your QuickBooks Desktop version.
4. Select a topic.
5. Click the Get Phone Number button.

If there's anything I can assist you further, just let me know and I'll do my best to help.

I have tried this and it is still not working.  I have waited a day for more credit card transactions to be posted to my online account, and I am still getting the same message.  

You guys won't fix this problem over the phone either. I spend an hour messing with the export file every time i try to import, the hacks above used to work but for whatever reason don't anymore. I spent a lot of money on this program and support told me I had to buy a subscription for help. 

QB is garbage. go somewhere else.

Hi asjdfhaksdjhfakjsdh, 

I appreciate that you've reached out to us and for performing the steps in resolving the issue. As a workaround given by our investigations team, any transactions not in QuickBooks will need to manually be entered. 

Thanks for your continued patience. 

THANKS MEN, IT WORKED

Still not working for me. Which process solved the issue? I'm dumping 12 months of data into QB via web connect and it says its up to date but is obviously not on the ledger for that account.

Hello, @theoaronson.

Let me help share information about the issue with importing transactions to QuickBooks Desktop (QBDT).

The ongoing issue as mentioned above was already tagged as closed and resolved by our product engineers. If you're still experiencing the problem, I recommend getting in touch with our QuickBooks Desktop Support Team. This way, they'll be able to check and investigate this further securely.

For the support's contact information, you can check it here: Contact the QuickBooks Desktop Customer Support Team.

You can also check this article for further details about fixing bank feed web connect import issues: Troubleshoot Bank Feeds Web Connect import issues and errors.

Feel free to drop a post if you have any other banking concerns. I'm always available to help!