Thanks for getting in touch with us, fctil.

I'm pleased to inform you that this issue has been resolved already. You should be able to import your credit card transactions to QuickBooks Online. 

If the issue persists on your end, I'd suggest reaching out to our Customer Care Team. They have the proper tools to check this matter for you.

To reach them please refer to this link: https://community.intuit.com/articles/1145770.

Just let me know if there's anything else you need. I'm always here to help. Have a great day!

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YAY!!!  IT WORKS AGAIN!!!  (wish I hadn't had to hand enter transactions last week for 5 months of activity!  And wish the people at either Chase or Intuit believed me when we all said it didn't work...instead of making us do all sorts of non-productive trial and error nonsense for them.  But at least now it's fixed.  I'm gonna try to put the past behind me, and forgive and forget....)

We're happy to hear this great news, jplatt01!

On the other hand, I'm also taking note of your feedback about how this case is being handled. I'll share it with the team for training purposes.

We're just around if you have questions.

Are you having any problems with importing USAA S/D IRA Investment Accounts?  Do you give tax advice on making transfers out of such an accounts into a straight USAA checking account  (once I get it to sync accurately ?

I experienced this issue for the first time today with Chase Ink.  Is there a solution for this?

Hi there, @asgara.

Thanks for joining this thread. Let me share some insights about syncing Chase Ink into QuickBooks Online (QBO). 

Are you trying to download bank transactions from Chase Ink into QBO? If so, this is currently an ongoing issue in QBO and our engineers are diligently working with the affected financial institutions to get this fixed as soon as possible. 

While working on resolving this issue, I recommend contacting our QuickBooks Online Support Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email. 

Here's how to contact our customer support:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select Contact Us to connect with a live support agent.

However, if you're trying to manually import bank transactions using the .CSV file, you'll need to double check if transactions have symbols or characters. If you found some, remove it and import it again.

To learn more about importing bank transactions in QuickBooks Online, please check out this article: Import bank transactions using Excel CSV files. 

Please know that I'm just a post away if you have additional questions about bank transactions. I'll be around to help you out. 

Hello,

I am having similar but different issue. Please see below. Please let me know where I should post this bug fix request.

All sub-card transactions import to correct accounts but the primary sub-card bank balance is the total balance for all sub-cards. The bank balance for all non-primary sub-cards is set to zero. For example, if there are a total of three cards and each card has a $100 balance, then the primary sub-card bank balance will show as $300 even though the transactions imported for that card add up to $100. The other two sub-cards will show a bank balance of $0 even though their transactions each add up to $100.

Please let me know if where I should post this bug fix request. Thanks!

You are in the right forum, user12.

I'd also be glad to help with your question about online banking balances. When using Online Banking, account balances may show up in the sub or only in the parent account. Most banks provide us with a static balance of the entire account, not the balance of each subaccount.

Also, you only need to reconcile the primary account since all transactions in the subaccounts roll up into it. Here's an article that will share more info about how this feature works: About Bank Or Credit Card Subaccount Setup.

I'm just around the corner if you need anything else. You can also visit us again in case you need when reconciling the parent account.

Got it. I understand now. Thanks! 

What if your credit card is now showing in the Banking tab? how do i get it to show there without linking it. It is not supported as a linked account, but i have all of the statements that i just need to upload.

You can upload your bank transaction manually, Ruthphps.

I'll walk you through the process. Before we begin, please obtain a CSV file of your transactions from your bank. Please refer to this link for the accepted format: Format CSV files in Excel to get bank transactions into QuickBooks.

You can follow the steps below once everything is ready and the file has the correct format.

Here's how:

1. Go to the Banking menu, then the Banking tab.
2. Click the Link account dropdown.
3. Choose Upload from file.
4. Select Drag and drop or select files and select the file you downloaded from your bank. Then select Continue.
5. In the QuickBooks account ▼  dropdown, choose the account you want to upload the transactions into. Then select Continue.
6. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks. Then select Continue.
7. Select the transactions you would like to import. Then select Continue.
8. Select Yes.
9. When you accept your transactions, select Done.

After that, you may begin matching and categorizing them to ensure they are posted to the correct accounts.

If you need further assistance with banking, let us know. We're here to help you out.

@Ruthphps 

Another option, use MT Online or one of the converter tools (e.g csv2qbo).

https://www.moneythumb.com/?ref=110