Is it possible to undo an import from QB desktop and start over with a blank slate?

Hello there, earmsby. Let me provide information about deleting your data and starting over in QuickBooks Online (QBO).

If the data in your QuickBooks account is less than 60 days old, you can choose to purge it. This option is available for QBO Essential, Plus, and Advance subscriptions. When you purge your account, all your data under that company file will be deleted permanently.

To purge your account file, follow the steps below:

1. Log in to your QuickBooks Online account as primary admin.
2. Change the URL and replace it with: /purgecompany.
3. Example: URL shows https://...qbo.intuit.com/app/homepage, change it to: https://...qbo.intuit.com/app/purgecompany.
4. The next screen will provide a summary of the items to delete.
5. Type “YES” once the data gets deleted, then click OK.
6. Select Wipe Data once your selections are complete.
7. Once done, you'll be rerouted to your home page.

However, if your subscription is 60 days or older, or you're on a Simple Start plan, you'll need to cancel it and purchase a new one.

These are the steps to cancel your plan:

1. Go to the Gear icon and select Account and Settings.
2. Click the Billing and subscription tab.
3. In the QuickBooks section, choose Cancel.
4. Follow the steps to cancel your account. If you use payroll, you should cancel your payroll account too.

Then, here's how to avail of a new subscription:

1. Go to this link: QuickBooks Online Subscription. Then, choose your country.
2. Select the best plan that fits your business needs.
3. Fill up the User ID and password.
4. You can use the same user ID and password you previously had. It is the best option if you've activated the payroll in the account.

For more information about wiping your data and starting fresh in QuickBooks, review this article: Delete your data and start over in QuickBooks Online.

In addition, you can check this article to learn your way around QuickBooks by watching step-by-step tutorials: Get Started with QuickBooks Online.

Feel free to reply to this thread for more QuickBooks-related concerns. The Community is available 24/7 to assist you.

Hmm... that doesn't seem to work. When I load that URL, green dots spin around for about 3 seconds, then a pop-up message appears for less than 1 second. I could not read it since it disappeared too quickly. The only word I could capture was "embedded." After that some code appears on the screen with asterisks and the words "command" and "start." That is only on the screen also for about 1 second before the screen refreshes back to my main dashboard and all my bad data is still there.

I only created my account yesterday so I am well within 60 days. Is there any other way to do this other than paying for a second month with a "new" company?

@earmsby-armsbyse 

Do you have QBO Simple Start or Essentials?

It appears I have Simple Start according to the Subscriptions and Billing screen.

Also, I noticed that the articles about purging the imported data indicate you have to be logged in as an admin. There is only me, but is it possible that somehow I am not an admin of my own account?

It appears I have Simple Start according to the Subscriptions and Billing screen.

Also, I noticed that the articles about purging the imported data indicate you have to be logged in as an admin. There is only me, but is it possible that somehow I am not an admin of my own account?

Hi there, earmsby. I'll share insights on what to do according to the details you've added to this thread. Confirming the plan you're using also helps me determine the righteous steps to start rectifying the 

The same as what my colleague, Ivan_G, mentioned above, the option to purge an account is only available for QuickBooks Online (QBO) Essentials, Plus, and Advanced. This explains why you were not routed to the steps or expected instructions as the options aren't available on your plan, which is QBO Simple Start.

Since you're dedicated to eliminating the current data you have in your company file, we can follow the other suggestion outlined above, which is to cancel your current subscription and start a new company file. Here's how:

1. Sign up for QuickBooks Online.
2. Then, enter your user ID and password. You can use the same user ID and password as before to create a new one.

For any additional help in managing QuickBooks, please do not hesitate to post your queries here. Simply click the Reply button, and I will be more than happy to assist you. Take care and stay safe!

Thank you for that. I did end up canceling the subscription for that company and creating a new one for the same company but without importing from Desktop. That's working better. My only regret is that by canceling, you still have to pay for the entire month. So, I'm paying twice for only one usable company file. 

I seem to be having trouble posting replies to this forum. When I reply, nothing happens. So this may end up being a double post as happened above.

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Thank you for that. I did end up canceling the subscription for that company and creating a new one for the same company but without importing from Desktop. That's working better. My only regret is that by canceling, you still have to pay for the entire month. So, I'm paying twice for only one usable company file. 

Hello there, Earmsby.

I'm aware of the difficulties and appreciate the effort and patience you've put in to undo the imported file in QuickBooks Online (QBO).

Upon canceling your past subscription and subscribing to a new one, you discovered a charge for the previous subscription for the entire month. That said, you can request a prorated refund for your first subscription. Please note that the application will be subject to approval.

To reach our support team, you can follow the steps below:

1. Log in to your QuickBooks Online company.
2. Click Help (?).
3. To get started, select one of the tabs:

• Assistant: Get quick, personalized answers by selecting a suggestion or typing a question. Talk to a human for further help.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
• Start a chat with a support expert.
• Get a callback from the next available expert.

Furthermore, browse this article and read about frequently asked inquiries upon importing data in QBO: Common questions about importing data to QuickBooks Online. 

Let me know by commenting below if you have further questions about importing data to your QBO account. Let me know by commenting below. I’m just a post away.