gonna throw my hat in the rink as well and express my dissatisfaction. In my case to add insult to injury I convinced my client the advantages of moving to QBO from desktop, now I have found out that QBO doesn't have an automated feed from Stripe.com the way desktop does. Is there any conceivable reason why they wouldn't be able to migrate the programming over? Now I have to spend an hour in excel every month to formulaically convert a stripe export to match my chart of accounts as closely as possibly to what I migrated from desktop, then I have to unmatch 200 transactions a month from 2018 matches! good riddance! A couple of my latest clients already have Xero in place and I will not be encouraging them to migrate to QBO.

Hi @RoyaltyCPA,

I completely understand where you're coming from since it's not easy to perform any task manually. We always make sure that you as our customer will always have the most efficient software available that'll help you run your business. I'm here to share a couple of scenarios you can consider in managing your transactions from Stripe.com.

To start with, you can manually update and assign an account your transactions directly from Stripe.com. Thus said, I'd recommend contacting their technical support. From there, they'll be able to help you and share the steps needed so you can manually assign each account in mapping your transactions.

On the other hand, you can consider utilizing the Bank Rules feature. This feature allows you to add a specific account when your transaction from Stripe.com comes in. This way, you won't have to manually assign an account for your downloaded transactions. If you wish to proceed, feel free to clink the link attached on the following phrases so you'll be guided on how to set and use banking rules for your downloaded transactions.

As always, you can visit our Helpful Articles for QuickBooks Online if you need to learn some "How do I" steps.

I'm just a post away if you need anything else. I want to ensure you're all set. I'll be always around ready to help.

This is the STUPIDEST thing ever. Why would you not make this an option to turn off? After looking at this forum, there are hundreds of people who are having this issue with thousands of transactions and it's adding hours of unnecessary work. It cannot be that hard to say "turn off auto-match". SO frustrating. 

We have a lot of transactions that are the same amount since we buy a lot of the same thing and it continues to try to auto-match, however when I select "Not a match", it doesn't do anything. It just leaves it as auto-match. Not sure how to fix this but those transactions are stuck as auto-match for now. 

Unless there is a "bug" that is causing it to behave otherwise, when you select the "Not a Match", it is unmatching it from the current existing transaction, but then it is rematching it to the next existing transaction of the same amount.

If you click "Not a Match" over and over and over again until you run out of "matching" transactions of the same amount, then it will finally show as an unmatched transaction.

BE CAREFUL! Once it becomes an unmatched transaction, you need to select the payee and account and click "Quick Add" before you do anything else, otherwise it will get auto-matched again and you will have to start all over.

Thanks again Intuit!

It will go away eventually, once you clicked not a match enough times. 

When there are a lot of transactions with the same amount, it can take many clicks.

$75.00 fuel and $0.99 Itunes are the constant headache for me.  We route all of ours to a clearinghouse account with rules for further processing.  We use account 800000.  We have a few that we automatically route to utilieis and phone accounts, but most go to 800000 then are assigned to the proper COG sold account from there. 

I WON'T be using quick books for this reason

I WON'T be using QB for this reason! Shame - i just spent 2 hours loading all my data in!!!!

QB is taking random names from gawd knows where and attempting to make "matches" to my transactions. Example: I rented a gym (Riot Athletics) space for a photoshoot and, despite QB downloading the transaction data with the above name from my bank, the transaction came through as a sale of Auto Fuel from a vendor called Western Oil!!! You can't make this stuff up! 

90% of my monthly transactions come through miscategorized or are duplicates (sometimes triplicates) and it turns my simple books into a nightmare. This is shameful. I should not have to spend a second of my time sending your Software engineers feedback on something that is so clearly broken, and has been for so long. Why can't you just use the data from the bank?

Need this feature. QB creates extra work undoing that, and is also very buggy.  Please fix. Otherwise not a bad system.

This is EXTREMELY frustrating. There isn't a batch "Not a Match" feature so I have to click on each transaction one by one. And sometimes it takes multiple tries. Try doing that when you have 50 transactions. Such a waste of time and very disappointing. Each year I tell myself, let me upgrade, perhaps the new version fixed some of these issues but NO. I don't have time to deal with the downfalls of this software anymore. Likely the last year I use QB. 

"Not a Match" option if QuickBooks automatically matches the bank feeds to the wrong transactions. 

QB will not allow me to change any of the matched items to NOT A MATCH!!!

Jesus, I can't believe I am reading all of these complaints about an obvious missing feature. This is the dumbest thing. whats the point of having auto match if it is going to cause errors in the accounting process? we are better off not having  auto match and manually assigning the category for every entry simply because we have to now look extra closely at the ledger (comb through and make sure there are no mistakes and then fight with the uncategorize settings (to trick it into) finally not assigning the same category as something else with the same name. Coming across this issue is a deal breaker with this online software.  I was doing it manually with excel and bank pdfs statements beforehand. And now I am getting into the same tedious activities I was trying to get out of..but now I just wasted money doing it when it was free before!!! HOW STUPID CAN I BE.. NOW I AM PAYING TO DO A TEDIOUS ACCOUNTING EXERCISE!!! WOW!!!

Looks like i will make the 39th comment to this feed and way over a year later!!!  The only reason I believe this has not been fixed yet is because there is obviously not a quality control team that actually looks at this.  And it can't be strictly the number of complaints either, or it would be fixed.  This can't be the only feed that addresses this issue.  I promised a new sports bar client his 11 months of backlog could get caught up very quickly because he barely writes checks and all of the downloads are Touchtunes & Uber, and for the same amounts very often.  Well when 100 transactions a month should take 15 minutes and they are taking way over an hour, i just blew my credibility to get this done quickly.  it actually took 2 hours just to realize what was happening.  i'm probably going to have to batch enter a different way and not through what could otherwise be an incredible feature.  If the commentators here don't have a fix, neither does customer service.  And yes, we do need to keep sending feedback.  i'm sending both on a bug and on a suggestion.  Good thing we don't have to pay Intuit separately to vent on these feeds, i couldn't afford that!!

I just had to manually choose "Not a Match" on 200+ transactions imported through the bank feed. I do not enter any transactions manually. Always Bank Feed.

The first post about this is on December 10, 2018 and this has not been fixed yet.  I switched from QB Desktop to Online recently and regret my decision.  This is so frustrating not only that this happens but that it has not been fixed. QB PLEASE DO SOMETHING ABOUT THIS.

Please - what a huge time waster!

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@GWilliams01 wrote:
One of many horrible features QB has. Reminds me of the prompts you get to fix your flash drive when there is never ever anything wrong. Does anybody know what it will take to get Intuit to give us a toggle on the Bank Feeds to get QB to STOP CHANGING MY INFORMATION WITHOUT PERMISSION?

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What a huge waste of time this is!  Your comment, while probably true, is incredibly disheartening and reflects a disrespect by Intuit for its customers and their time.  This issue is crazy-making!

I don't know if this will help, but I think the auto match behaviour is caused by the application looking for matches of exact dollar amounts among unreconciled transactions. I found that as soon as I reconciled my accounts, the problem went away. I also found that by clearing (checking) the transaction that was paired with the auto match entry (just click on "add more details" in the drop down box to see the transaction), I could remove it from auto match status and restore it to "review" or "change" status.

I can’t complain loud enough about how much confusion this causes. With years of experience I still have to constantly remind myself not to trust the QuickBooks bank matching. And still have to correct my and others mistakes from trusting the proposed match. Its success rate is so low that even when it is correct I spend just as much time verifying it as I would to simply match it manually. PLEASE PLEASE PLEASE turn this “feature” off or allow me to turn it off!!!

I truly love how tech support's answer to a rather bone-headed BUG is the decades old canard "thats a feature, not a bug."  "Its not my department", which in the old days meant "Please Hold while I Transfer You", only now we have to transfer ourselves.

I'm still on 2018, and when I try to unmatch an automatched transaction, it refuses to unmatch it.  I don't seem to have any way to fix it.

Thanks for letting us know about this, @JBear_TX.

I have some steps that we can try to get this resolve. You can run the QuickBooks File Doctor tool. This tool helps fix issues in the file such as the one you have.

To run the tool:

1. Close QuickBooks.
2. Download the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). 
3. Open the file you downloaded (QuickBooksToolHub.exe). Follow the on-screen steps to install and agree to the terms and conditions.
4. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
5. Select the Company File Issues tab.
6. Click the QuickBooks File Doctor tool.

After running the tool, restart your computer. Then, try un-matching the auto matched transaction again. Learn more about fixing common QBDT problems at this link.

Also, you can browse for specific topics here if you need help with other tasks in QBDT.

Keep me posted if you still have questions or concerns with your bank transactions. I'll be around for you. Take care and have a wonderful day ahead.

STOP MATCHING MY BANK FEEDS......GOING SOMEWHERE ELSE IF NOT.

THIS IS A CONTINUOUS BATTLE WITH STUPID MATCHES THAT DO NOT MAKE LIFE EASIER, BUT A CONVOLUTED MESS SERVED UP BY QUICKBOOKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!