Merrill Edge Account no longer updating (Error:105)

Welcome to the Community, Intrepiddynamics.

Thanks for posting your question here. I want to make sure you're able to connect to your bank in QuickBooks Online.

One solution for resolving error code 105 is to manually update the bank transactions. This can be done in just a couple of steps. Here's how:

1. Sign in to your QuickBooks Online account. 

2. Go to Transactions, then Bank transactions.
3. Select Update.

The following article provides additional info about fixing bank error 105 in QuickBooks Online. If you're still having issues afterward you may try clearing the browser cache to remove anything that's preventing the connection with your bank.

Please give these steps and try and let me know how things look afterward. I'm only a comment or post away if you have any other questions.

Will not manually update since 09/09

Thank you for letting me know, Intrepiddynamics.

Were you able to try clearing the browser cache? If the issue persists after that I recommend reaching out to a member of the QuickBooks Online Support Team. Agents have specialized tools, like the ability to share your screen, to take a more in depth look at what's causing the problem. They'll also be able to gather your info to get this connectivity issue escalated further if need be. 

Here's how to get in touch with the team:

1. Click the Help (?) button.
2. Select either tab to get started:
  - Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  - Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    a. Start a chat with a support expert.
    b. Get a callback from the next available expert.
 

The following article provides these steps if you ever need them again in the future: QuickBooks Online Support

Feel free to drop a comment below if you have any other questions. I'll be here to help in any way that I can.

I have the exact same problem and mine also stopped around 9/9

I have tried the advice for error 105, but nothing is working unless I start downloading CSV files and manually uploading

I appreciate that you tried troubleshooting the error message and uploading your transactions manually on QuickBooks Online (QBO), Jcomment. Let me route you to our Support Team to investigate this matter.

Our Support Team can assist you with your bank transactions, as they can look into error 105. Here’s how:

1. Login to your QuickBooks, and click the Help icon.
2. Then select QuickBooks Desktop Help/Contact Us.
3. Give a brief description of your issue, then choose Continue.
4. Sign in to your Intuit account select Continue and then Continue with my account.
5. We'll email you a single-use code. Enter your code and select Continue.
6. Select to chat with us or Have us call you.

Our support services are available Monday through Friday, 6 AM to 6 PM Pacific Time, and Saturday, 6 AM to 3 PM Pacific Time.

In addition, once done downloading your transactions, you can categorize and reconcile your accounts whenever you’re ready.

Regarding error 105 or any related questions with your transactions in QuickBooks Online, let me know I'm always here to help. Have a great one!

@jcomment 

Try opening your QBO account on any private/incognito browser.

I never thought of uploading CSV’s, I guess that’s better than nothing and I can just do it before end of calendar year for the CPA’s. FYI: When I called Merrill they’re aware of the issue and said it’s on QB’s side and that they have the fix, problem is you go through a lot just to get on the phone with someone who knows about it lol

Tried that, doesn’t work

Thank you for reaching out to us, Intrepiddynamics. Let's work together to resolve this error and have your transactions accessible once again.

In the meantime, manually upload your bank transactions to continue your business activities.

Alternatively, you can try using an incognito browser or private window, or try other browser troubleshooting options. Also, consider waiting a day and try to update again.

If the issue persists, I recommend contacting our customer care team for further investigation. Here's how:

1. Sign in to your QuickBooks Online account.

2. Select the Help (?)  button.

3. Click the 'Assistant' tab to get help from QB Assistant, or choose the 'Search' tab to enter your question and find help articles.

Additionally, you can visit this article after downloading your bank transactions and put them in the correct accounts: Match online bank transactions in QuickBooks Online.

Keep me posted if you need any assistance regarding your transactions in QuickBooks Online. I'll be around to respond to you directly.

Incognito doesn't work, other browsers do not work and this has been an issue since my original post 

I just spoke with customer service. They said it's a known issue, but they do not yet have a fix. They took my email address and said they would keep me posted.

I just spoke with customer service. They said it's a known issue with an ongoing investigation, but they do not yet have a fix. They confirmed my email address and said they would send updates.

@jcomment @Intrepiddynamics 

You can use MT Online or csv2qbo converter for the time being.

https://quickbooks.intuit.com/learn-support/en-us/banking/which-banks-are-compatible-with-quickbooks...

yep, my merrill acct has been out since Sep 3

This is a huge ongoing problem for QB that they refuse to fix. First, in Oct they said it would take a week and then went completely dark. Spent hours with clueless customer service and now I am still waiting. Very poor look for QB. My updated case and investigation number are below.

Case Reference: 15127171149
Investigation number: INV-115311  Merrill Lynch Error 105  In progress as of 12/5/2024

Having same problem w error 105- Merrill not connecting to QBO. Spent over 2 hours on phone with QBO w no resolution; spoke to 2 technicians and a manager who were all asking me essentially the same questions. What a waste of time! Have also called Merrill 3 times today who state that they have no issues on their end. Very frustrating. If I were to run my small business like this, I would have NO customers. For 2 companies with a lot of resources, they sure aren't doing much to keep customers satisfied. Their engineers need to talk. I should not be the middleman. In my SB, we contact insurance companies on behalf of customers to figure out what they owe/ get prior approvals/ etc. We don't tell customers to figure it out. No reason QBO cannot chat w Merrill to figure out what's wrong. Maybe it's time to switch accounting software. Anyone work w Xero? 

Hi,

My contact was told it has something to do with third-party Plaid.  Do you know of any updates.  My client needs his Merrill Lynch linked to QBO as well.

We appreciate your patience as we work through the issue of linking Merrill Lynch to QuickBooks Online, Cdkempf2. I can see how challenging this issue can be, mainly when it affects your client's ability to link their account.

Rest assured, our technical team is aware of the issue and is working diligently to resolve the error. We collaborate closely with the financial institution to ensure a secure and accurate data exchange.

The next scheduled update is 01/18/2025. To stay informed about the progress of our investigation (INV-115311), we suggest contacting our support team. They can assist by adding you to the list of affected users and ensuring you receive timely email updates as we work towards a resolution and provide any new information once available.

In the meantime, we want to support you by providing helpful resources. You can manually download the bank transactions from Merrill Lynch and upload them into QuickBooks Online as a temporary workaround. It can help keep your client's financial data up to date while we strive for a permanent fix:

• Manually upload transactions into QuickBooks Online
• Reconcile an account in QuickBooks Online

Please know we're continuously working on improvements and updates to QuickBooks Online, and your feedback is critical in helping us identify and find solutions to issues like this. Again, thank you for your patience and understanding, and please don't hesitate to reach out to us if you have any further questions or concerns.