My Ebay payments weren't updating so I disconnected to try and solve the problem. Now when I try to connect to Ebay Payments it says it's down. Is this temporary?

I may be in the same boat. When I try to integrate my eBay data into QuickBooks, I sign into eBay and then it says it is temporarily unavailable. I am not sure if this is a QuickBooks or eBay software problem. If anyone has any information that would help me get this data moved, I would really appreciate it. 

Hello there, @courtney-lair93-. I've got an update regarding your concern about eBay payments transactions not flowing in your QuickBooks Online (QBO) account.

As I check here on my end, there's an ongoing investigation about transactions on eBay not flowing in QuickBooks Online. Our Engineers are aware of this issue and currently working on a fix.

What I can do is I can help you get in touch with our Customer care team. This way, they can add you to the list of affected users. I can also assure you that updates will be implemented soon. To begin, here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
• Start a chat with a support expert.
• Get a callback from the next available expert.

Please know you're using Plus, Essentials, or Simple Start. You can reach out to our support from Monday to Friday from 6 AM to 6 PM PT, and on Saturday, you can reach out to our support from 6 AM to 3 PM PT. In case your subscription is QuickBooks Online Advance, you can contact our support team anytime.

Additionally, I've got you this article in case you'd like to learn more about manually uploading transactions in QBO: Manually upload transactions into QuickBooks Online.

You may also check this article in case you'd like to know more on how to manage payments in QBO: Record invoice payments in QuickBooks Online.

Know that I've got your back if you have any additional QuickBooks-related concerns, @courtney-lair93-. I'll be more than happy to help you out again. Take care!

@Randon @courtney-lair93- 

Utilize a 3rd party connector for the time being.

This is the exact error I'm receiving in case someone from Quicken is monitoring this:

"There was a problem updating your transactions! Please try again later."

I'm having the same issue. Support was not able to help stating that it was a problem with ebay and not having a bank account with them (not sure what that means as my bank is connected to them). However, it was working up until June 17th. If this is an issue with ebay then quickbooks should contact ebay and not put the customer in the middle. 

Here is another thread of another user having the same issue that started on June 17th and has not had this resolved. 

https://quickbooks.intuit.com/learn-support/en-us/do-more-with-quickbooks/ebay-managed-payments-stop...

I really don't want to start my accounting over again as godaddy stopped their application and recommended Quickbooks at a discounted rate. Now Quickbooks is giving me the run around in which if this is not resolved, I have no choice but to go elsewhere.

Hello there, NightOwl_22.

I understand and see the importance of getting the connection back to QuickBooks to import your bank data seamlessly.

This is currently an ongoing issue, and QuickBooks engineers are now working and investigating a permanent fix to download transactions back. Also, I recommend contacting our QuickBooks Online Support Team so that they'll add you as one of the affected users.

To contact us:

1. Sign in to your QuickBooks Online company.
2. Select Help (question mark icon) at the top right.
3. Select Contact us to connect with a live support agent.

I've gathered some articles for additional tips and details about managing bank data:

• Categorize and match online bank transactions in QuickBooks Online. Provide details on how you can review downloaded bank and credit card transactions.
• Manually upload transactions into QuickBooks Online. You'll learn how you can get your bank data and manually import them into QuickBooks Online.

We'll notify you through email once more updates become available. Thank you for your patience. If you need anything else, don't hesitate to post again. I'm always here to help with your QuickBooks concerns, especially downloading bank transactions.

When I call customer states that there is nothing that they can do and it's on ebay's end. Is there a global ticket number that I can attach my case to?

Jumping in to give the information you need, NightOwl_22.

The investigation number for the issue with eBay transactions is INV-74473. You can provide this to our customer support them reaching out to them as a reference so they can add you to the list of affected users. 

Our phone and chat support channels are open from Monday to Friday, in between 6 AM to 6 PM, Pacific Time. They are also open during Saturdays from 6 AM to 3 M. Here's an article about their contact details: QuickBooks Online Support.

Our engineers will be working with eBay on to resolve the issue as soon as possible. Please note that you will be notified via email once they get this sorted out.

Let me know if that's all the information you need. You can also post more questions or reply to me if you want to ask for more details or help from us. 

Just wanted to chime in. Having the same issues as you guys. I was going to attempt the disconnect and reconnect, but saw that didn't work for you.

Hoping this is resolved soon, as looking the calendar, it has been weeks since I could properly do my accounting ever since this integration broke. 

If someone figures out a fix or workaround, please post it! :)

Thank you!

Looks like this is a duplicate post, sulu7.

Let me link you to the original thread where my I responded to your question.  You can click here to open the page.

Don't hesitate to drop by here in the Community if you have other questions. I'm always here to help.

@courtney-lair93- 

Reaching out to see if you have had any success with the issue or found a resolution? 

Thank you!