My qbxml code to create pyment for customer in Quickbooks Enterprise doess not work via QB Web Connector however it is valid in XML Validator tool of Quickbooks

Good Morning, @jason.saul. 

It's great to see a new face here in the Community. To make sure I give you the best solution, can you please provide some additional information or screenshots about this problem? This will help me determine the best answer and steps on how to fix your issue. 

In the meantime, here are a few articles that can help your business in the future: 

• Fix common Web Connector errors in QuickBooks Desktop

• Import web connect (.qbo) files

I want to make sure that you get this resolved as soon as possible. The Community is always here to have your back. I'll be waiting for your response. 

I use this qbxml code to create payment for customer
<?xml version="1.0" encoding="utf-8"?>
<?qbxml version="13.0"?>
<QBXML>
<QBXMLMsgsRq onError="continueOnError"><ReceivePaymentAddRq requestID="415111"><ReceivePaymentAdd><CustomerRef>
<FullName>Jason L Saul</FullName>
</CustomerRef><TxnDate>2020-09-24</TxnDate><RefNumber>ACH</RefNumber>
<TotalAmount>2825.98</TotalAmount><PaymentMethodRef>
<FullName>e-check</FullName>
</PaymentMethodRef><Memo>Cash Order CC Payment</Memo><IsAutoApply>false</IsAutoApply>
</ReceivePaymentAdd>
</ReceivePaymentAddRq></QBXMLMsgsRq>
</QBXML>
But it gets error. It is difficult for me to determine the reason of the problem from this log (in this link https://drive.google.com/file/d/1gSPIdicQC5Dh0xQOrv3eML3VXQxqvB3_/view?usp=sharing)

Hello there, jason.saul.

First, ensure the file format is correct when saving the XML file. You can use this article as an additional reference: File Formats. Once you correct everything and the error persists, it's best to contact our specialist to further investigate the main cause of the error.

Here's how to connect with them:

1. Go to the Help menu once you open QuickBooks.
2. Click QuickBooks Desktop Help or press F1 on your keyboard.
3. Select Contact us button. 
4. Enter a short description of your concern in the Tell us more about your question box. 
5. Hit Search. Select Start a message.
   
   

Then, you can check this article to gather additional about handling sales and customers within your company file: Sales and customers.

Please let me know if you have other questions. Take care always.

I am sure that the format of the query correct. I already create queries to add invoice, bill, customer, vendor, apply payment on invoices, ... So I have experience on QBXML request of Quickbooks.

I did as your instruction on Quickbooks Enterprise and you replied me the link of this thread.

Thanks for keeping us updated, jason.saul.

As much as I would love to take care of this, we're unable to pull up your account here in the Community space for security purposes. That being said, I recommend getting in touch with our technical supports. This way, we'll be able to look into your account in a secure session and perform a series of tests to get rid of the error.

You can follow the steps given by my colleague, SarahannC to connect with us. You may also check our support hours first to ensure that we address your concerns on time.

While waiting for our representative, I recommend reading this article to learn how to resolve common Web Connector errors in QuickBooks Desktop: Fix Web Connector error.

If you need some reference in completing your other tasks In the program, you can check our articles here.

I'll be right here to keep helping if you have additional questions or any other concerns. Assistance is just a post away.