My reconcile button is not responsive. I am trying to reconcile and I click the button and nothing happens.

Hello, @streetliteoffice.

I've reviewed our records and haven't found any ongoing investigation about the unresponsive reconcile button in QuickBooks Online (QBO). To isolate the problem, I encourage reconciling your account using a private window since it doesn't store any history or form data. Your regular browser tends to hold onto information, and over time it could cause problems while working with QuickBooks.

To save you time, you can use either of these shortcut keys:

• Mozilla Firefox: press Ctrl + Shift + P
• Internet Explorer: press Ctrl + Shift + P
• Safari: press Command + Shift +N

If that works fine from there, I suggest switching back to your regular browser and clear its cache to start fresh. For your guide, check out this article: How do I clear my browser cache and temporary Internet files?.

Also, using other supported browsers can help us narrow down the cause of this behavior.

If the problem continues, I recommend disabling the pop-up blockers so you can click the button successfully. Sometimes, these are the reason why nothing happens when clicking on a button or a link.  For your guide, check out this article and select the appropriate browser you're using: Why doesn't anything happen when I select a button or link?. If you don't want to disable it, you may add Intuit to your trusted sites so it will allow opening any pop-up windows.

For additional reference about reconciling accounts in QBO, read these articles:

• How to Reconcile an Account in QuickBooks Online
• What's a reconciliation?
• Reconcile an account in QuickBooks Online

If you have any other questions, leave a comment below. I'm more than happy to help. Have a good day!

I tried all of your suggestions and nothing worked.

I was able to reconcile yesterday with no problems

Did you figure out why? I am having the same problem.

Hi there, marynoakes.

Please know that the unresponsive Reconcile button sometimes causes of cache full of history and temp files. With this, you can follow the recommended steps by Angelyn_T to fix it. However, if the issue persists, I'll ensure you'll be routed to the right support team to assist you on this matter.

I recommend contacting our QuickBooks Support Team. They're the best support group for such inquiries as they can request account information. They can even investigate the cause of why the reconcile button is not responsive on your end.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Click the Help (?) icon.
3. On the Assistant tab, enter Talk to a human.
4. Enter a short description of your concern and press Enter.
5. Select Contact Us to connect with a live support agent.
6. Choose how you'll want to get in touch with the support.

• Start a chat with a support expert.
• Get a callback from the next available expert.

You can review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

In case you need different guidelines that help you fix any reconciliation issue you might encounter in the program, you can read this artilcle: Learn the reconcile workflow in QuickBooks.

Keep posted if you have any questions about reconciling your account in QBO. We'll be a few clicks away in case you need help, marynoakes. Take care!