One of 5 linked bank accounts (same bank) stopped updating

Thanks for sharing the details of your concern, @Sharon007.

I'll help you with the process in syncing the correct accounts in QuickBooks. 

If your bank was linked to an incorrect account (newly created one), we can disconnect and inactivate it. That way, you can reconnect the correct one and download your transactions. 

Here's how disconnect an account connected to online banking:

1. Go to Bookkeeping and select Transactions.
2. Click Banking and click the tile for the bank account.
3. Select the pencil ✎ icon, then click Edit account info.
4.  
5. Check the Disconnect this account on save box.
6. Click Save and Close.

Once done, follow these steps to inactive an account:

1. Go to Settings ⚙ and select Chart of accounts.
2. Find the account you want to delete.
3. Click the Action ▼ drop-down list and choose Make inactive.

When you run reports, you’ll still see inactive accounts and their transactions. QuickBooks includes them to keep everything accurate.

Then, you can now reconnect your correct bank account to the Banking page. 

After QuickBooks downloads your transactions, you'll want need to review them to make sure they’re categorized properly.

That should do the trick! Please let me know how it goes by leaving a comment on this thread. I'd be glad to answer should you have any additional questions about the process. Take care and have a great rest of the day.

I deactivated the incorrect account last Friday. I disabled and re-enabled accounts before I did that, which got me back to where I started. I have 23 transactions still to review but no new transactions since 12/28/2022. And although the Chart of Accounts make it look like correct account 1005 is linked, apparently it isn't.

I just now reactivated the incorrect account. Should I connect it then disconnect it?

Since we are trying to close the books for 2022 and don't have time to spare, I manually uploaded a qbo file from the bank to get the latest transactions.

I'm still waiting for a solution for this linking issue. Thanks.

The supposedly linked account shows up on the Banking screen, the incorrect account doesn't. I deactivated the incorrect account again, disconnected the correct account and tried to link it again. Seemed to go well, I selected the correct account to link but it zeroed out my Bank Balance and gave me the 355 error so I still have the problem of this account not being linked.

Just after I sent my last reply I manually updated from the Banking screen and I think it's fixed! It shows that the account was 'updated moments ago'. I will know for sure tomorrow and if it is fixed I'll 'Accept this solution'.

Nope. Link still has issues. It shows that it was updated at the same time as the other bank accounts for the daily automatic update. But it didn't pull in any transactions for that one account and shows the 355 error message again.

Thank you for the update, @Sharon007.

I want to make sure your linked bank accounts download the latest transactions.

Before we start, may I know what bank accounts are connected to your QuickBooks Online account? This will help us identify if there are reported issues on the specific bank.

The error 355 means that only partial info is pulled through from a bank's API (Application programming interfaces). If you're working on the Banking page, you can run a bank update to refresh the connection. Here's how:

1. Sign in to your QBO account.
2. Go to the Banking menu.
3. Select the bank account you're having an issue with, then click the Update button.

If it doesn't resolve the problem, follow the troubleshooting steps below:

1. Open a private browser window.
2. Go to the Banking menu then find the account that is not updating.
3. Click on the pencil icon then select Edit sign-in info.
4. Input your login credentials, then click Update.

I'm adding this article for more guidance: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Once the issue is fixed, QuickBooks will automatically download the transactions. Then, you can review them and categorize them into the correct account. 

Come back to this post if you need more assistance updating bank transactions in QBO. I'll be standing by to your response.

These are the Wells Fargo accounts we have linked:

We are having trouble with the checking account #1005. The link worked fine for two years until 12/29/2022.

Thanks for getting back and confirming the bank account you're using, @Sharon007.

As I have checked on our tools, I've confirmed that there's an ongoing issue with Wells Fargo getting an error 355 and the account not updating and showing a zero balance. Right now, our online banking team is investigating this behaviour. While they do, I suggest contacting our Customer Care Team so you'll be added to the list of affected users.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Review their support hours to know when agents are available.

Once bank transactions download, you can start categorizing or matching them to straighten out your books. For guidance, see this article: Categorize and match online bank transactions in QuickBooks Online.

 After that, you have the option to do your regular bank reconciliation. 

We appreciate your patience while we work on a fix. If you need additional assistance with QuickBooks regarding your bank transactions, let me know. I'll be around to provide further assistance. Have a nice day.