Open Invoices

First I would suggest you edit and reword your admission of guilt, intuit has little to no sense of humor

Create a service item named opening balance, and select the opening balance equity account on the item screen
Create an invoice for a generic customer you create, use that item and the amount.  Then receive the payment

Thank you so much!

Thanks for the help and tip. I edited

I also have open invoices.  My invoices are from a previous years and after audits.  I need to get them off the books.  Our financials reflect these open invoices. Some where paid and the payment was never applied to the invoice and some were never paid.  I am using a non-profit QB.  How can i accomplish this without messing up past and present financials?

Thank you for joining into this thread, @Marshacash!

You have the option to write off all your customer's open invoices. It'll be my pleasure to help you accomplish this so you can remove them from your books.

But you'll have to consult first your accountant if the following steps below best applies in handling your customer's open invoices. He/she can also help and guide you further.

Nevertheless, writing off your customer's open invoices will need you to create a new expense account. This account will be used to write off all your open invoices.

That being said, here's how to create your new expense account:

1. Go to Lists.
2. Select Chart of Accounts.
3. Click Account.
4. Choose New.
5. Select Expense.
6. Hit  Continue.
7. Enter Bad Debt in the Account Name field.
8. Click Save & Close.

From there, let me show you how you can write off your customer's open invoices:

1. Go to Customers.
2. Select Receive Payments.
3. Choose your customer whom you want to write off the open invoices.
4. Click Discounts and Credits.
5. Select Discount.
6. From the Amount of Discount field, enter the amount of the open invoice.
7. Under Discount Account, select your Bad Debt account.
8. Select Done.
9. Click Save & Close.

Once completed, I'm confident you can handle all your customer's open invoices without messing your financial accounts and your books.

In addition, here's an article you can read to learn more about writing off your customer's open invoices:Write Off Bad Debt.

Please let me know in the comment section down below if you have any other questions. I'll be always around here in the Community ready to help.

my account is not operating  properly

my invoices not opening

I'll help ensure you'll be able to open your invoices and work with QuickBooks seamlessly, @dilworth.

First, I suggest updating QuickBooks to the latest release to resolve issues while working with QuickBooks Desktop (QBDT). For the steps, you can check it here: Update to the latest release of QuickBooks Desktop.

If the problem continues, I suggest repairing QuickBooks.

1. Restart your computer to close unnecessary programs interfering with QuickBooks.
2. Back up your QuickBooks company file.
3. Select Start and then Control Panel. (In Windows 8/8.1: From the Start menu, open Search and type Control Panel. From the results, select Control Panel.)
4. Select Programs and Features. If necessary, choose Uninstall a program. (If you don't see these options, select Programs, then Program Features.)
5. Select QuickBooks in the list of programs and choose Uninstall/Change.
6. Select Continue, then Next.
7. Select Repair then Next. Wait for the repair to complete.
8. Choose Finish. Restart your computer if prompted.

You may also check these articles to resolve QuickBooks issues in the future:

• Fix common problems and errors with the QuickBooks Desktop Tools Hub
• Solutions for when QuickBooks stops working

Let me know if you have any other questions. I'll be right here to help however I can!