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sydneyr
Level 2

Ordering Checks from Green Dot/Quickbooks Checking

I am having trouble ordering checks to pay myself as a single member LLC (I am the only employee). I do not have the option to click +New, check on QBO, so I went online (vistaprint) to order checks. My business bank account is a Quickbooks checking account (Green Dot Bank). When I entered my bank info on the check it said the routing and account number were incorrect. I copied that info directly from my Quickbooks checking account on QBO.

 

Since I was having trouble (and do not want to spend money on checks that won't work), I reached out to the customer support chat on Quickbooks. They could not answer my question and said they would transfer me to the "Greendot department" multiple times, but it was just another Quickbooks agent who also wanted to transfer me.

 

I googled routing number for Green Dot Bank and it does not match what is on my Quickbooks checking account. I'm not sure how separate they are or if they should be the same. Can I order checks for myself? If not, how do I pay myself? Am I able to log on to Green Dot Bank outside of Quickbooks - I noticed you can order checks through their site but not sure if I can logon since I use them through Quickbooks. 

 

I'm very confused why the checks will not work and I do not want to take money out for myself incorrectly.

22 Comments 22
ReymondO
QuickBooks Team

Ordering Checks from Green Dot/Quickbooks Checking

Thanks for sharing your concern in QuickBooks Community, @sydneyr.

 

This isn't the kind of service we'd like you to experience in QuickBooks. Let me route you to the right support group to help you address your QuickBooks checking concern.


Your QuickBooks Checking bank account connects with other QuickBooks tools like payments, payroll, and bill pay to help you manage everything in one place. Since its banking services are provided by Green Dot Bank (banking partner), it's subject to identity verification and approval by them. I'd suggest getting in touch with them to verify your routing and account numbers. This way, you can move money in and out of your main QuickBooks Checking account.

For additional info, you can check the Frequently asked questions section of this article: https://quickbooks.intuit.com/business-banking/checking/

 

Feel free to get back to me if you have any other questions. I'll be around if you need anything else. Take care!

sydneyr
Level 2

Ordering Checks from Green Dot/Quickbooks Checking

Thanks for the information. I called Green Dot support and it had me enter my card number, then said that they couldn’t find a match. I believe this is because my account is through quickbooks rather than directly through them. 

I called quickbooks banking support since I couldn’t get ahold of green dot and they told me I am unable to order checks with my QuickBooks “checking account”. They said I can only use an ATM. I find this confusing since quickbooks help has been saying different things and a bit misleading since it’s called a checking account.

 

Nonetheless, I can do an ATM withdraw if I need to. Is it okay to use an ATM withdraw to pay myself as a single member LLC? I just want to make sure I’m doing things correctly from the beginning. 

SashaMC
Moderator

Ordering Checks from Green Dot/Quickbooks Checking

Thanks for being a part of the Community, sydneyr.
 

Based on your question, it would be best to connect with your accountant to see what would be best for your business. If you need an accountant, Intuit has a tool called Find an Accountant, which can be utilized to locate the right bookkeeper for your business. Each ProAdvisor you find on that part of our website is a QuickBooks-certified accounting professional. They'll be able to provide helpful insights to drive your business's success.
 

Here's how it's used:

  1.  Go to this Find my Accountant link.
  2.  In the Find an expert in section, choose what you're looking for, then use your search field to enter a City or ZIP code.
  3. Select Search.
  4.  Browse through the results and find one that works best for your business. You can click on each ProAdvisor's profile to learn more information about them.
     

If you have any questions, don't hesitate to let me know! We are here for you. Take care! 

 


 

Andy P Jr
Level 1

Ordering Checks from Green Dot/Quickbooks Checking

Are we really not able to write checks from our QuickBooks Checking Account?  I actually ordered checks with the routing number and account number provided online and I wrote one to a vendor and it was returned, I didn't receive any notifications about it, I had to hear about it from my vendor.  How embarrassing, I am less than pleased.

ChristineJoieR
QuickBooks Team

Ordering Checks from Green Dot/Quickbooks Checking

I can see your frustration regarding the returned checks, @Andy. Let's work together to figure out what happened and the reason for the returned check in QuickBooks Online.

 

We can try to call out the QuickBooks Payments support team so they can check your account to confirm what could be the possible reason behind the issue since you didn't receive any notification from them. 

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select or type Contact Us.
  4. Enter your concern, then select Let's Talk.
  5. Choose a way to connect with us:

 

Moreover, if you have other queries with merchant services subtopics, you can visit this page for more information: Merchant Services

 

Keep me posted if you need further assistance handling your checks in QuickBooks Online. I'll do my best to support you. 

Jaungst
Level 1

Ordering Checks from Green Dot/Quickbooks Checking

Did you ever get an answer on this? Everything I'm reading says there is no way to pay a contractor electronically or by writing a check. How is that possible that you can't write checks for a checking account?
QuickBooks needs to spend less on advertising and more on providing the literal functionality of a checking account. If this is not resolved I'm closing my account and looking for a new business bank. 

sydneyr
Level 2

Ordering Checks from Green Dot/Quickbooks Checking

No, not any real answer. Spent so much time on the phone with 3+ hour hold times just for everyone to tell me to contact someone else. From what I understand is green dot has accounts with checks but the quickbooks accounts are a different type and not one of them, cannot use checks. Quickbooks basically told me to use a work around by taking out money from an atm or pay through direct deposit. I find calling the account a “checking” account is extremely misleading since you cannot use a check. I currently pay myself through direct deposit but will change banks eventually. It’s really sad because I like the envelope system and integration but overall it’s not a fully functioning account and it seems that all of their help/support teams know barely anything about it.

sydneyr
Level 2

Ordering Checks from Green Dot/Quickbooks Checking

The Quickbooks support team did not help me. Still unsure why they provide a routing number despite saying this account I’m not capable of having checks written. 

jeanbiverly_
QuickBooks Team

Ordering Checks from Green Dot/Quickbooks Checking

Thanks for joining this thread, @Jaungst.

 

QuickBooks Online (QBO) provides a convenient feature that allows users to pay contractors electronically through direct deposit. This feature is available through QB Contractor Payments, which also offers e-filing of 1099s and efficient bookkeeping management. 

 

Additionally, you can pay contractors by using paper checks. But before doing so, you'll need to set up their vendor profile and track them as a 1099 vendor.

 

In case you need more guidance on setting up direct deposit to pay your employees and contractors, check out this article: Set up your company payroll for direct deposit.

 

Please let us know if you have any other concerns besides paying your contractors. We're always here to assist you.

Jaungst
Level 1

Ordering Checks from Green Dot/Quickbooks Checking

This is a complicated and overly complex solution to a simple problem. QuickBooks business checking is marketed as a small business "checking" account that is mobile first.  Paying bills and vendors with a check or electronic transfer is a basic expectation for a business checking account. It's probably more necessary than receiving payments. 

 

The solution proposed is not feasible and not possible on the mobile app. I don't think it's reasonable to ask every contractor I work with to provide a W-9, many are doing small jobs on a one off basis (cleaning, repairs, etc.). Reporting the payment as income is their responsibility. Paying them in cash makes it harder to track and account for expenses.

 

Is there a plan to add paper checks or electronic transfer in the near future? If not, I will need to move my account.  

JuliaMikkaelaQ
QuickBooks Team

Ordering Checks from Green Dot/Quickbooks Checking

I recognize the significance of having a feature that meets our requirements for paying contractors and vendors through your QuickBooks Checking account, @Jaungst

 

We're unable to confirm if and when the implementation of adding paper checks or electronic transfers will occur as our Product engineers are currently working internally to enhance the program. 

 

In the meantime, I recommend sending your valuable feedback to demonstrate the collective urgency and emphasize the significance of the matter at hand. To send one, here's how:

 

  1. Go to the Gear ⚙ icon, then select Feedback.
  2. Enter your comments or product suggestions.
  3. Select Next to submit feedback.

 

Furthermore, you can keep an eye on our QuickBooks Blog or the Firm of the Future for new features and product updates as many of these come directly from great user suggestions like yours.

 

If you have any more questions, please click the Reply button below, and I will respond promptly. I am always available to assist you.

exempt5
Level 2

Ordering Checks from Green Dot/Quickbooks Checking

Please get to the point and not provide work arounds....
Can we order checks utilizing our "Quickbooks Checking Account" issued by green dot.

 

ChristineJoieR
QuickBooks Team

Ordering Checks from Green Dot/Quickbooks Checking

Hello there, exempt5.

 

We're unable to order checks from your QuickBooks Checking Account.

 

If you ought to order, revoke, replace, discuss problems, or supply status for check, you can visit our IntuitMarket.

 

Here's how:

 

  1. Go to Transactions, then Bank transactions.
  2. Select the arrow next to Update in the upper right and select Order checks. The IntuitMarket site opens to the Basic Voucher Checks page.

 

Furthermore, you can visit this page if you need more guidance regarding your ordered checks: Order checks, tax forms, and other supplies.

 

You can always come if you need more information about your checking account in QuickBooks. Have a fantastic day. 

 

exempt5
Level 2

Ordering Checks from Green Dot/Quickbooks Checking

Once again a quick response.  The answer was not applicable to the question.  The response from ChristineJoieR was not accurate to the question.
This blog of questions is concerning can we utilize CHECKS for quickbooks checking accounts.

Can you write a physical check with Quickbooks Checking, prior responses from other team members say NO, you can not utilize checks with Quickbooks Checking.  Please confirm.

GebelAlainaM
QuickBooks Team

Ordering Checks from Green Dot/Quickbooks Checking

I appreciate you getting back to the thread, exempt5.

 

Yes, we're unable to write a physical check with QuickBooks Checking. 

 

If you want to have this option or additional query about this matter and since its banking services are provided by Green Dot Bank (banking partner), it's subject to identity verification and approval by them. I suggest reaching out to them.

 

I'm attaching this article to learn more about QuickBooks Checking when you sign up for QuickBooks Payments: Use your QuickBooks Checking account.

 

Please don't hesitate to get back to us if you have an issue with managing QuickBooks, especially with your QuickBooks Checking account. The Community forum will always be glad to assist you.

jeffdrobinson
Level 1

Ordering Checks from Green Dot/Quickbooks Checking

When will Quickbooks checking (Green Dot Banking) offer this basic service of being able to write physical checks? Are there plans to do so?  As far as we are concerned Quickbooks Checking and Green Dot Bank are the same thing.  You, as Quick Books Checking, represent Green Dot Bank as well.  You guys need to provide seamless support and solutions that do not give customers the run around, point fingers, etc.

Please let us know if there are plans to provide this basic necessity and when this will occur with a date expected.

Thank you.

ReymondO
QuickBooks Team

Ordering Checks from Green Dot/Quickbooks Checking

I'm here to provide additional information regarding the process of ordering checks through QuickBooks Checking or Green Dot, Jeff.

 

While Green Dot powers the banking services for QuickBooks Checking, it's important to note that they are distinct accounts. QuickBooks Checking offers a fee-free monthly checking account where customer payments are deposited. It also provides options for saving money and utilizing features like envelopes for proactive saving.

 

On the other hand, Green Dot is a financial services company specializing in prepaid debit cards, mobile banking, and other financial products. While QuickBooks may collaborate with Green Dot for certain services, they maintain separate offerings.

 

Regarding implementing features such as paper checks, our Product engineers are actively working on internal enhancements. We encourage you to share your feedback to highlight the importance of these features. This way, they can review your suggestions and most likely include them in future updates. 

 

Follow these steps to send feedback:

 

  1. Go to the Gear ⚙ icon, then select Feedback.
  2. Enter your comments or product suggestions.
  3. Select Next to submit feedback.

 

Additionally, stay updated on new features and product developments through our QuickBooks Blog or the Firm of the Future, where many updates stem from valuable user suggestions like yours.

 

To learn more about QuickBooks Checking, please see this resource as your reference: Use your QuickBooks Checking account.

 

If you have any further inquiries about ordering checks using QuickBooks Checking or Green Dot, feel free to ask. I'm here to assist you. Take care.

jeffdrobinson
Level 1

Ordering Checks from Green Dot/Quickbooks Checking

Thank you for your reply and the updates.  I know this will sound a bit mean, but it is intended to be purely factual.  We (customers) don't care that Quickbooks and Green Dot are separate entities.  It is Quickbooks responsibility to provide a seamless experience for the customers and we know you can do it!   

CGC-Admin
Level 1

Ordering Checks from Green Dot/Quickbooks Checking

So do we have checks yet? This is incredibly frustrating and one of the main reasons I signed up.

Move banks if Green-dot cannot facilitate this? Also what genius had the idea to not implement checks from the start into a "checking account" service? I'd love to speak with that person, I'd also love to sit in on one of those meetings. Is Blizzard running Quickbooks?

Kevin_C
QuickBooks Team

Ordering Checks from Green Dot/Quickbooks Checking

I hear your sentiments, CGC-Admin. Let me provide the steps to submit feedback quickly to our product developers.

 

Please know that QuickBooks Checking is a fee-free monthly checking account where all your customer payments are deposited. This account is specifically for depositing funds from your customers and does not support check-writing. Therefore, you're unable to generate checks using a plain QuickBooks Checking account.

 

For now, I recommend sending your feedback to our product developers so they can review it and might consider implementing it in the future. Please know that changes are also based on how popular a specific feature request is. Here's how:

 

  1. Go to the Gear icon at the top.
  2. Select Feedback.
  3. Type in your feedback and product suggestions.
  4. Click Next to submit them.

 

Additionally, you can check out this resource for a list of answers to the most commonly asked questions: QuickBooks Checking FAQ.

 

Don't forget to revisit the Community space if you have other questions about handling your QuickBooks checking account. I'm always here to assist you.

ktags
Level 3

Ordering Checks from Green Dot/Quickbooks Checking

I don't personally care about paper checks, but I didn't think EFT would be an issue.  I need to be able to pay from my Quickbooks checking account online payments--like my credit cards and SBA loan.  I was able to use the green dot routing number to set up the auto-payment, but I'm not certain it will work.  How can I pay my credit card bills?  The QB routing number did not work when I tried it on the SBA site.  I haven't tried it on my credit cards yet.  But it is not helpful to have a free deposit place if I can't easily access the money.

 

Has anyone sucessfully set up online payments from their QB checking?

SheandL
QuickBooks Team

Ordering Checks from Green Dot/Quickbooks Checking

Hi there, ktags. Let me share some insights about setting up online payments to pay your credit card bills using QuickBooks Checking.

 

Firstly, it's essential to understand that QuickBooks Checking is limited to ACH transactions and paper checks. To ensure your credit card bills and SBA loan payments are processed smoothly, it's best to manage them through QBO.

 

Here’s how you can do it:

 

  1. Navigate to Lending & Banking and select QuickBooks Checking.
  2. Click on Send Money, then select Pay a bill, and Next.
  3. Follow the on screen instructions.

 

For more details, you can refer to this article: Use your QuickBooks Checking account

 

Importantly, it's crucial to reach out to your creditors when you're ready to pay your bills and loans. They can provide you with details on the payment methods they accept so you can process it successfully. 

 

I also suggest reaching out to our support team for assistance in setting up an alternative method for auto-paying your credit card bills and loans.

 

To contact them, here's how:

 

  1. Log in to your QBO account.
  2. Navigate to (?) Help.
  3. Choose Contact Us, then select a topic you want to get help with.
  4. Select a way how you want to connect with our experts. Also, you can contact the number attached to this article.

 

Our support team is available Monday to Friday, from 6 AM to 6 PM PT. Also,

 

For reference, please check out this resource: Contact Payments Support.

 

If you'd like to understand how QB Checking works, please refer to this article for guidance: QuickBooks Checking FAQ.

 

The Community forum is always here to help you if you have further concerns about setting up online payment using QB Checking. We'll make sure to assist you.

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