PayPal Credit not connecting to QBO

Hello there, @Ldorey.

Let's work together to fix the issue of why you can't connect PayPal to your QuickBooks Online (QBO) account.

Beforehand, did you encounter a specific error message while connecting PayPal Credit to your QBO account? This way, we can better check if there are any related issues with your bank on my end.

One of the possible reasons why you're having trouble connecting your account can sometimes be caused by a stored cache and cookies in your browser. Let's connect your PayPal account to QBO through an incognito window to determine if it's a browser-related issue. Here are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once you're in incognito mode, connect your PayPal Credit to QBO. You can also utilize other supported browsers if the issue persists.

In the meantime, you'll want to upload your bank transactions manually. You'll need to request a .CSV file from your financial institution to upload the file to your account.

Moreover, you can also handle your PayPal transactions the same way as your other bank transactions using the Connect to Paypal app with QBO.

Feel free to reach out to me again if you have any other concerns or follow-up questions about connecting your PayPal Credit account. I'll be here and ready to help anytime.

Is there not a global issue with PayPal credit not syncing with QBO? Can I be added to the email updates on it?

Hello there, Ldorey.

To better understand the problem and provide you with the most accurate assistance, could you please provide us with more details regarding the error or issues you are encountering?

The exact error message or description of the problem you are encountering when attempting to sync PayPal Credit with QBO. The steps you have taken to try to resolve the problem on your end, if any. I would appreciate it if you could share the following information. By gathering this information, we can investigate the issue more effectively and work toward a resolution. 

Please don't hesitate to reach out to me if you have any further inquiries or require assistance with connecting your PayPal Credit account. We're available and prepared to assist you at any time.

i get a screen that says 

Do you want to keep this account connected to QuickBooks?

Once again, I think this is a bigger issue than just my account.

It seems like you're facing an issue with PayPal Credit not connecting to QuickBooks Online (QBO), and encountering a message that asks if you want to keep the account connected, @Ldorey.

The challenges you're encountering while connecting your credit card account could be due to some recent changes in your bank.

Let's sign in to your bank’s website to check. Then, get the URL QuickBooks uses to connect:

1. Go to Bookkeeping, select Transactions, then select Bank Transactions (Take me there).
2. Select Link account. Note: You won’t add an account, you just need the listed URL.
3. Search for your bank and select it.
4. Copy the URL listed for your bank.
5. Sign in to your bank or credit card's website using the copied URL.

If you're able to sign in, it's a positive indicator that there isn't a significant problem. Following that, please review the following:

1. Check your account for messages, notifications, or alerts.
2. Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
3. Check your bank’s website for any announcements about new security requirements.

If everything looks good, go back to QuickBooks and update the connection:

1. Go to Bookkeeping.
2. Select Transactions, then select Bank Transactions (Take me there).
3. Select Update.

If you've recently made any changes to your bank's website, ensure that you also update this information in QuickBooks. For detailed steps, you can check Step 3 in this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Once done, you may review and categorize the downloaded bank transactions to make sure that it is categorized correctly. This helps you to organize your charts of accounts accurately.

If you have any other questions or need further assistance with any other aspects of your account or software, please don't hesitate to reach out. Your satisfaction is our priority, and we are committed to ensuring that your experience with our service is a smooth and productive one.

I have had this issue since the early summer of 2023. Both I and Tech support have done what he has suggested repeatedly and it has not worked. I have had to report it several times and send it up the chain and still it has not been fixed. They have been on my computer several times to watch the process over and over again with different browsers and still it has not been fixed. THEY ARE DOING ABSOLUTELY NOTHING TO FIX THIS ISSUE !!!

You should consider to use the trial version of a 3rd party connector to isolate the issue.

Same issue! Need resolution

Allow me to dive into this thread to assist you, @monster. I’ll provide you with the details about PayPal Credit not connecting to QuickBooks Online (QBO).

To fix this, we can try signing in to your QBO account using a private browser or "incognito" mode. This can help your computer or device run more efficiently by preventing interference from extensions, plugins, or cookies. Here are the shortcut keys for these browsers:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Microsoft Edge: press Ctrl + Shift + N
Safari: press Command + Shift + N

Additionally, you can resolve this issue by connecting your PayPal Credit while in incognito mode. If that doesn't work, try using a different supported browser.

Moreover, it also might be due to recent changes in the bank. If so, you can follow the steps given by my colleague, Rubielyn. For a detailed steps, you can check this article: What to do if you get a bank error or can't download transactions in QuickBooks Online

If the issue you are facing persists, the best course of action in the meantime is to contact our Customer Support Team. Please make sure to review their Support hours to know when agents are available.

I also added these articles which can guide you on how to retrieve transactions from your bank or credit card and manually import them into QBO. Additionally, you can classify these transactions based on how similar transactions were categorized by other customers, which can help you identify tax deductions and track your business's income and expenses in QBO:

Manually upload transactions into QuickBooks Online 
Categorize online bank transactions in QuickBooks Online

If you have any further questions regarding PayPal Credit not connecting to QBO, don't hesitate to contact us. The Community is always available 24/7. Take care!

I have also been having an issue with connecting PayPal Credit to your QBO account.  The issue is NOT with PayPal generally, but with PayPal Credit specifically.

Specifically, when I go to link PayPal to QBO, I see an ability to connect to both my general PayPal account and to my PayPal Cashback World Mastercard, but I DO NOT SEE and cannot seem to find any way to connect to PayPal Credit.

Accordingly, I contacted the Quickbooks Customer Support Team (and PayPal as well, who refers me to QB), and -- just today -- I received an email message that says "We reviewed your case (15110541480), and we're happy to say this issue is resolved.  No further action is required.  But really??  I took a look and my PayPal Credit is still NOT connected and my attempts to link the account still turns up empty.  And just my luck, it's a Friday evening and I won't be able to contact the Quickbooks Customer Support Team until Monday.

This is NOT working, please help!

I hear your sentiments, RLPassa. I appreciate the time you've taken to ensure you can connect PayPal to your QuickBooks Online (QBO) account. I understand how you want this to be taken care of at the soonest possible time, so you can seamlessly get back on track. 

I know you've already called in. However, I still suggest contacting our Customer Care Team again. they have the necessary tools to conduct further research and provide you with the assistance you need.

Here's how to reach them:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter "payroll adjustments" in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.
   

I appreciate your patience as we work through this. If you have any other concerns or questions about connecting your PayPal Credit account, please don't hesitate to add a comment below. I'll be glad to help you out.

@RLPassa 

Explore to use a paid connector for the time being.

Why would I type payroll adjustments?  That's not the problem.  In any event, I have indeed been reaching out via QB Help to human beings.

Thank you, but I don't really know what you mean by this.

I believe I have a current QuickBooks case number 15111233405 at present.  At this point, however, QuickBooks assistants seem to be asking me to contact PayPal, and PayPal assistants say they believe they've reviewed what they can and they ask me what QB is saying.  Apparently nobody knows why my PayPal Credit account isn't showing up when trying to link to PayPal Credit, Mastercard and Crypto.  I wish I could find a solution!

I understand how hard this experience has been, Passa. I appreciate the efforts you've made. 

Upon checking, the investigation regarding the inability to connect PayPal credit card accounts in QuickBooks Online (QBO) has been closed. On that note, I recommend contacting our support team to ask for updates about this issue. They have the resources to review your information in a secure environment. 

Here's how: 

1. Go to the Help icon and select the Contact Us button. 
2. From the What can we help you with? field enter a description of your situation. 
3. Select how you want to connect with us: 

• Have us call you - Get a call from a support expert.
• Chat with us - Start a conversation with a support expert.

Check out their support hours to determine availability. 

In addition, you can visit this article to learn more about PayPal connection: Connect to PayPal FAQ. 

If you have any bank connectivity-related concerns, comment below. I'll be here to assist. Keep safe! 

I have the same issue as well. I tried everything in this thread and when i go to add Paypal credit, mastercard, and crypto it just adds my regular paypal account. I can't seem to get just the paypal credit transaction through. 

Thank y you for joining the thread, dingdong.

I understand the importance and urgency of this matter. I'd like to route you to the support group that can best handle this type of concern securely.

At this time, we don't have any ongoing investigation about the said concern with connecting your PayPal Credit, Mastercard, and Crypto in QuickBooks. 

Since you've tried all possible troubleshooting steps in this thread, yet there's no success, I suggest contacting the bank and verifying if those accounts you've mentioned are supported to connect with QuickBooks Online (QBO).

Once confirmed if they're' supported, you'll need to connect with our QuickBooks Support Team. This way, they can help you pull up your account securely and provide in-depth troubleshooting steps to resolve the issue so you can successfully connect those accounts to QuickBooks. They can also create a ticket for investigation if needed.

Here's how:

1. On your company file, go to the Help menu.
2. Select Contact Us.
3. Enter your concern, then select Let's Talk.
4. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert. 

You may refer to this article for more details about the support schedule: QuickBooks Online Support.

Once you've successfully connected your PayPal Credit, Mastercard, and Crypto accounts in QBO, check out this article for future reference in handling bank transactions: Categorize online bank transactions in QuickBooks Online.

Tag me in the comment below if you have follow-up questions about connecting accounts in QBO. I'm always around to help you.

Dear Gebel Alaina M,

I would like to mention that I've worked on this issue since last October and spoken with support representatives at PayPal, at Quickbooks, and even at PayPal Credit.  I would also mention that my husband has similar accounts that have remained connected with QuickBooks (we can access *his* PayPal Credit account with Quickbooks but *not mine*).

Representatives have tried to help me with mine, but with no success.  I'm sorry to see you say that Quickbooks is not working on this issue.

The best I can recommend for anyone unable to connect a PayPal Credit Account to Quickbooks is to export PayPal Credit transactions to a *.csv file and import them to Quickbooks with that file.  Nothing else has worked for me.

It would be great if these companies would work together to fix this but, so far, they each seem to blame the other company for the problem.  Quickbooks does not "see" my PayPal Credit account (while it *does* see my husband's) and, thus, I cannot get it connected.

I've been at this for weeks as well and same thing as you, they don't care to fix this. 

Apparently not. 

I spoke with customer service about something else today and she was great as to two other connection issues, but she asked whether I had any other outstanding problems, lucky her.  She then tried to help me connect PayPal Credit, but no, that account is still not visible for connection.  The best I can do is to continue to download *.csv files from PayPal Credit periodically.

This is an ongoing and completely ignored issue that quite a few people have been experiencing..

just figure it out yourself by doing it manually is the best they have.

very pathetic for a accounting software that we are paying full price for.

i have been getting this exact email since july: