Hey there, @Buselli704. 

Thanks for following up with us and letting us know you have spent time with our support agents on the phone, and haven't had any luck with getting this issue resolved. Please know this isn't the impression we wish to leave you with. 

Although I'd love to look further into this for you, I don't have the same types of tools needed for the job as our Payroll Support agents do. You'll need to reach our payroll agents so they can securely review your account and investigate this matter further. If needed, they can escalate the issue and open an investigation.

To connect with an agent:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then hit Let's talk.
5. Choose a way to connect with an agent (Chat, Callback, Etc.).

Please know you can reach out here anytime. Take care! 

I am wondering what the resolution was as I am having the same issue. Thanks.

Hi there, @Leanne Vand. I'd be delighted to help you categorize those transactions properly.

You can use the Find Match tool to match it with the payroll record. There are a few ways to find what you're looking for. You can select a specific transaction type and period to narrow down the results. You can also use the Search field to locate transactions by amount, reference number, or memo. 

Here's how:

1. Go to the Transaction menu and select Banking.

2. Select the tile for the account you want to review.

3. Navigate to the For Review tab to start your review.

4. Select the check to expand the view.

5. Select Find match.

6. You can use filters/search to locate transactions. Remember to use a dollar sign or decimal point when searching for dollar amounts.

7. Select the matched transaction.

8. Click Save.

However, if the issue persists, I'd recommend getting in touch with our Customer Support Team. This way, they can pull up your account in a secure environment. You can follow the steps given above to reach them.

For more in-depth information about bank feeds in QuickBooks, refer to these articles:

• Tips for Working in QuickBooks Online’s Bank Feed: Matching Transactions

• Categorize and match online bank transactions

Fill me in if you need any further assistance while working with bank feeds. I'm always here ready to help.

thanks for the solution - it was an easy fix.   Crazy QB actually created a new bank account - payroll has been coming out of an acct called Chase 301 - well all of a sudden it changed to 301 chase.   So I changed the name in the chart of accounts & problem solved.   If I would have looked at the balance sheet I would have seen it had 2 chase accounts for the same account all of a sudden - but I didn't see it until I read this post.   Thank you for the simple solution to a crazy problem.

Hi,

Yes, I have had a problem in March 2022.

Good afternoon, @Brenda100000. 

Thanks for joining in on this thread. I want to ensure that you get your situation taken care of. 

I recommend contacting our Customer Support Team so they can take a closer look at your account to see why this is happening. Here's how: 

1. Go to the Help (?) icon in the top right-hand corner. 
2. Click the Contact Us button. 
3. Enter your question and tap Let's talk. 
4. Scroll down and choose to Get a callback. 

It's that easy! 

Feel free to come back if you have any other questions or concerns. It's my priority that your payroll tax issue is resolved. Have a great day! 

Hello,

QBO Support has not been able to fix the situation that was caused by the software.

I spoke to support yesterday two times and one of the support individuals will get back to me on Monday with a possible fix.

The problem is as follows:

Should the payroll tax E payments is not paid by the date fixed by QBO Payroll, then the system is locked and the E payment cannot be made until after the 15th of the month.

In my case, I made the E payment on 16th of the month after trying to make the payment on 12th, 13th, 14th, and 15th.  (The QBO Payroll E payment was locked)

The 16th E payments downloaded to the review window in QBO, but the transactions will not match the payroll system.  (Usually, the E payments will match automatically)

It is a system issue with QBO Payroll.

Thank you, Brenda

What if it is a paper check? I have on employee whose paychecks are not showing up in the bank registry for that account. Everyone else's is, except hers. I have checked, and her paycheck says it was paid from this account, as they all are paid from this account and done at the same time. Mine personally has nothing to do with direct deposit, as our bank account is not connected to our QB. But I wanted to jump in and ask on this thread in case anyone has an answer. It is a paper check, it does exist in her employee profile, the bank account chosen was correct, but it does not show up in bank registry with the others. Also, if I go to advanced search, and search the exact amount, under payroll checks, or all transactions they do not come up. Employee profile is active. It's as if something is not connecting. Any suggestions? 

Thank you for checking the paycheck details and the employee profile, @jswift2147.

Let me chime in and share some insights and troubleshooting steps about missing paper checks in QuickBooks Online Payroll.

Since the paycheck is in the employee profile and the account is correct, this should show in the bank registry and the Advanced search. It could be that you're experiencing a browser-related issue. Sometimes, the browser is full of frequently accessed page resources, thus causing websites like QuickBooks Online (QBO) to act weirdly. Try logging into your QBO account using a private browser.

You can use the shortcut keys below:

• Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)
• Ctrl + Shift + P (Microsoft Edge)

Once logged in, recheck the bank registry to verify if you can see the paycheck. If you can see it, return to your regular browser, and press the CTRL+ Shift and Delete keys on the keyboard to clear the cache.

If the issue persists, I'd recommend contacting our Payroll specialist. Our agent can securely review your account and investigate this matter further. If needed, they can escalate the issue and open an investigation.

To reach them, please follow the steps outlined by Candice C. Make sure to contact them within business hours to ensure a swift response.

You can browse these links that I've attached for more details about creating and printing paper checks: 

• Print paychecks in QuickBooks Online.
• Create unscheduled checks in Online Payroll

Know that I'm here whenever you need help printing checks in QBO. I'll do my best to help you. So take care and stay safe.

Hello, thank you for your response. I tried the above suggestions and unfortunately it did not work. I am going to try and reach out to payroll specialists but last time they told me that they weren't sure what the problem was and I did not hear anything back. If you happen to come across an solution to this problem please let me know! Thank you! 

You are correct...  What I find works, is when it comes through the Bank Feed with the "incorrect amount" that doesn' t"match the Paycheck is to do a FIND MATCH...

1. Check the box for the check that it should have matched to

2. and slide the bar on the Bottom that says Resolve post the amount of the difference as a negative or positive depending what the difference is. and

3.post it to Reconciliation Adjustments or Payroll Adjustments with an explanation of why it is different. 

That is the only way I have been able to remove the duplicates.  Let me know if this works for you.

When I click find match, the paycheque in question doesn't appear in the to be matched list. But the transaction sits in the bank as for review and it wants me to record the transaction. If I record the transaction, it will become a double entry. I have already reconciled the month and left that one there in the For Review section in the Banking tab. I want that deleted or matched to the appropriate paycheque (which it won't let me do)

So frustrating. Why can't the online version be like the desktop version.

Desktop is way easier to use.

I can provide some information that can assist you in removing or matching the paycheck transaction from your bank, @sunshinecannabisinventory.

There are several reasons why transactions in QuickBooks Online (QBO) can't find a match in existing data. It could be due to mismatched payees and amounts. The dates may not match or aren't closed, or the transaction is older than 6 months. If the transaction has already been put into QBO, simply exclude it.

Here's how: 

1. Go to the For review tab.
2. Select the checkbox for this transaction.
3. Click on Exclude.

Excluded transactions move to the Excluded tab. They won’t be added to QuickBooks or downloaded again.

For more information about possible reasons why there are transactions that don’t have a match and exclude duplicates, check out this article: Categorize and match online bank transactions in QuickBooks Online.

You may also consider using bank rules to automatically categorize transactions from your bank. Here's how you can set up bank rules to categorize online banking transactions to speed up the bank review process.

You can always drop by here if you need help matching your transactions. I'll be happy to assist you further. Have a wonderful day!

HI,

 Thanks for your article.  Recently I had the same issue, after going thru' many articles, I realized that very recently i had modified my Payroll Bank Account name in 'Chart of Accounts'. Looks like when you modify Bank account name like that, it does create another account with new name while keeping the 'old' bank account chart of account  'as-is'. As you had mentioned , i merged both accounts by keeping /updating same name on both and it got merged. Now Payroll entires are matching automatically. Thanks a lot.

Hi  abobkov,

Need your help. As mentioned yesterday, I was able to match one set of payroll entries after fixing bank account name issue. HoweverI am  still not able to match another set of payroll transactions ( for the following pay period),  even though i merged both bank names and now Bank name is same both in Chart of accounts as well in Payroll settings. Appreciate any suggestion here. Thank youE

I spent two hours on the line with QB last night.  I wish I had seen your post earlier.  Thank you for posting

Amazing - this was my issue as well. I unreconciled the payroll transactions in the register, and boom they popped up on the feed for matching! Then I just went back and re-reconciled after matching them. Thank you for sharing!

This just solved the same problem for me!

My boss wanted an updated label on the bank accounts, not foreseeing that it would cause us re-route payroll and not update automatically. THANK YOU!

THANK YOU nkastris!!!  This issue has taken HOURS AND HOURS and your note resolved it.  Really apppreciate you providing the solution!

I am also having this issue and have called support.  I have not received a ticket number and the issue is not resolved.  They are not showing up in any chart of account.  However they do show up in my payroll report.  One check came through fine on the same day and matched how it should.  I have never had success in calling the help line.  They go through many steps that I had already done then supposedly create a ticket. I have not heard anything back since I talked to them the first of March.  

Hello, patrebbAWF1.

I can only imagine what you've been through about being unable to match your payroll transactions and missing data on the Chart of Accounts page.

We want to take a closer look at this to ensure this gets resolved. I'd like to view the account details and lay down the information, but I'm unable to do it in a public space.

Since you've already called, let's give our support another chance to help you and inform them about the missing transactions. They can also look at the previous interaction and check the details.

Here's how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. Choose the Chat with us or Have us call you option.
   
   

You can also reach out to them via phone number. If you don't have it handy, their contact details can be found here: Contact Payroll Support.

If you need to check and review your employees' current year-to-date data in QuickBooks, I'll add this article if you need help: Create a payroll summary report in QuickBooks. 

Let's hear your concerns if you have more questions about managing entries. My colleagues and I will chime in again and help you out. 

Were they ever able to resolve this for you?  My client is having the same issue.  4 out of 11 paychecks matched like usual, the other 7 are sitting in the bank feed and the Paycheck History, but never hit any of the journals so all of the account balances are off and I can't manually match to the bank feed.  Client called support and they told him it's a technical error and they have no estimate of when they will fix it.  Suggested we use Rules as a workaround which is a useless suggestion.  I could manually create entries for each check, but I'm afraid of that causing issues down the road if/when QuickBooks corrects their error.  

It still happens regularly - each time we have to call QB and tell them we have a PAYROLL SYNC  ERROR, and they need to resync it from their end.    If you don't tell them that exactly it will take forever for them to figure it out - so tell them those words exactly.    We learned that the hard way - if you tell them that it's the difference between being on the phone 5 minutes v/s hours.

Thank you so much for this info!