Possible flaw in the new Quickbooks Online Bill Pay

I appreciate that you've noticed the changes in payment processing, Mwbeke. These changes are designed to help you manage your bills more effectively.

To ensure that the ACH payment has been received by your vendor, it's best to coordinate directly with them. Additionally, if you need to confirm whether the check number has been cleared, you can reach out to your bank.

Both you and your vendor will receive an email confirming the scheduled payment, as well as another email when the payment is sent, including the expected arrival date. If you're unable to find these emails, please check your junk or spam folders. ACH transactions will take 3-5 business days, while checks may take 8-10 business days to clear.

Additionally, you can check this article to learn how to match your Payroll, Payments, and Bill Pay transactions: Automatically match QuickBooks Online product transactions.

I'm always here to assist if you have other concerns managing your bills in QuickBooks. Just drop a comment below.

@Heide DC  RE: To check if a transaction or Check number has been cleared, you can contact your bank.

Did you read the OP's question? It doesn't seem like you did.

The question is:

When I process a payment, [1] the funds pull from my bank account and [2] the check or ACH is sent [from Intuit's bank account]. How can I tell if the check and/or ACH was received by the vendor and CASHED?

Did you answer the question? No, you did not.

Thank you, Heide DC, for your response. Unfortunately, I don't think you understand my question. My issue is more with checks issued than ACH. When we submit the check, QB's pulls the funds from our bank accounts before the check is sent by Quickbooks Online Bill Pay. There is no way to know if the vendor received the check and deposited it from your bank/processor, (unless I'm missing something). I have multiple vendors contacting me saying they never received my payment. My bank statement shows the funds pulled by Quickbooks, but I have no idea if the check will or did make it to the vendor. 

I do appreciate Quickbooks Online Bill Pay more than Quickbooks Online Bill Pay by Melio and I am glad QB's made the switch. However, since May, I have noticed the QB's support team is lacking in knowledge of the new service and could use some training on the product. 

I appreciate your follow-up and feedback about the QuickBooks Online Bill Pay, @mwbeke.  Your satisfaction is our top priority, and I'm here to provide additional information about how processing a payment works in the new system.

Please know that you and your vendor will receive an email confirmation about the scheduled payment, followed by another email when the payment is on its way and the expected arrival date. If you're both unable to locate the email, please check your junk and spam folders.

Payment processing times for standard delivery are as follows: ACH transactions take 3-5 business days, while checks take 8-10 business days.

You can also review your bill payment details, including their status in QuickBooks to know if it's completed or not. Here's how:

1. Open your QuickBooks Online account.
2. Go to the Expenses menu and click Bills.
3. From there, you'll see all paid and unpaid bills.
4. In the Paid tab, you will see all completed bills as well as their details by clicking Show payments.
   
   
    
5. Click View details.
   
   

For detailed information about the process, utilize this article: Learn about QuickBooks Bill Pay for QuickBooks Online

Moreover, you may visit this article to learn how QuickBooks matches bill pay transactions: Automatically match QuickBooks Online product transactions

If you have more questions about processing payments or have any other QuickBooks concerns, never hesitate to reply below. I'll be around to provide the necessary answers to your questions. 

@mwbeke  RE: Unfortunately, I don't think you understand my question. My issue is more with checks issued than ACH. When we submit the check, QB's pulls the funds from our bank accounts before the check is sent by Quickbooks Online Bill Pay. There is no way to know if the vendor received the check and deposited it from your bank/processor, (unless I'm missing something). I have multiple vendors contacting me saying they never received my payment. My bank statement shows the funds pulled by Quickbooks, but I have no idea if the check will or did make it to the vendor. 

I find it quite the tell that you have to explain to Intuit how Intuit's payment service works. You'd think they'd be embarrassed.

Thank you for your response. I see how helpful it is to pull up the payment to a vendor, how much it was, when it was pulled from my bank account.

In the "view details" section, it says, "Payment complete" and that it has "cleared". My vendor, more than one, says that they never received the check and that it is past due now. Does the "cleared" mean it has gone through the Quickbooks four steps, or that the vendor cashed the check? How do I know how many checks I have that QB's pulled from my bank account and were never received/cashed by the vendor? 

I can see the urgency of this matter, @mwbeke and I want to help you get through this about Online Bill Pay.

Payment processing times can vary, affecting when the receiving bank posts payments. Since your vendors didn't receive email confirmation via QuickBooks Online Bill Pay, I recommend contacting our Support Team for assistance. A representative can securely review your account and trace the payment.

To contact support:

1. Sign in to your QBO file.
2. Go to the Help (?) menu.
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still choose to Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with support.
      

If you need assistance with manually recording bill payments, refer to this article as a helpful guide: Enter bills and record bill payments in QuickBooks Online. It also provides information on how to pay your bills using a credit card, cash, or check.

If you have any follow-up questions about online bill pay, feel free to comment below. I'm happy to help! 

@DebSheenD 

RE: I recommend contacting our Support Team for further assistance.

You are the support team.

RE: A live representative can look into your account securely and they will trace where the payment goes.

You're alive, right?

Thank you for taking the time to respond.

This is a serious issue/flaw with Quick Books Online Bill Pay and I hope that you will be able to pass it on to higher ups in QB's: It appears that the funds are pulled from my account, then deposited into a QuickBooks/Intuit account, the check is sent to the vendor, if the vendor never receives the check, the funds stay in QuickBooks' account, my original check clears even though the funds never reached the vendor. QuickBooks Online Bill Pay needs to consider adding a feature that shows the final check was cashed/deposited by the vendor. Maybe even a link to an image of the endorsed/cashed check. In addition, a report showing undeposited checks would be amazing. It would be nice to catch a lost check instead of getting late notices and penalties. 

I see how valuable viewing the vendor's check status as cashed/deposited on your end, and we're thankful you've shared this idea with us, @mwbeke. 

Since this feature is unavailable in QuickBooks (QB) Bill Pay, I recommend submitting feedback to our product engineers. If they see how useful this feature is in QB Bill Pay, they can add this to our future product updates.

Here's how:

1. Select Settings, then Feedback.
2. Enter your comments or product suggestions. Then select Next to submit feedback.

If you want to learn how payment processing works in QuickBooks Bill Pay, you can read this article: Learn about QuickBooks Bill Pay for QuickBooks Online.

Don't hesitate to return here if you have additional questions about managing your vendor bills. We'll be willing to help. Have a good day.