Problems connecting to union bank

Hello hhjjcc1963!

You'll encounter an error 103 due to an incorrect user ID or password. I'm here to assist you in fixing this banking error.

I suggest you sign in first to your bank's website to make sure you have the correct user ID and password. Once done, go back to the Banking page in QuickBooks Online. Then, follow these steps if this error occurs to a linked bank account:

1. Select the Union Bank account and click Edit (Pencil icon).
2. Click Edit sign-in info. Manually type in the user ID and password for your bank account.
3. Tap Update.

If this is for a new connection, follow the steps in this link to add the account: Connect bank and credit card accounts to QuickBooks Online.

Also, if you're having issues signing in to your bank's website, you'll want to reset your user ID or password by following the bank’s instructions.

I'm also adding these links to know more about what to do with the downloaded bank transactions and how to balance your accounts:

• Categorize and match online bank transactions in QuickBooks Online

• Reconcile an account in QuickBooks Online

Shoot me a reply if you need more help with banking. Take care always!

@hhjjcc1963 

For your reference

https:// quickbooks.intuit.com/learn-support/en-us/other-questions/re-my-union-bank-connection-is-not-working-and-i-ve-spoken-with/01/975699/highlight/false#M87063

Please don't patronize me with that nonsense.

I had been connected to my bank with correct info for many years and then it stopped working.

This happened to many others.

I don't think all of us, all of sudden, forgot our banking info.

Otherwise, we would not be able to carry out banking tasks online outside of QB.

The problem is Int Explorer being used as the default browser by the QB desktop regardless of the default browser settings on the computer. So when Union Bank stopped supporting Int Explorer, 103 error!

I had to change to Chrome to log into my bank previously as IE no longer worked when I was trying to get into my bank online, outside of QB.

I am having the same issue as others on here.  QB staff/experts keep saying it is my bank/credit union BUT it is not! I have taken my computer into the credit union to get help and have spent hours both in person and on the phone with both QB and my credit union.  This is a QB problem.  I need support!

I've checked our records and haven't seen similar issues like yours, Roberta.

I understand you've been experiencing the same issue with connecting to Union Bank. To ensure a thorough investigation and resolution, I suggest contacting our Customer Support Team again. Doing so helps them review your account, investigate the cause, and take appropriate action.

Here's how. 

1. Go to the (?) Help icon.
2. Select Talk to a Human.
3. Enter a short description of your concern.
4. Click on I still need a human.
5. Tap Contact Us to connect with our live support.
6. Choose to Get a callback.

In the meantime, you may consider uploading your transaction manually in QuickBooks. I'll guide you on how to do it:

In the meantime, you may consider uploading your transaction manually in QuickBooks. Here's how:

1. Sign in to your bank's website and export your bank transactions.
2. In your QBO account, go to the Banking menu.
3. From the Update drop-down, select File Upload.
4. Click Browse and select the web-connect file from your bank.
5. Follow the on-screen steps in mapping the data.

Check this guide for more details: Manually upload transactions.

You might find the following articles helpful about adding and matching transactions in QBO: 

• Download, match, and categorize your bank transactions
• Reconcile an account
• What to do if you get a bank error or can't download transactions

Keep me posted if you have any other questions about connecting your bank to QuickBooks. I'll make sure to get back to you as soon as I can. Have a great day!

@Roberta Rael  

You can use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.

https://www.moneythumb.com/?ref=110