We want this resolved as much as you do, FR1476.
There are no open cases after checking our records. The issue can be caused by a corrupted file. Let's run the Verify/Rebuild utility to detect the data damage. Here's how:
- Click File.
- Go to Utilities, then choose Verify Data.
- If QuickBooks detected no problems, there's no further action needed. If you receive a message, "Your data has lost integrity," the file is damaged. Just continue to Rebuild Data to correct the problem.
- When you Rebuild Data, you'll receive a message to back up your company file, just click OK. The utility starts as soon as the backup is finished.
- Click OK when you get the message "Rebuild has completed."
- Run Verify Data again to check for remaining data damage.
Once done, check if you can already see the bank rules list.
If you're no longer able to see them, you'll want to recreate them instead. Then, reach out to our customer care support after. This way, an agent can investigate the issue further.
You can always visit the Community if you have other banking concerns. We're just one post away. Take care!