QBDT 2024 bank feeds not working since upgrade to 2024

I'll provide steps to fix your bank feeds and ensure it will work again, Vicki. I appreciate you sharing your concern in detail. 

There are times when a financial institution may undergo maintenance or experience server issues. To pinpoint the cause of the issue, check your bank's website to ensure everything is functioning on their end.

Additionally, certain errors prevent your financial data from syncing. If you happen to encounter one, I'll help you how to fix it. 

First, make sure to: 

• Back up your company file and match any pending downloaded transactions. 
• Log in to your bank's website outside QuickBooks to check for any pending alerts.
• Ensure you have internet access and the Windows firewall isn't blocking QuickBooks' connection.
• Check if you encounter the error in Bank Feeds Classic Mode. If not, it means that the file from your bank works best in Classic Mode.

To check if there are issues with your bank's servers, download your transactions in a test company file:

1. In your QuickBooks Desktop, hover over the File menu.
2. Select New Company. Choose Express Start or Start Setup.
3. Set up Bank Feeds for the account you have a problem with. Download your transactions.

If you see the error, there could be a problem with your bank. Reach out to your financial institution, then give them a copy of your Bank Feeds logs. 

If you don't see the error, refer to this article to proceed: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop. You won't need to disconnect since you've done it already. 

If you need to access your transactions immediately, you can consider manually uploading them, but this may result in duplicates once your connection is restored.

For additional reference, you can check out these articles as a guide to reconciling your accounts: 

• Learn the reconciliation workflow in QuickBooks. 
• Reconcile an account.  
• Fix issues when you're reconciling. 

By following these steps, you can resolve issues with your bank feeds and ensure your transactions are up to date. If you have further questions, feel free to reach out. I'm here to help.

@Vicki54 

Run the Verify/Rebuild Data utility. Did you encounter any error message?

I upgraded from QB Desktop Pro 2021 to 2024 and since then, none of my downloads work in any of my company files.  I go to a financial institution, create a qbo file.  It is downloaded onto my desktop, I open the QB file it pertains to - go to downloads and choose the qbo file.  I get an error message that states I need to open the file related to the download.  I have. I am in that file and it refuses to recognize it and I am stuck.

I've deleted online access, reinstate it, did all the utility options, etc.  Nothing works.  

Is there a solution or has Intuit disabled qbo file imports to push us to their more expensive and less robust online products?

Hi there, jgbauer. I appreciate you for all you've done on your end to fix the issue. I can help you contact our support team to fix the error in importing your files.

Since you've already completed some troubleshooting steps, I'd suggest contacting our support team to learn more about why you're having issues importing into your QuickBooks Desktop (QBDT).

Here's how:

1. Open your QuickBooks Desktop.
2. Click Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Enter a description of your issue, then select Continue.
5. Log into your Intuit account. Then, select Continue and then Continue with my account.
6. Enter the single-use code sent to your email.
7. select Continue.
8. Select to chat with us or Have us call you.

Furthermore, you can refer to this article to learn what's the new updates in QBDT 2024: What’s new in QBDT 2024.

Don't hesitate to comment if you still have concerns about downloading your files in QBDT. I'm always here to help.