Hello @franklinfencenc,
Since the Community is a public, we're unable to contact you directly for security reasons. Instead, you can schedule a callback from our Phone Team from the Help menu. Let me show you how.
Before we proceed, can you tell me more about your initial post saying you need help with your reconciliation? Have you received an error message? Even so, here's how you can schedule a callback:
- Go to Help.
- Select Contact Us.
- Enter a short description of your concern in the What can we help you with? field.
- Select Search.
- Click Get a callback.
In addition, Here's an article you can read to learn more about our support hours and types: Support hours and types.
Lastly, I've got you this helpful article for ideas in case common issues with reconciliation: Fix issues when you're reconciling accounts in QuickBooks Online.
Stay in touch if you have any other questions.
