Okay, so I think I found where my discrepancy is but no idea how to fix it.
I am trying to reconcile May and I've checked that beginning balance and Statement ending balance are right.
On the May bank statement says I have 5 deposits and 45 payments and I matched the deposits but on my reconcile window says that I have matched 46 payments but that is not right! I have counted them many times and as the bank statement says, there are 45 payments. I have a $3,394.56 difference but I have matched all the transactions and I still can't figure out why Quickbooks says there are 46 payments when I only count 45 payments (checks and other charges) on Quickbooks and bank statement.
Solved! Go to Solution.
So I'm having this exact same issue, but all of the Uncleared Checks and Payments after 2017 (I'm working on Reconciling 2018) don't match up to the "Difference" amount on the Reconcile page. I know for a fact that there is an extra payment of $300.00. I can't sort the list by amounts on the Reconciliation Summary.
Thanks for joining this thread, HHHInc.
I'm here to help you resolve the reconciliation differences.
First, let's sort the transactions by amount. I'll show you how:
Please refer to the screenshot below.
As for your main concern, there are a few reasons why the difference amount won't match up on the Reconcile page. It's possible that there are missing transactions, incorrect opening or ending balance.
To make sure the beginning balance of the reconciliation is correct, please follow the steps below:
This article will provide you more troubleshooting about reconciliation: How to resolve reconciliation differences.
That should do it. Let me know how this turns out. I'm happy to help some more if you have questions in QuickBooks Online. Have a good one.
So the Beginning and Ending Balance are correct. The number of transactions for the month of January 2018 are correct. I've printed out the Bank statement and the January transactions to Reconcile and went through them line by line and everything matches up. Just getting an extra payment amount of $300.00 but I can't seem to be be able to figure out where it came from. Could it be possible that the data is corrupted somehow?
Allow me to step in and help share additional information about where this payment came from.
This might be a duplicate payment. To check this out, you'll need to open this extra payment and check if the date and amount match with your bank statement. If it shows up, check your Bank Register in QuickBooks to see if this is a duplicate transaction. If it is, you'll need to delete the extra payment.
Keep me posted how it goes. I'll be here to help if you have other questions about your reconciliation discrepancy.
Now how would I be able to open this extra payment? I printed out the list of transactions from the Reconcile screen and my Bank Statement and went line by line checking them off. I can't seem to find it, and QBO doesn't make it easy to find said extra payment.
Thanks for sharing a screenshot and keeping us updated, HHHInc.
Let me help you fix the reconciliation difference.
It looks like the difference between your bank statement and QuickBooks Online is a single transaction amount. If so, filter the list to search for a transaction of that amount.
Let me show you how:
The screenshot below shows these steps as well.
Let's still give this a try, and see if the steps above will work. I'd like to make sure that you're able to resolve this concern, so please let me know how it goes by posting a comment below. Best regards.
Thanks for coming back to the Community, HHHInc.
I can share another troubleshooting that will help us determine the reason of the difference amount.
This issue may be caused by a transaction that was manually reconciled in your register. Since we don't currently have an option to review which transaction was manually reconciled, please undo the entire reconciliation. To do this, you must edit each transaction.
Let me show you how:
7. Select Save.
If you have too many transactions to edit and you're connected to an accountant in QuickBooks Online, you can ask them to undo the reconciliation for you.
Once done, please check your register if there is still a reconciled transaction. In most cases, that's the reason for the difference amount. If it's a duplicate transaction, then you can delete it.
Lastly, reconcile your account again.
I'd like to make sure that you're able to resolve your reconciliation, so please let me know how it goes by posting a comment below. Best regards.
Thank you for helping me. I would like to know how to fix a reconciliation discrepancy on a credit card. I have a 4,352 $ reconiliation discrepancy on a credit card and don't know how to deal whit it.
Thank you for helping me, Until today I am trying to fix a reconciliation discrepancy that hapened on a credit card in February and don't know how to proceed. All the answers I could find are for checks but never for credit card reconciliation.
Sending good vibes to you, RBilly.
Let me help you fix your reconciliation discrepancy for credit card account in QuickBooks.
Editing the transactions can cause a discrepancy in your previous reconciliation. If you already reconciled the following month after February, you'll need to undo all the transactions that were reconciled and manually check each transaction for changes made.
If you decide to undo the last reconciliation you can follow the detailed steps provided by my peer above. Also, the assistance of an accountant is a must. Your accountant can provide you expert ways of dealing with this situation.
To know more about reconciliation in QuickBooks Online, check these out:
For account discussion, feel free to reach out to our QuickBooks Online Support. To reach us, please follow these steps:
You stay connected with me if you have more questions about reconciliation in QuickBooks Online. Have a nice day.
I'm having the same issue!!
I have counted the number of payments on the statement 209, I have gone through the quarter and ticked each one off, one by one and quickbooks counts 212 payments.
I'm not sure where the extra three are hiding but I've repeated this 4 times. There is definitely 209 on the statement and going through one by one by one we somehow arrive at 212.
I've started by clearing all ticks and it starts at 0 and at some point 3 hidden transitions arrive on the tally and there is a discrepancy of $1,877.50. I'm really confused! Please help.
Let's figure out why we have these extra transactions when you reconcile the account, Jesseov.
Reconciliation discrepancies are usually caused by the following factors:
I'd recommend reviewing your previous period's reconciliation. This will help us determine whether the opening balance for the current period is correct. You can follow the steps in this link: Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online.
In addition to that, you visit these links about reconciliation in QBO:
Let me know how this goes so we can further assist you.
Hi, I've spend so much time trying to solve this problem i decided to ask for help. I'm reconciling my credit card account and it was working fine all the months prior. I'm working on september 2019 and i now get a message saying "your account isn't ready to reconcile yet" beginning balance is off (see attached) i can't figured out why but i do know the difference is $1255.88 which on my statement is the payment i made. What is wrong?
Thanks for joining us here, test32.
It's possible that there are transactions that are unreconclied, modified or deleted. This can be the reason why the beginning balance is off.
Depending on the reason why the amount is off, we have several troubleshooting steps to recommend. Instructions and additional details are discussed in this Help article: Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online.
Keep us posted if you still need help with your reconciliation. We're always ready to jump in and offer our help again.
Thanks for the screenshot, @test32.
Before you can resume reconciling your account, you'll have to find the discrepancies in the reconciliation. In the red box, Your account isn't ready to reconcile yet, you can press on the blue hyperlink We can help you fix it to see the transactions that are causing the discrepancies.
You can also run a Reconciliation Report to view previous reconciliations to see if everything has balanced out, as well as see what transactions were recorded. Here's how to run the report:
I'd like to provide you with a couple of Community Articles that you may find useful:
If you need further assistance, please don't hesitate and reach back out to me! I'm just a Reply away.
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