Reconciling Bank Error With Original Bill Payment

I'll be glad to walk you through how to match your bank feed transactions with QuickBooks, @Adalius.

You can enter an adjustment to resolve the difference. Here's how:

1. On the Banking page, find an item with an amount that doesn’t match with the transaction you entered.
2. Choose the transaction, and tick Find Match.
3. In the Match Transactions page, select the transaction to match. 
4. Scroll to the bottom of the table and enable Resolve difference on the right.
5. In the Add resolving transactions section, enter the deposit. Then, tap Add new deposit for money received.
6. Click Save when you’re through. See the attached image below.

With the above steps, you're able to record and match your bank feed transactions with QuickBooks. Here's an article for more information about matching transactions: Categorize and match online bank transactions in QuickBooks Online.

In case you need help with bank-related tasks, browse this link to go to the page: Find help with bank feeds and reconciling accounts.

I'll be around if you have other questions or concerns with bank reconciliations. Don't hesitate to reply. Take care and have a nice day ahead.

Doing that still leaves the $50 deposit sitting in the banking feed.

Right now the feed has:
12/27/21 - Check Adj Credit - $50 <Review>
12/15/21 - Paid Check 12599 - $277.84 <Review>

If I do as you say, and I add the deposit to the bottom to resolve it, and hit save,

the top entry for the adjustment is still sitting there in the bank feed as nothing has been done for that entry in the banking feed...

Hi there, @Adalius.

Thanks for getting back to us and following the steps shared by my colleague above. Allow me to chime in and help resolve this for you.

Based on the information you've shared, there are two options that you can do depending on what you prefer. The first one is to exclude the $50 deposit since this is only a correcting deposit, and you resolved the difference on the original payment.

Here's how:

1. In QBO, go to the Banking menu at the left pane to get to the Banking page.
2. Select the $50 deposit on the list, then click Exclude.

For more information about excluding bank transactions in QuickBooks Online (QBO), check out this article: Exclude a bank transaction you downloaded into QuickBooks Online.

The second option is if you want to add the $50 deposit, you can create a bill or check and use the Accounts Payable (AP) account. Here's how:

1. In QBO, click the + New option at the top left.
2. Select Bill or Check under Vendors.
3. In the Category details section, choose AP.
4. Enter the other necessary information in the desired fields.
5. Hit Save and close.

Then, you can match them together on the banking page. Once done, you may now proceed with the reconciliation process. Refer to this article for further guidance: Reconcile an account in QuickBooks Online.

You can also visit our website to see some tips and other resources for future reference: Self-help articles.

Hello there, @Maxipos.

Are you having the same issue with this customer? If so, you can check the answers posted by me and my colleague above. However, if you have a different concern, just let me know in the comments.

Keep us posted if you have more questions about reconciliation and bank transactions in QBO. ’ll jump right back in to make sure you’re taken care of. Take care.

So in case anybody else has this problem, the solutions above got me there but with some minor tweaks.

Sheila stated it will say 'Add new deposit'. It does not. It remains saying 'Add new transaction' regardless of what account is chosen (income, expense, asset, liability, it did not change). The correct selection was to select the asset account for the bank account to apply the $50 difference to.

FritzF's solution of excluding it works *if* you do the step from Sheila correctly with the new information provided. If you put it to a different account then you end up with two accounts not balancing. Thus doing this didn't work for me until I resolved the issue above with which account to apply it to.