Recurring payments not matching recurring invoices

Thank you for contacting us, Yagna.

You can set QuickBooks to automatically match the payment to the customer's invoice. 

QuickBooks makes a match when it recognizes a payment and the corresponding deposit based on a unique ID, the deposit amount, and date. Let me show you how.

1. Go to Banking.
2. Select the Categorized or Reviewed tab.
3. Select Settings ⚙ at the top of the transaction list.
4. Turn the Automatic matching switch On or Off.
   

When you change the automatic matching setting, it takes effect for future transactions.

If QuickBooks isn't able to automatically match, the financial institution you have partnered with may not provide the unique ID for each deposit. You'll have to manually match the bank transactions.

QuickBooks provides several ways on how to take payments from customers. I'm adding these articles in case you're interested.

• Set up a recurring sales receipt in QuickBooks Online. 
• Set up autopay for recurring invoices.

Keep me posted if you have follow-up questions by commenting below. I'm always right here to help match your transactions.

Thank you. This is already on and is working on many transactions, but it is matching none of the transactions we have set up as recurring credit card transactions through Quickbooks. The problem seems to be specific to the recurring credit cards. Is there something in the merchant processing side we need to do to ensure that it knows where to match the transactions?

Welcome back, @Yagna.

Allow me to provide additional information about how automatic matching works for QuickBooks Payments transactions.

As mentioned by my colleague MaryLandT above, QuickBooks won't automatically match if your financial institution doesn't provide a unique ID for each deposit. Please know that QuickBooks will only match transactions when confident that it was right. In cases like this, you'll want to check out transaction details and find a match manually.

In addition, I suggest reaching out to your financial institution to ask more about the unique ID.

Once you're all good at matching your transactions, you can now proceed with reconciling accounts. This is to ensure your transactions match your bank and credit card statements.

Should you need any additional assistance while matching your bank transactions, you can leave a comment below. I'll be sure to get back to you, @Yagna.

I am specifically referring to transactions processed by Quickbook Merchant Services, so I am trying to see if there is someplace on the merchant services side that I can link the recurring transactions in QB Merchant Services to QB Online. The only advantage to paying higher fees and process through QB Merchant services would be for it to match up, if I need to do it manually, then I might as well change to a bank with lower processing rates.

Thanks for getting back to us, @Yagna.

Let me add some insights about recurring transactions. You can only sync payments to match with your recurring QuickBooks transactions. However, you're unable to sync the recurring transactions from the Merchant Center.

That said, you'll want to make sure your setting up the auto match feature as mentioned by my peer @MaryLandT above. This way, your customer payments will auto match with your QuickBooks transactions.

For more information about customer payments, feel free to browse the links below.

• Connect your QuickBooks Payments account to QuickBooks Online.
• Set up Autopay for recurring invoices in QuickBooks Online
• View all help for QuickBooks Payments.

With the above information, you should be able to match up your customer payments automatically. Know that you can always reply to this thread if you have follow-up questions or other customer-related questions. Don't hesitate to reply. Take care and have a great day ahead.