Sales receipts directly from banking feed - Connect to Paypal

Helo CHMM!

I will share information about the methods we use to link PayPal accounts.

It sounds like your friend and the video you saw are using the Sync with PayPal app. That's why the transactions are sent o QuickBooks as sales receipts. In the Connect to PayPal app, the transactions are downloaded on the Banking page and can be matched to your existing transactions in QuickBooks.

Let me know if you have additional questions about linking PayPal to QuickBooks.

I know of both apps my question is why is my colleague able to create sales receipts directly from the bank feeds app using the connect to PayPal app and i dont have that option.  is it because my income is donations and not a merchant account ? 

Hi there, CHMM.

Thank you for coming back for providing additional clarification on the issue. I'll share further information shared above.

As mentioned earlier with my colleague, when you used the Sync with PayPal app, the entries are shoes in QuickBooks Online as Sales receipts. You also have the option to choose to record a sale as a Sales Receipt or a Deposit. If you'll need to record it as a Deposit, choose the account in the category drop-down. If you want to show it as a Sales Receipt, select the product/service associated with the sale in the “Details” view. Each product/service in QuickBooks can be associated with different account categories (Income/Expense account).

Since you don't have the option to choose or create sales receipts, I suggest contacting our QuickBooks Support Team. They have the tools to pull up your account to investigate the cause of the issue. 

Here's how to contact them:

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Type your concern in the Type something field.

4. Click I still need a human.

5. Hit Contact us.

6. You'll be routed into the How can we help? page. Then, select how you want to contact them and fill in the information.

You can open this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

Please refer to this article to see different information about Features and Compatibility and related links about Connect to PayPal app: Connect to PayPal FAQ.

You can always tag my name in the comment section below if you need further assistance or if you have any questions. I'd be happy to guide you through. Have a wonderful day ahead.

I am having the same issue with regard to importing transactions from paypal into quickbooks online. Prior to December 11, 2022, transactions came over as sales receipts. I was able to review the transactions and everything was entered into the register. On December 12th, we updated our status to charity since are a 501(c)(3) status. While we are benefiting from the lower rates, quickbooks onlline now shows every transaction as a deposit and we have to make a number of adjustments to enter the information correctly into the register. Since QuickBooks indicates that this is a PayPal issue and PayPal states that it is a QuickBooks, we are at a loss.

Hopefully, someone else can provide advice so that we can get back on track.

We are having precisely the same issue - starting mid-december our paypal transactions are behaving differently.  At the moment if I use the transaction type "Sales Receipt" the selected account will be credited with the net amount and the fees will go to the selected account - this is correct.

BUT, if I set the transaction type as "Deposit" so I can select a specific income account to be applied, the amount that goes into the register is off by the exact amount of the fees.  For example, imagine I have a $3.00 donation and $0.44 of associated processing fees.

If I use the "sales receipt" flow, I get $3 applied to the correct income account, and 44 cents applied to the correct paypal fees expense account.

BUT, if I use the "Deposit" transaction type, I get only $2.56 applied to the income account, and the 44c still into the fees expense account.

This breaks our workflow because we now EITHER have to go in and manually edit every single transaction, which is totally not scalable, or we have the wrong numbers for all of our income, which is also obviously unacceptable.  Help???

Thanks for getting involved with this thread, tu_ultimate.

I can certainly understand how abilities to create sales receipts from the bank feed screen and have Connect to PayPal not separate fees from income could be useful and have submitted suggestions about both topics as of today.

You can also submit your own feature requests while signed in.

Here's how:

1. Use the Gear icon, then go to Feedback.
2. Enter your suggestion(s) in the Have feedback? window.
3. If necessary, attach a file with your Camera icon.
4. Select Next.
   
   

Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest news about your product by reviewing Intuit's Product Updates webpage.

In regard to any adjusting entries which could assist with manually moving the funds you refer to, I'd recommend working with an accounting professional to identify the best option for your business.

If you're in need of one, there's an awesome tool on our website called Find a ProAdvisor. All ProAdvisors listed there are QuickBooks-certified and able to provide helpful insights for driving your business's success:

1. Go to our Find a ProAdvisor page.
2. Use the City or ZIP search field to specify a location.
3. Select Find a ProAdvisor.
4. Browse through your results and find one that works best for the business. You can click on each ProAdvisor's profile to learn more information about and contact them.
   
   

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

If there's any additional questions, I'm just a post away. Have a wonderful day!

Thanks @ZackE  - but to be clear I'm not requesting any *new* behavior -- this is a regression not a new feature.

I'm requesting that it go back to the previous, non-broken behavior.  Up until about Dec 10-12, accepting a PayPal transaction with type=Deposit would create and book the correct entries in both the paypal register as well as the corresponding income/expense accounts for the service and fees.  After that date, all of our transactions have required manual/individual updates of the amounts.