Several checking transactions have been pending for a week, anyone else having this issue?

Hi there, @userrnwpools. I'm here to share some information about the pending status of your checking transactions in QuickBooks Online (QBO).

In QBO, the Pending status of your checking transactions means that your bank has not yet declared them as cleared. Also, it takes 1-5 banking days for the funds to reach your bank account. In addition to that, there are several factors affecting the funding time. Such as the time of day you enter transactions or your chosen financial institution and how long it takes for them to verify and process electronic transactions.

Once the transaction has cleared your bank account, you now need to match and categorize them in QBO. 

If the status doesn't change after the given time frame, I recommend reaching out to our Payments support team to further check the transactions. They can pull up your account in a secure place and verify the reason why they still show as pending. 

I'll include this helpful resource that you can use as a guide in making sure the balance of your QBO account matches your real-life bank statement: Reconcile an account in QuickBooks Online. 

If you have other concerns about your checking transactions, please don't hesitate to leave a reply below. Have a good one, and stay safe. 

You obviously didn't read my question.  It's been over a week and this is the debits from my QuickBooks checking.

I appreciate you for getting back in the thread, @userrnwpools.

Know that this isn't the experience we'd want you to have, and I'm here to point you in the right direction to get you out of this situation and resolve those pending transactions in your QuickBooks Checking account.

You'll want to contact our Customer Care Team so they can access your account in a secure environment and conduct further investigation to determine the root cause of the issue. I'll input the steps below to get you going:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Ask the community to get help from businesses like yours.
• Start a chat with a support expert.

See this article for more information: Contact Payments or Point of Sale Support.

Additionally, here's an article if you wish to know more about QuickBooks Checking: Learn more about QuickBooks Checking.

@userrnwpools, please don't hesitate to reach out here in the Community space if you need further assistance with your QuickBooks Checking transactions or need help performing specific tasks inside the program. I'll be here to help you. Take care, and have a good one!

Hey I’m having this same issue. Was it ever resolved for you? Currently on hold with quickbooks hoping someone can help me. 

Same Issue.  25 pending transactions, some over 3 weeks old.  over $3,000 in transactions that the vendor never received our money.     Quickbooks has a message on the banking screen showing this message:

Hmm... something isn’t working
While we’re working to fix things on the back end—some account features may be unavailable.

Hi there, @AndyatSixes. I'm here to help and get you to the right support you need to achieve your goal.

Upon checking here, we have an ongoing investigation into this QuickBooks Checking error "Hmm.. something isn't right. We are trying to fix things on our end and some account features may be unavailable."

This means that other users are experiencing the same concern as well. Rest assured, our product engineers are already working on it and doing their best to find a fix. With this, I recommend contacting our Merchant Service Center to get added to the list of affected users. 

While we don't have a specific timeframe as to when this will be fixed, you'll receive an email once there's an update. In the meantime, you'll want to visit this helpful article to learn more about Quickbooks Checking account: Get all the details about QuickBooks Checking and envelopes. 

Please keep me posted below on how it goes. I want to ensure that you're able to get back to running your business as soon as possible. Keep safe always.

I am also having the same issues the users above mentioned.  I chatted with someone on the support team for over an hour and they said they could not help me and wanted to transfer me to a different team members.  How can I contact the right support service and get help with this issue?  

Hello, @pepperthymestudio.

This isn't the kind of service we want you to experience with pending transactions in QuickBooks Checking.

Our product team is currently looking into the issue. Rest assured that they're doing their best to fix it as soon as possible.

With this, it would be best to contact our Merchant Services support again to isolate this matter. 

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's Talk.
5. Choose a way to connect with our representative.  

You can refer to this article: Contact Payments Support. Chat links and phone numbers are listed, as well as their operating hours, for your reference. 

Additionally, If you want to know where you can usually use your QuickBooks Checking, check out this article: Use the QuickBooks debit card to get your cash.

The Community will always be here to help you manage your QuickBooks account. We're just one reply away. Take care always.

Up to 40 pending transactions of which about $3,000 needs to be returned due to transactions cancelled by one of our suppliers.    This is terrible!

is there a way to contact green dot bank regarding this as they are the bank partnered with QuickBooks?

Hello there, @Leameana .

Currently, there is an ongoing investigation into pending transactions with QuickBooks Checking. Rest assured that our Engineering Team is dedicated to working for them to implement a solution that will fix this issue.

Please know that this is a top priority for us. It will continue to be so until resolved.

I encourage you to contact our Phone support team. They can add you to our notification list, and you'll receive an email notification once an update is available. 

Here’s how:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select Assistant tab to get started and get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.

You can then choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

 For future reference, you can read these resources to learn more about Accountant's Copy:

• How to use the Accountant's Copy
• Resolve errors when creating or working on an accountant's copy
• Troubleshoot Accountant File Transfer service issues

Feel free to comment below if you have questions about importing Accountant's copy in QuickBooks Desktop. I'm always here to help. Have a great day.

This canned response is old! I was on hold for over an hour with no answer. No one ever called me back, and the chat was a joke, I was handed over to so many chat agents who claimed their department wasn't the correct department to handle my issue my head was spinning. This has been the worst experience I've ever had with customer service from a company. I don't believe anyone is working on this issue because I've seen this same response from over a year ago. Just sad!

Yep, nothing ever got fixed, still same issue and currently working on going to a different software because they've had long enough 

That was no help at all, still same issues and no communication from QuickBooks even

So.... when is this going to be resolved?  And now I have an $876 fraudulent charge in my quickbooks checking from a place I've never heard of "17 bnb llc" .

It is not the experience we want you to face, userrnwpools. Even though I haven't encountered this issue personally, I understand how you feel, as every cent counts in business. I appreciate you for bringing this to our attention.

The investigation mentioned by my colleagues above is already closed and resolved. When a transaction is in Pending status, it indicates that the bank has not yet cleared it, and it may take 1-5 days for the funds to reach your account. You can get the latest updates on the status by checking with your bank.

Several factors can affect the funding time, such as transaction time, days entered, the authentication methods of your chosen financial institution, and the processing of electronic transactions. You can check out this article for more information: Find out when QuickBooks Payments deposits customer payments.

In your case, it's best to contact our payment support. Our team of experts has the necessary security protocols to access your account details, which is beyond the scope of what can be done here in the Community space. They can also verify the cause of the pending status and review the transactions, including the associated charges you mentioned.

Here's how to reach our support:

1. Open your QuickBooks Online account, and go to the Help menu.
2. Hover to the Search tab. Select Contact Us.
3. Press Customer and Vendor payments, then type in a short description of your concern in the box provided.
4. Click Continue.
5. Pick the Chat or Callback option.
    

For additional reference, here's an article that answers common questions regarding this account. It will provide you with a better understanding of how it works. Refer to this article: QuickBooks Checking FAQ. 
 

I understand how crucial it is to resolve your issue promptly. Rest assured that our expert team consists of highly skilled professionals who are well-equipped to address any payment-related concerns you may have. They have extensive knowledge and expertise in identifying the root cause of the issue, ensuring that it gets sorted out.