There is a back-end issue where my credit card is now showing up as negative after losing sync. How can this be resolved?

This isn't the experience we want you to have, matthewrief . I'm here to make it up to you.

Before anything else, since you've mentioned that the issue is from the back end, I'd like to know the name of your Financial Institution, so we to check if there's an ongoing investigation into this matter.

Those were transmitted to QuickBooks by your financial institution, and QuickBooks doesn't have control over them. Constant security updates, connectivity issues, and data transmission interruptions are possible reasons behind the unusual behaviour of your transactions. 

It could also happen if you manually uploaded these transactions using a CSV file, and the file could be formatted incorrectly.

To get rid of this, we can exclude these transactions and then re-upload it again manually with the correct format mapping of the field before importing it and ensure to review the transactions before uploading to avoid duplicates. Let me guide you through the process.

Here's how to exclude transactions:

1. Go to the Banking page and select a Bank Account.
2. From the For Review tab.
3. Tick the checkbox of the transactions to exclude.
4. Then select Exclude.

You can refer to this article for more details: Exclude a bank transaction you downloaded into QuickBooks Online.

You can upload CSVs in either the following 3-column or 4-column format.

 If you use the Column 3 format, make the payment negative and then for the deposit without a negative sign. If you utilize the 4 Column format, put the payment under Credit and deposit under debit.

To learn more about how to check the correct format in importing your CSV file, you can refer to this article: Format CSV files in Excel to get bank transactions into QuickBooks.

I've also added the following article for future reference:

• Categorize and match online bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online

Let me know in the comment section if you have clarification or additional information. I'll be happy to guide you. Take care.

Really appreciate the quick reply. It's Fidelity. More Specifically the Visa Signature Rewards card is experiencing this issue.

I am having this same issue -- after waiting a few weeks for the download/sync to actually be available, now they are completely backwards. Have you had any resolution?

Angela

Hello there, @arideout.

It's challenging to get this kind of error in the Banking menu. I'll help you how to resolve this in QuickBooks Online.

Have you tried the steps provided by my colleague above? If you haven't yet, we can try to exclude them, as stated above, and manually update the transaction to your account.

Here's how:

1. Go to the Banking menu from the left navigation panel.
2. Select the Banking tab.
3. Choose the bank account you're having problems with under the Bank and Credit Cards section.
4. Click the Update button.

Furthermore, you can contact financial institutions to investigate connection errors.

I'm also adding this article about mapping and uploading bank entries. See the following article:

• Format CSV files in Excel to get bank transactions into QuickBooks.
• Manually upload transactions into QuickBooks Online.

Let me know if you have other concerns with this or with QBO. I'm always here to help. Have a lovely day!

I've alerted Fidelity who will be looking into it.

However, they instructed me to alert the team Intuit.

Is there any way that you could correspond with them to ensure that the sync is functioning as intended?

Hi, matthewrief! 

We currently have an investigation related to this issue. Rest assured we are working to fix this so that your credit card will no longer show as negative and continue syncing your transactions correctly.

For now, we suggest contacting support again to be added to the investigation. This way you can receive status updates through email. Please follow the steps provided to Contact Support:
 

1. Log in to your QuickBooks Online company. Select Help (?).
2. Click either tab to get started: Assistant or Talk to a human.
3. Find or click Contact Us.
4. Start a chat with a support expert.

Available from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays from 6 AM to 3 PM PT.

Thank you for raising your concern here in the Community. You can leave a reply in this post for further questions. God Bless!

Following up on this, as I'm still experieincing this issue.