This is still not working for me.

I tried all of the suggestions.

Same with me.  Level 1 support knows very little.

Why does Intuit assume we do not know what we are doing?

Update: Citi Downloads are now NOT working again for me too.  History: the stopped working, starting working and now stopped again.  I have also loaded the critical updates as of today and still not working.  See attached error message.

This is becoming absurd !   Can anyone post a fix that actually works.  how long this jhas been going on.  Just want a solution that actually works.

This is becoming absurd !   Can anyone post a fix that actually works.  how long this jhas been going on.  Just want a solution that actually works.

This is becoming absurd !   Can anyone post a fix that actually works.  how long this has been going on?   Just want a solution that actually works.

Hello. We recognize all the efforts you've put into resolving the connectivity issue with Citi Card.

I’m here to guide you towards the right resources so we can resolve this issue as quickly as possible.

Since the problem continues, I recommend contacting our QuickBooks Support Team. They are equipped to delve deeper into this issue and can open an investigation ticket.

In the meantime, you can manually import your bank transactions. You can use Web Connect (.QBO) to download them, making them accessible in your Bank Feeds.

You can always get back to the Community space if there's anything else you need to know about handling bank-related tasks. I'm here to help at any time.

Get serious GlinetteC…you are a moderator and should not be making useless canned suggestions. You should also already be aware that we have all contacted the support teams and the problem remains unresolved. We are NOT wanting to manually import transactions, which has the bad side effect importing duplicate transactions. 

Tier-3: Get this fixed!

-Scott

I have been following this thread with interest but had not yet responded.  I just wanted to add my name to the growing list of frustrated users.  My citibank sync last worked on September 7th and has been broken since then. My other feeds work fine. I have tried all the suggestions posted here with no luck.

We hear you, Shane. And we're glad you followed the suggested troubleshooting steps for the bank connectivity issue in this thread.

I'd like to know what specific error you encountered while trying to sync your bank in QuickBooks Desktop (QBDT).

Since the issue persists after following the provided troubleshooting steps, you can contact our QBDT Team to further isolate your banking connection issue.

Once they find that there's an investigation about the connection issue of your bank and QBO,  you'll be added to the affected users list and notified via email if the issue is resolved.

In the meantime, you can use the web connect to upload your bank transactions in QBDT and continue your banking tasks.

You can also read this article to help pair up the same bank transactions and avoid duplicates: Add and match Bank Feed transactions in QuickBooks Desktop.

Leave a reply below if you have additional questions about managing your bank connections in QBDT. We'll be willing to help. Have a good one.

I agree.  Stop all the BS and just fix the issue. 

If you were actually reading our replys, you would see that we have all contacted your support which should be called something else other than "support".  You just put these canned responses and frustrate your users more and more.  What will it take for you to actually hear what we are ALL SAYING?

Update on my efforts:

I received a call back today from Jason in the Intuit Data Services group. This is the group that generally fixes bad data/company files, and the same team that had me upload my company file previously. He informed me that they had throughly reviewed my company file and had determined that everything looks normal and nothing indicated that would be causing this problem. He added that they had also looked at an additional five other user's company files (having the same issue) and came to the same conclusion.

Jason explained that their team does not do troubleshooting of this type. Their team had a discussion that there needed to be a formal "investigation" performed by Tier 3 engineers...and in case you have not immediately guessed it... Yes, it has to start with Tier 1. UGGGG.

I explained to him that going back to Tier I, having to explain the whole problem to someone new, etc... to convince them to contact Tier2... so that Tier 2 could escalate to Tier 3 was going to be a massive waste of my time. He told me that was the only way...but then he offered this: He is going to call me again in about 09:30PDT tomorrow and get on the call with me and the Tier I group. If necessary, we are going to escalate to a supervisor. (like that will help ). 

FYI: I have invested almost 20 full hours trying to solve this issue. I think Intuit should offer some sort of rebate when this is resolved (not just to me, but others as well).

-Scott

Geek Alert: For those interested, We do datacenter and network design consulting. I tried doing a trace to see what is happening when I try to connect to Citibank (via Quickbooks) and noticed no outbound packets heading to Citi, unlike the other banks where I see a ton. I may be totally off base or missed something, but It seems to me that there is an internal bug within the Quicken Software Program itself causing this issue. Maybe a stale cache or something ... who knows... just a guess.

Much is changing in this realm. American Express no longer allows OFX quicken downloads. They have forced us to use an aggregator. More money. I do believe this is the piece meal attempt at Intuit to force us to move to Quickbooks online. 

beyond annoying that there is no warning. 

I too received a phone call last night about the issue. I’ll call back today. But we already know there is no fix. 

I too have not been able to connect to Citi cards since August 30th. This capability is necessary to operate my business.  We will discontinue using the Costco Visa card.  I spent my career in IT - there is NO excuse that this hasn't been fixed (26 days and counting) and isn't a priority for Intuit to correct.  When enough people complain to Citi Cards and stop using their Visa cards perhaps Intuit will find a fix!  I have been using Quick Books for 17 years - first time for an issue unresolved for so long. 

Day 11 since last working.

Please escalate to Tier 3.

Total days not working in September 2024: 20

If anyone is interested, I have a case number assigned for this: 15123367548

Same thing happened here - this is not right.

We are not experiencing Damaged Files....  this is not an issue like that at all.  And the answer you give us to connect using QBDT is not the answer either since it is not direct connect.  Doing the import of a webfile does work - but we are all expecting our direct connect to work.  That is the issue.  Please fix our direct connect into our existing files!!!!!!  

Absurd this issue is being ignored.  

Don't care who is at fault: Quickbooks or Citibank.   I just want it to work.

While I am stuck with Quickbooks ...I have credit card options as all my other cards continue to work just fine.

I am switching all charges including reoccurring to another Bank's card and will simply stop using CitiBank.

Will definitely let Citibank know why.    Oh Well ----Onward. 

Connecting your Citicards account is convenient for seamlessly managing transactions, matt716. Let me direct you to our live experts for further help in restoring this function.

I appreciate the clarification regarding the direct connection to your existing files. Since you're also experiencing issues with Citicards, I recommend contacting our Support Team. Rest assured that we're doing everything we can to prioritize this matter.

Here's how:

1. Go to the Help icon, then select QuickBooks Desktop Help.
2. Press Contact Us.
3. Enter a description of your subscription concern, then click Continue.

Please ensure you check our operating hours for a prompt response in this article: Contact QuickBooks Desktop Support.

Once everything is fine, refer to this guide to match the entries: Add and match Bank Feed transactions in QuickBooks Desktop.

Moreover, this reference will help automate things for your convenience: Create rules to categorize transactions in QuickBooks Desktop.

I'm always ready to address any banking concerns or connection issues. You can add them by leaving a comment below. I'll make sure to provide a quick response.

JamaicaA, 

Please read the entire thread and stop wasting our time.

-Scott

(not fixed yet..)

Major update - Please read:

Hi all,

As mentioned previously I was to get a call from Data Services this morning. They did call on time. The plan was to move this back to Tier 1,2,3. I spoke with Jason (in Florida) who is in Data Services and Kurt (n Tennessee) who is Tier 1 Accountant Care Line. They are both great to work with.

Below is some important information:

• There is now a formal investigation opened with Tier 3. The ticket number is INV-112003. Please use this number when communicating with them.
• They would like for everyone to go into their Quickbooks Desktop application, go to the help menu, select "Send Feedback Online" (4th menu on the help dropdown), select "Bug Report..." .  Please briefly tell them the issue (e.g, OLSU-1011, etc.) and make sure to reference the investigation number INV-112003.
• If you would like to talk with a Tier 1 member who is in the US, they suggest calling the "Accountant Care Line" at [phone number removed].  Be sure the mention the investigation number.. They told me the more people that call, the better
• I have called Citi and told them I was going to temporally stop using their products with Quickbooks until this is resolved. If you call, you can try to reference Citi ticket number TR116188 and see if you can be added.

More info when it becomes available. 

-Scott

Also having the issue. On Citi, it shows QB last accessed on 9/12. The error does look different from when the issue first started in early September.