Unable to Download Bank Feed with Direct Connect - Quickbooks Mac Desktop 2024

Let's fix your bank feed issues so you can start working with QuickBooks, KT9160.

You'll have to make sure the financial institution list is up-to-date for the bank feeds to download. If it's not downloading, follow the steps below:

1. Go to File, then Close Company.
2. Press both the Command button and the number 1 on your keyboard to display the Product Information window.
3. Select the Logging tab, then select Delete FiDir.
4. Close and reopen QuickBooks.
5. Open your company file, then go to Banking, then Online Banking Setup to try and reconnect to your account.

If this doesn’t fix the issue, proceed with these steps:

1. Go to File and select New Company.
2. Create a name for the test file, then Save.
3. Complete the Create New Company wizard, then select Finish.
4. Add the account that was experiencing issues to the Chart of Accounts.
5. Set up Online Banking for that account.
6. Select Download transactions.

If the download fails in the new file, then there's an issue on your bank’s servers. To get more information on how you'll resolve your banking issue, check out this article for more information: Fix Online Banking Issues in QuickBooks Desktop for Mac.

On top of that, QuickBooks tries to match the transactions you download with similar entries in your register. To learn more about this, read this article for details: Add and Match Transactions in QuickBooks Desktop for Mac.

Let me know if there's anything else that you need help with about bank feeds. I'm always right here to help you anytime. 

@KT9160 

Install the trial version of QB Desktop 2022 and 2023 to isolate the problem. Did you encounter the same error message?

I followed your direction to delete the FiDir log but still resulted in the same message. Then i went to delete the FiDir log file again and disconnected all accounts and tried to reconnect it, but i get the same message that all accounts have already been connected.

When i created a new test file and set up the bank account, the banking feed works perfectly and i am able to download all transactions for all accounts.

Like I mentioned above, I have the previous 2021 version as well and the bank feed works fine when i swap back to that version. This is only happening with the 2024 version after the company file conversion.

Hi 4Gal. I didn't try 2022 or 2023, but since i have 2021 and the feed works fine in that version, I don't believe its my bank's fault. There is something wrong with the 2024 file after conversion.

@IntuitBrooks 

Is this another bug in QBD 2024? Looking forward to your valuable insights as always.

Sounds like the same issues as here:

https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-price-went-up-around-19-for-202...

Recapping:

1. Chase has an issue when setting up accounts for the first time where Safari doesn't work. The work around is to set the default system browser to be Google Chrome when setting up the account. Once its set up you can switch back to Safari.

2. There is an issue with the backend servers where sometimes the banks don't get disassociated on the server side (even though you disconnected them in QuickBooks).  Support reps should be able to disconnect the banks on the server side but dunwoody was having no luck getting them to help.  I'm trying to get that done and working with support personnel in hopes that they can help with this. 

Ultimately I'm hoping to get #2 fixed by the team responsible. And #1 has been reported to Chase.

@IntuitBrooks Thank you for the reply and link to the other forum conversation about this. I read through the other post and it seems they are having similar issues but not exactly the same. 

Chase Safari Issue - Im not really experiencing this issue. When i go to reconnect my account and the pop-up window is opened through safari, im able to login and verify but when it takes you to the screen where you select which Bank account to associate with which QB account, it just says all accounts have been set up already and does not give you the option to select anything.

So based on that it seems im experiencing the same back end disassociating issue as Dunwoody. The only thing i can add that might be different is that I still have my 2021 version of all my files and to test out where the issue is, i had reopened the 2021 version and was able to download all the bank feeds, disassociate and reapply account association with no issues. This seems to ONLY be happening to the 2024 version. 

We appreciate you sharing this information with us, @KT9160. 

We understand the inconvenience you're facing regarding the issue of being unable to select a bank account to link with QuickBooks. We've looked into the matter and found that it's related to an ongoing investigation. Please be assured that our engineering team is actively working to resolve this issue, and anticipate providing you with an update soon.

I recommend contacting our QuickBooks Desktop Mac team and requesting to be added to the list of affected users. This will ensure that you receive timely updates on the issue via email. To contact our support team, please follow these steps

1. Go to Help, select QuickBooks Help, and click Contact Us.
2. Give a brief description of your issue, then select Continue.
3. Sign in to your Intuit account, select Continue, and then Continue with my account.
4. We'll send you a one-time code via email. Enter your code and select Continue. If you have multiple accounts, choose the account you want to use and then Continue.
5. Select to chat with us or Have us call you.

You can also contact us outside of the product, and we'll get you up and running again.

Additionally, you can learn about how QuickBooks matches the transactions you download with similar entries in your register, you can refer to this article: Add and Match Transactions in QuickBooks Desktop for Mac.

We'll be here in the Community if you still have further questions about editing uploaded transactions in QBO. We'll do our best to assist. Take care.

Yes, it does sound like the disassociating issue. I'm asking questions to try and be certain that the assumption that it is on the server side is correct. 2021 originally used different methods for online banking though I believe its all since been updated at the financial institution side's request.  I could be wrong.

Will let you know what I find out. In the meantime use QuickBooks->QuickBooks Feedback to contact us. Include a link to this url and include your realm number from the Help->Product Info screen.  That way i can add it to the request on the server side to clear all the bank associations. Though so far I'm not 100% certain that's the issue.

@IntuitBrooks So a little update from my end on this issue. Yesterday I tried to reset-up my bank feed after disconnecting all accounts and doing direct wed download for the past 1-2 weeks and surprisingly it worked. All accounts showed up and I was able to reconnect them and download the bank feed.

Now the morning after, I am back to getting the same message "There were problems with the account(s) at your financial institution." 

This issue is very very frustrating to deal with considering what I just had to pay to get this version of Quickbooks Desktop. I cant believe Intuit still has not fixed this problem.

same issue and I've tried all recommendations and no fix. paid $650 for what?

Hi there, TF007.

We assure you that we don't want this kind of experience you're having while using QuickBooks Desktop Mac. Let me help you by guiding you to our live support team. 

As you've mentioned above that you have tried all the recommendations suggested by my colleagues in getting your bank transactions, I recommend contacting our QBDT Mac live support team. They can discuss and guide you in finding an adequate solution to this matter. 

Here's how:

1. Open your QuickBooks Desktop.
2. Go to Help, then choose QuickBooks Help.
3. Click on Contact Us.
4. Provide a brief description of the problem, then press Continue.
5. Log in to your Intuit account, select Continue, and then Continue with my account.
6. Type in the single-use code sent to you, then select Continue.
7. Choose to chat with us or Have us call you.

Furthermore, you can start reconciling your account if you have gotten your transactions. You can read this article to know more about it: Reconcile account in QuickBooks for Mac.

Let me know if you have additional inquiries regarding your bank transactions in your QBDT Mac. I'll be here to answer them as soon as possible. 

I was charged $640 for 2024 version and have been told that its an annual subscription so I will have to pay that amount again next year....

@Irene R I have contacted QB troubleshooting and your teams multiple times but all I get is the same generic troubleshooting answers. Then when I post on this forum you guys just respond with the same  generic responses. This problem we're experiencing is not exclusive to us and it appears many users are reporting the same issue. Its not a chase issue but a Intuit issue.

I assume to instructions to delete FIDir was to disconnect the bank accounts and start over.  However, even though I deleted the FIDir and was told that the FIDir file did not exist, when I went to Online Banking Setup my bank told me the accounts were already activated and the download failed again.

Thanks for joining the thread and sharing your concern, @kaycvail.

I recognize the hurdle you've through when trying to fix this issue about downloading your bank feeds in QuickBooks Desktop for Mac.

To help us get on the same page, I'd like to ask the specific name of your financial institution.

If your bank is Chase, please know that we've received similar cases or reports about this matter. As provided by my colleagues above, we recommend communicating with our Customer Support Care Team. Rest assured, they'll send out fixes once available.

Here's how to contact them:

1. Open your QuickBooks Desktop.
2. Go to Help, then choose QuickBooks Help.
3. Click on Contact Us.
4. Provide a brief description of the problem, then press Continue.
5. Log in to your Intuit account, select Continue, and then Continue with my account.
6. Type in the single-use code sent to you, then select Continue.
7. Choose to chat with us or Have us call you.

If not, this resource can guide you for more troubleshooting actions: Fix online banking issues in QuickBooks Desktop for Mac.

Once settled and ready to organize your transactions, here's a handy guide you can refer to for more details: Add and match transactions in QuickBooks Desktop for Mac.

It's my priority to ensure that your issue is resolved. Let me know how else I can help you with your bank transactions in QBDT for Mac. I'm here to help.

I have the SAME issue, with QB for Mac 2022 version. It had all been working fine, then randomly a couple of Chase accounts (we have multiple Chase credit card accounts) stopped downloading.  I have been manually downloading.  One of the accounts did not work at all so we disabled Online banking, and now we cannot even MANUALLY import the QBO files because it is not associated with any account, AND WE CANNOT LINK IT TO CHASE because Quickbooks says it is ALREADY linked. 

But it is not!

I do not have time to manually enter all these transactions!  This started in January. I have three months of transactions I can't upload.  

Please immediately provide a fix.

I appreciate the steps you took to get past the issue with your bank transactions, CStrt. I can provide you with updates regarding this ongoing investigation.

As per checking on our list, there's an ongoing investigation and no specific updates yet. Although there are no updates yet, I recommend contacting our QuickBooks Desktop Mac support team for you to be added to the list of affected users and receive updates on the issue via email.

Here's how:
 

1. Open QuickBooks Desktop.
2. Go to Help, then select QuickBooks Help.
3. Click Contact Us.
4. Provide a brief description of the problem, then select Continue.
5. Sign in to your Intuit account, select Continue, and then Continue with my account.
6. Enter the single-use code sent to you, then click Continue.
7. Choose to chat with us or Have us call you.
    

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT.

While waiting, you can manually import your bank transaction into your QuickBooks Desktop.

Additionally, you can run a report to see what's going on in your business.

Comment or reply if you have further concerns about your bank transactions or any QuickBooks-related concerns. I'm always here to help.

Finally fixed it for me! It's been five months. 

how did you get it fixed?

The latest updates contain a fix for an online banking issue.  This issue occurred when you logged into a financial  institution in two different company files using the same One Intuit ID log in credentials (user name and password). These updates are rolling out to all the supported versions one at a time beginning last week.  If this sounds like the issue you hit read on...  (if not let me know and we'll delve deeper).

So the first thing is to run QuickBooks->Check For Updates, if you haven't updated recently.  If no update is available wait a few days and try again. 

Chase not showing up as available means the servers think your Chase account is associated with a QuickBooks account. It sounds like that's not the case in your QuickBooks company file.  Once you have the update you can fix that by choosing Banking->Online Banking Setup... while holding down the option key.  You'll see a "Manage Connections" button.  Click on that.  Then find the Chase account and click on the button to the right of it (looks like three dots) and choose "Unlink Chase Account".  Do this for any other accounts that show as already associated when you try to set them up that aren't showing as associated in the QuickBooks file.  

There was an error with Chase where the initial sign up was failing in the Safari browser.  Chase has fixed that as far as I know but that's one way this error state could have occurred.  I think....  its tough to remember all the specifics. 

I posted this in the other thread... I'm not sure which of these worked, but this is the sequence I did. 

For my fellow Mac users...

I read this comment, and of course these options don't exist on the Mac version. But I did do a Close Company/Log off, and then I did a de-authorization/reauthorization.

That didn't work, but I did stumble upon a Delete FiDir option in the process... a quick Google search took me to this thread:

https://quickbooks.intuit.com/learn-support/en-us/banking/re-unable-to-download-bank-feed-with-direc...

I did this, restarted, and direct connect worked immediately for the first time in 5 months!

I mentioned the other two steps, because I'm not sure if they are necessary or not. 

I am having this exact same problem but only with Chase Bank.  Citibank is working fine.  3 days ago Chase worked and now it goes through the motions, it connects, says it is downloading transactions and then an error message pops up. "There were problems with your account(s) at your financial institution"

I also just downloaded 2024, and Quickbook Tech support helped me set it up, it was working fine for 1 week.  We should at least get a rebate since the software is so expensive and always, always glitchy. 

I downloaded the update that was available and retried my bank feed - still NO transactions being populated.