Unable to link bank account

Hi there, @mtstl.

Thank you for being a valued QuickBooks customer and for letting us know about the issue you've been experiencing with connecting your AMEX account to QBO.

Know that the unexpected error has been raised to our engineering team. Currently, we don't have the exact time frame of when this will be resolved.

Rest assured, once updates are available you'll receive an email about it. You may also consider contacting the support team again for updates about the investigation.
 

While the team is working towards a resolution, please know that the following can be used as a workaround to the issue you're currently experiencing.

1. Create transactions manually via + new
   or
2.  Upload via CSV - Manually upload transactions into QuickBooks Online.

Below are articles you can read that might be useful to you in the future: 

• Set up bank rules to categorize online banking transactions in QuickBooks Online.
• Categorize and match online bank transactions in QuickBooks Online.

If you have additional questions about banking errors, never hesitate to route back yourself here. I'll be happy to lend a hand. Keep safe and have a good one!

OK so Intuit knows that the product is not functioning as advertised. As the banking services are non-functional, or arguably at least degraded, then to whom do we request a reduction and refund for a portion of our subscription fees?

We're paying our bill each month, and Intuit isn't delivering what it promises to.

I appreciate you for getting back to us, mtsl.

When it comes to a refund, I'd suggest reaching out to our Phone Support team. They're the best support that can discuss with you if and how you can avail of a refund.

Here's how to contact us:

1. Click the ? Help icon.
2. Under the Assistant tab, enter Talk to a human.
3. Select No.
4. You can choose how you'll want to contact us.

Feel free to pin these articles as your references in categorizing transactions:

• Set up bank rules to categorize online banking transactions in QuickBooks Online
• Categorize and match online bank transactions in QuickBooks Online

We appreciate your patience while we're working to resolve this issue the soonest.

I have not been able to link my account for 3 months and blocked payment as it is wrong for Intuit to expect payment for a product that no longer functions. I have used QB for over 20 years and this is the first time I have had this problem. QB keeps telling me '3 more weeks' but nothing has changed. Just hear to support your claim.

C

This isn't the experience we want you to have, @cmacg63. I'm here to ensure that this will be addressed.

I can see how much you would want this issue to get fixed as soon as possible. Knowing that you've already contacted our support team about being unable to link your bank account in QuickBooks Online, the best action we can take is to wait for the email update since you've already been added to the priority list about this concern. 

If you want to ask for further information or updates about this concern, you can contact our support team again.

Here's how to contact us:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either of these tabs:

• Assistant tab and select Talk to a human.
• Search tab and click on Contact us to connect with a support expert.

Please know that for Plus, Essentials, and Simple Start subscribers, support will be available M-F from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. For Advanced subscribers, you may contact support any time and any day.

Additionally, I'd like to ask what bank you're trying to link. This way, I can check here on my end if there is a reported issue about it. 

You can also check this article to learn more about how to put your transactions in their correct accounts: Categorize online bank transactions in QuickBooks Online.

Please let us know in the comments if you need further assistance when connecting your bank accounts in QBO. The Community space is always available to assist you anytime.

I bank with Ameris Bank. I am a bit screwed as I am now 3 months behind in recording and qualifying transactions, tracking my car, etc. I have had no response other than via live chat where the response is always 'we are working on this issue and it should be rectified with in 3 weeks' However, it still isn't working and I would like to be refunded my payments for December, January and February and stop being billed until this is resolved. THe work around is not what I am paying for and I was given no expectation that this would happen, only QB acknowledging there was a problem by saying it would be fixed in 3 weeks. Please advise.

Thanks!

C

I understand the impact this is having on you, cmacg63. 

As per checking, there is an open investigation relating to America's Bank connecting to QBO. Regarding the refund for three consecutive months, it's best contacting our customer care team to have your account reviewed. 

Since QuickBooks Community is a public forum, we aren't able to gather sensitive information of your company details.

Here's how to contact support:

1. Go to the Help icon and choose the Search tab.
2. Select Contact Us.
3. Describe your concern and click Continue.
4. Choose between Chat with us and Have us call you.

In addition, if you want to know more about how to reconcile your accounts so they always match your bank and credit card statements, I've included this article as your guide: Reconcile an account in QuickBooks Online.

I assure you that your feedback has been noted, and we're taking immediate steps to address it.