We can’t get transactions from Capital One - Credit Cards

I recognize the significance of keeping your bank transactions up to date in QuickBooks Online, Bennys. Let's work together to resolve this and get you back to focusing on your business, @dannyred27.

First, I recommend manually updating your bank to refresh its connection with QuickBooks Online.

Here's how:

1. Go to the Banking menu
2. Select the Banking tab.
3. Click the Update button.

For more details about this process, please visit this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

It's also a good idea to check for issues brought on by a full cache when browsing anonymously because doing so prevents the cache from recording your browsing data. You may also try to use other browsers.

• Chrome: Press Ctrl + Shift + N
• Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
• Safari: Press Command + Shift + N

If the steps above will not work, you can use supported browsers as an alternative.

For future reference, you can read this article about categorizing transactions in QuickBooks Online: Categorize online bank transactions in QuickBooks Online.

Let me know if you have questions about managing bank transactions in QuickBooks Online. I'm always here to help. Have a great day.

The transactions did update themselves. However, a new issue came up - all the bank and credit card registers no longer show their running balances - I have not entered anything since I discovered this for fear of screwing up something behind the scenes. There was also something strange - I found some transactions from a different date sequence mixed in with the regular transactions for the period

The transactions were eventually entered; however, the running balances of all the registers(bank and credit cards) disappeared. = There may be some transactions out of sequence as well - I need to recheck - this is very frustrating

Thank you, @ErwinQ. Your solution solved my issue. I had to select all transactions in one bank register and sort them by date. That fixed the problem in all the active registers. I have been using QB online for more than a decade and never experienced something like this before. Thanks again. By the way - the 'running balance was checked off already - so it was just a matter of the sort - and I have no idea how that happened - except possibly - the problem encountered with bank transaction imports affected the registers (again - something I have not experienced before ) - have an excellent rest of the weekend. 

@Ethel_A - Thanks for your solution. While it did not address my problem, I appreciate you taking the time to offer one. Regards

Thank you for the update and the quick response, dannyred27.
 
You're always welcome. The QuickBooks Community will always be around to lend you a hand any time you need guidance. I'll be around if you need further assistance with any QuickBooks-related tasks.
 
I hope you have a pleasant day ahead. Keep safe.