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jason@leadprospe
Level 2

Wells fargo cannot connect to quickbooks

cannot download transactions from wells fargo using quickbooks connection tool. just says error for few days now.
4 Comments 4
DebSheenD
QuickBooks Team

Wells fargo cannot connect to quickbooks

Hello, jason@leadprospe.

Thank you for sharing your concern here in the Community. May I know the error message that you've encountered? This way, we can provide you the right resolution to your concern.

There are some reasons why your Banking page won't download transactions if:

  • Interruption between Wells Fargo's website and Quickbooks Online.
  • Wells Fargo is having issues.
  • There are updates that need your confirmation.

I recommend contacting Wells Fargo bank to verify this error. After that, you can manually update your online banking.

  1. On the Banking page, click the Update button.
  2. Go to the Banking tab.
  3.  Select Update.


If you are getting the same error, you can check this article: What to do if you get a bank error or can't download transactions in QuickBooks Online 

I'd be more grateful if you can also add a screenshot or the error code for additional information. Thank you and have a nice day!

 

jason@leadprospe
Level 2

Wells fargo cannot connect to quickbooks

It says the the wells fargo service is unavailable. 

 

I have spoken via chat on here to other reps that are saying no new customers that have wells fargo accounts can connect right now. Is this true?

Maybelle_S
QuickBooks Team

Wells fargo cannot connect to quickbooks

Let's work together and get this resolved, jason@leadprospe.

 

I've checked our records here and there's no open investigation about Wells Fargo unable to connect QuickBooks.

 

To fix this, we can try accessing your account using a private browser to check if it'll work. You can use these keyboard shortcuts:

  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Safari: press Command + Shift + N

If this fixes the issue, we can go back to your regular browser and clear the cache to prevent unexpected behavior in the product. As an alternative, you can also use other supported browsers.

 

However, if the issue persists, I'd recommend contacting our Customer Support Team. They can guide and provide options on how to handle the specific situation you have.

 

In the meantime, we can manually upload your bank transactions to your QuickBooks account. You can go to your bank's website and follow the instructions on how to download them. I've listed our supported file formats below:

  • Comma-Separated Values (CSV)
  • QuickBooks Online (QBO)
  • Quicken (QFX)

To upload the file, here's how:

  1. Go to the Banking menu.
  2. From the Banking tab, click the Upload transactions button.
  3. Click Browse, then choose the file you downloaded from your bank.
  4. Select the account you want to upload the transactions into from the QuickBooks account drop-down arrow, then select Next
  5. Follow the on-screen instructions, then click Next.
  6. When you’re ready, click Let's go.

Once done, you can go back to the Banking menu to match and categorize your bank transactions. 

 

Please do let me know if you have any questions or need anything. I’m more than happy to help.

jason@leadprospe
Level 2

Wells fargo cannot connect to quickbooks

Your suggestion fixed my issue. Google chrome wasnt happy with the process, but safari was.

 

Thank you

 

-Jason

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