Why am I not receiving interest in my Quickbooks Cash account?

Let's check why your QuickBooks Cash account isn't getting interest, ericcloughdvm.

Interest is paid into your QuickBooks Cash account. The cycle starts on the day your account was approved. 

If your account was approved at the end of the month on the 29th, 30th, or 31st, your statement cycle starts on the 1st of each following month.

It’s calculated at the end of your statement cycle using the average daily balance over the previous 30 days. We calculate interest separately for each of your envelopes and your QuickBooks Cash account. 

The interest rate is variable and may change at any time. To find the current rate for your balances:

1. Go to the Cashflow menu.
2. Select Manage account.
3. If you're on a web browser, look for the Your benefits section. 
4. Or select View info if you're on mobile.

The only time that you won't earn any interest is when the account is close before the end of the statement cycle.

Since I'm unable to pull up your account to check the status of the account, I recommend contacting our Merchant Service Team. They can verify why your QuickBooks Cash account isn't earning interest.

I'm adding these links for additional information:

• Use your QuickBooks Cash account
• Learn more about QuickBooks Cash accounts and the Cash Flow menu. 
  
  

Stay in touch with me if there's anything else I can help you with your QuickBooks Cash account. I'll be right here to provide the information that you need.

I am using a web browser and not seeing the options you stated.  

The options on Cash> do not include Manage Account

I do not see a Your Benefits option anywhere.  

This isn't the impression I want to leave you with, ericcloughdvm. 

At the moment, only the primary or company admin of the QBO account has access rights to this cash flow planning feature. You may consider working with your client for any information needed concerning cash flow. Since you're unable to see, you'll need to update the access right. I recommend the following article for additional information on this process: Add and manage users in QuickBooks Online.

Here are some helpful resources that you can check out about the said feature:

• Get started with the Cash Flow menu
• Learn more about QuickBooks Cash accounts and the Cash Flow menu.
• Use your QuickBooks Cash account.

Feel free to leave your comments below if you have other questions or concerns. The Community and I are always here to help.

Thank you for trying to help.  After about 2.5 hours of calls to your support team over two days and speaking with at least 8 people, I was at least able to confirm my QB Cash account was accruing interest.  However, the agent still couldn't tell me why I wasn't seeing the interest payments in my QB Cash register.  She said she'd have to have someone contact me in 48 hours.  

I finally was able to at least find documentation of the payments as follows:

Cash Flow > QuickBooks Cash > View Account 

From there, a window on the right hand of the screen pops up, with a register, showing Interest Paid, the amount highlighted green.  On this same window, at the top, there is an option in green to Manage Account.  Pressing this, will open a new screen.  Scroll down to the third box, Your Benefits, and there will be shown the APY, mine listed as 1%.  On this same page, for those interested (as I am), in the second box Quickbooks Cash account, the last item at the bottom is an option to Close Account.

Despite finding my interest payments and the total balance including the interest in this roundabout way, the total still does not jive with the total listed on my dashboard, nor do the interest payments show up when I click on Quickbooks Cash from the Dashboard. 

Intuit could save everyone a lot of headaches and reduce their call volume (which seems to be a priority for them), by just fixing this bug.  Furthermore, if Intuit is going to introduce a new product like Quickbooks Cash, they should have mandatory training for their inept "support" team in order to avoid having it's customers from being shuffled around from one clueless staff member to the next.  

I transferred some cash into the Quickbooks checking.  It’s supposed to be earning 5%.   It’s been in there for 45 days.  No interest paid out.  Why?  

Thank you for joining this thread, Jeff.

I can see that the service you've received is not up to our standards. Thank you for bringing this issue to our attention. I'd like to provide you with more details about how QuickBooks Cash interest works.

All account holders can earn interest on each Envelope without any minimum balance or deposit requirements. Envelopes automatically earn interest based on the terms without any further action from you.

For interest to be credited to your Envelopes, your account must be in good standing. If not, you will not receive the interest accrued since your previous Statement Cycle. Interest rates are calculated at the end of your statement cycle using the average daily balance over the previous 30 days. Interest for each cycle is credited to each open Envelope within two days of the cycle end.

As you have not received it yet, I recommend contacting Green Dot Bank to identify the cause of the issue. You can also directly reach out to our Customer Care Team and request a transfer to Green Dot Bank. This way, they can check and review your account in a secure environment and provide you with detailed information about the unexpected behavior you are experiencing.

Here's how:

1. Go to Help.
2. Select Search.
3. Click the Contact Us button and enter your concern.
4. Press Continue. 

Furthermore, you can click here to read the QuickBooks Checking deposit agreement.

Additionally, you can visit this article to review the money coming in and going out of your business and bank account: Track your cash flow in QuickBooks Online. This will help you monitor your business's financial stability.

If you need further assistance with any QuickBooks-related concerns, feel free to ask by leaving a comment below. We'll be right here, willing to help you.