I acknowledge your sentiments, ktags. Let's work through this together so you can get your bank transactions matched up quickly.

Let's check where the deposit is being sent as it could be configured to go to the QuickBooks payment bank. If the deposit's destination isn't properly set up in QuickBooks, the funds will default to being transferred to the UF account. 

Once verified that the QuickBooks Payment is designated as the account for receiving deposits., you can switch it to the Undeposited Funds account to ensure it will appear on your bank feeds allowing you to match them seamlessly.

In addition, please check out these resources that cover managing your bank transactions:

• Categorize online bank transactions in QuickBooks Online
• Learn the reconcile workflow in QuickBooks.

If you require further assistance with bank issues or other QuickBooks tasks, reply to this thread. I'm here to support you at any time.

I use Bank of America.  My bank is linked, and the transactions have no problem showing up in QB.

I get a notification when an ACH payment is made via the invoice payment link.

The payment is then attached to the invoice, and the invoice shows as paid.

When the payment is deposited, it shows up in my BOA account transactions.

However, I am unable to match it to anything.  As I mentioned, the invoice shows paid.  When I click on the payment, it shows it's paid from the "Quick Books Payment Bank". 

When I select "find match" under the Bank transactions, neither the original invoice nor the payment show up as options to match.  I can only categorize it or transfer it.

Furthermore, I am unable to edit the payment because it is done by quickbooks and there is no option to change the payment method marked "quickbooks payment bank" nor edit the deposit to "undeposited funds".

I am attaching a screenshot showing how Quick Books (not I) logged the payment.

Hello, @ktags. Thanks for sharing the details of the issue you're facing with matching your ACH payments in QuickBooks. Let’s work through this together to find a solution.

When you use QuickBooks Payments, the system will automatically generate the payment and bank deposit for you. You don't need to modify what the system has created.

You can simply match the downloaded payment or transaction to the existing payment created by the system. If it can't be automatically detected, you can use the Find Match feature.

Certain factors may prevent you from matching transactions, such as:

• Mismatched amounts or dates.
• Transactions older than 6 months.
• The bank account on the payment isn't the same as the bank where the match is located.
• Reconciled payments.
• Transactions already matched to another entry.
• When dealing with foreign currencies, the system will look for transactions falling within a 10% range of the bank transaction dollar amount.
• Multiple currencies with significant exchange rate shifts result in very different amounts.

However, you can still find a match by selecting the Find other matches option.

For more detailed information, visit this article: Match online bank transactions in QuickBooks Online.

To make sure your accounts consistently align with your bank and credit card statements, you can reconcile them.

Feel free to reach out anytime if you need more assistance. I'm here to help. Take care!

But that is what I am saying.  When I try to "find match" the payment does not show as a match option.

I'm not sure how many more ways I can say that.

Allow me to chime in and provide clarifications, Ktags.

When using QuickBooks Payments, the system automatically creates bank deposits and payments. Therefore, your downloaded transactions or payments should match the system-created deposit.

Know that various factors may affect why your deposit doesn't show up. Such as of the following reasons listed below:

• Amounts or dates if your transactions don't match.
• The bank used on the payment isn't the same as the bank where the match is located.
• Your payment has been reconciled.
• Your transaction is older than six months.
• The deposit has been matched to another transaction.
• Multiple currencies are involved, or the exchange rate shift causes an amount difference.

Furthermore, if guaranteed that these aspects don't apply at your end and can't find a match for your transactions. Let's perform a browser troubleshooting by utilizing other supported browsers to confirm if this is a browser-specific problem. Begin by logging in to your QBO account using a private or incognito browser.

You can use these keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N

From there, try matching your bank transactions again. If you can see a match deposit, return to your default browser.

Additionally, it is recommended to regularly review and reconcile your accounts to ensure that your records are accurate and error-free.

Let me know if you encounter further difficulties matching your transactions in QBO, Ktags. The Community will be here to help you 24/7.

I really do understand all that.  But what I am apparently failing to get across is that there is no option to match the bank transaction with the payment.

It doesn't matter what date range is entered.  The amounts are the same.  The dates are even the same. But there is no option to match the quickbooks payment with the bank transaction.

Also. I regularly review transactions and get them reconciled.

This is a payment that was deposited 9/27/24.  That is less than a week old.

And I've used QBO ach payments for years.  This is a new issue.

I appreciate the information you've added, ktags. I can see how challenging it is to be unable to match your data accordingly in QuickBooks.

I'm here to route you to our support team. This way, they can further investigate this matter and help you get back on track.

To connect with them, kindly refer to these steps:

1. Log in to your QuickBooks Online (QBO) account.
2. Go to (?) Help. Then, from the Assistant tab, enter your query in the designated field.
3. Press the Enter button on your keyboard.
4. Choose the Contact Us option and re-enter your concern on the field provided to connect with appropriate support.

Please be guided by our team's supporting hours depending on your subscription:

• QBO Simple Start, Essentials, and Plus - Available from 6 AM to 6 PM PT during weekdays and 6 AM to 3 PM PT on Saturdays.
• QBO Advanced plan - Support is available 24/7.

You may also set up bank rules to automatically classify your transactions in the system depending on the saved preference: Set up bank rules to categorize online banking transactions in QuickBooks Online.

Helping you with your concerns is our utmost priority here in the Community. Hit the Reply button if you have follow-up questions about matching your data or need assistance handling your entries and reports in QBO. We're always here for you.

I've been fighting this as well.

Here's my situation, the easiest possible match:

• Two bank checking accounts at the same bank
• Transfer from one to the other
• Each transaction is on the exact same date for the exact same amount
• Each transaction has the EXACT same Memo line
  • WEB TRANSFER (3287078) FROM x1129 TO x1520
  • The number in parenthesis is a unique number for every transaction and is identical in both transactions in QBO
• Sometimes, it finds the match; sometimes, it doesn't.  There is literally no difference between the two transactions that it handles differently.

I've attached an image showing 1 transaction that's paired and the rest that have a rule applied (yes, it does the same when the rule isn't active).

This is probably the most ridiculous, frustrating and undata related issue I face and we do big data.

Side note:  Everyone reading this, make sure you actually do the survey it pops up and asks you to do

We are having the same problem.  We use BofA also. Quickbooks made an update that broke it. 

We have been using quickbooks for 10years.  We don't need "instructions" either.

This is not an isolated issue.  Take responsibility for breaking something.

Did you see the reply and other comment?

anyone get to the bottom of this? suddenly my bank transactions that normally auto-match are not and I have to manually match them. real bummer. out of nowhere

Nope and they've stopped responding to this thread.  They just give the workaround of doing it manually.

Hey Ivan,

Do you actually work for QuickBooks? why would we have to go to some other contact to report this issue. There is clearly something broken. I cant even search for transactions that I have entered today. They are in the register, but QB cant find them. I had a transfer that said paired to another transaction. when I added one side of it, the other now has no matches. Why in the hell cant you send this thread of all these people describing their issue to QB yourself. What is the point of this website if all you can do is send the same copy & pasted responses and then tell use to go somewhere else for actual support. At this point I'm wondering if this isn't all just AI designed to waste peoples time. what a joke

I can only imagine the amount of time and effort you've invested in resolving this issue, and I want you to know that this isn't the kind of experience we want you to have. I appreciate you for bringing this issue to our attention and for the steps you have already taken.

The QuickBooks Community page is here to provide support and solutions for common user issues. While we strive to address concerns directly within the Community, certain issues may require specialized technical assistance from our customer support team. To ensure your account's security when sensitive information is involved, we recommend contacting them through a secure channel.

As the issue continues, we encourage you to contact our customer care team, equipped with the expertise and tools needed to assist you. If they identify a widespread issue, they will conduct a thorough investigation and keep you updated via email.

Here’s how you can contact our customer care team:

1. Go to the Help menu.
2. Select the Search option.
3. Click on the Contact Us button to provide details of your concern.
4. Proceed by clicking Continue.

In the meantime, refer to this guide for manually matching online bank transactions in QuickBooks Online.

Additionally, here are some QuickBooks resources that might help manage your bank transactions and overall financial management:

• Reconcile an account in QuickBooks Online
• Run reports in QuickBooks Online

Your trust in us is valued, and we are fully committed to rectifying this issue promptly. If you need additional guidance, particularly with managing your bank transactions, or have any related questions, please feel free to reach out below. We will work diligently to ensure the accuracy and security of your data. 

I check my settings on all my accounts and they are all set to "ON". It was working one day and they next it stopped. 

I check my settings on all my accounts and they are all set to "ON" or there is no option for me to do automatic matching. The for review is where the automatic matching has always worked, for over 2 years now but all of a sudden the option to have automatic matching is gone. It was working yesterday and today it stopped. I had an update and now its not there.