Why doesn't mark bills as paid show up all of the time?

I'm here to fix and retrieve those functions and keep them showing up on the banking feeds, RichardL9.

One of the reasons why some functions are disappearing is when there's damage to the company file. You need to repair it by running the verify and rebuild data utility.

Let me show you how:

1. Go to the File menu, then hover over Utilities and select Rebuild Data.
2. On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
3. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
4. When the tool finishes, select OK.
5. Go to the File menu. Then hover over Utilities and select Verify Data.
6. Let the tool check your file for data issues.
7. If there is no damage to the file, restart QuickBooks.
8. If the issue persists, select Rebuild Now.
   
   

Also, make sure to download the latest update of QuickBooks Desktop 2019 so the program always has the latest features and fixes.

Before performing those steps above, always backup your company file so you can go back where you left off.

Let me know if there's anything else I can help you with today by commenting below. I'm always glad to provide the information you need.

I followed that steps and found no errors in the file. Unfortunately the rebuild did not work to solve my issue. When I went back to add from the bank feeds, the "select bills to mark as paid" option was not there.

I appreciate your taking the time to follow the steps, RichardL9.

I'd like to share an idea about the option available in the bank feeds.

You'll need to make sure that the downloaded transactions have the same amount from your bill and it's under Payment. This way, the Select Bills to Mark as Paid option will show on the bank feeds. 

If the bill and the bank transaction have the same amount, I'd suggest reaching out to our QuickBooks Desktop team. They'll be able to check your account in a secure environment to identify the root cause of it.

Support hours are from Monday to Friday from 6 AM to 6 PM PT.

Please check out these resource for more insights:

• Add and match Bank Feed transactions in QuickBooks Desktop.

• Reconcile an account in QuickBooks Desktop.

Let us know if you have further questions about your bank feeds. I'll be around to help you.

Thank you for your help, I'll contact quickbooks support.

I was searching more online to see if anyone else has this experience, and found on a third party website with quickbooks tips that the "mark bills as paid" feature in the bank feeds only shows up for banks not credit card downloads. Is this correct? If so, that explains what's going on for me. It would be great if quickbooks gave the option to mark bills as paid by credit cards too, especially since over the last year we've been paying more bills paperless. Thanks!

Thanks for getting back to us, @RichardL9.

I appreciate you for searching for more details about the marked bill as paid in QuickBooks. Allow me to chime in and share additional info.

Yes, you're right. The mark bill as paid only shows up for bank transactions. I can see how it would be useful to have the ability to mark the bill as paid for the credit card downloaded transactions, I'd suggest sending feedback straight to our product developers/engineers to be considered in the future. They are constantly finding ways to improve our product and service to make QuickBooks work the way your business needs. 

To send product feedback in QBDT:

1. Open your QBDT, then go to the Help menu.
2. Tap on Send Feedback Online, then Product Suggestion.
3. Choose a feedback type and product area on the QuickBooks Feedback window.
4. Enter your suggestion or feedback, name, and email address (optional), then click on the Send Feedback button.

I also encourage you to visit our Firm of the Future site to be updated with our latest news including product enhancements: Firm of the Future.

Also, QuickBooks Desktop (QBDT) allows integration with several third-party apps and software. You can search for the app from the App Center or you can also go directly to this link: QBDT Apps.

1. In your QuickBooks Desktop, go to the Help menu and select App Center: Find More Business Solutions.
2. In the Apps for QuickBooks Desktop Marketplace window, search for Stripe from the field.
3. Then, select the app from the list.

Additionally, here's an article you can read to learn more about matching transactions and reconciling your credit card: 

• Add and match Bank Feed transactions in QuickBooks Desktop.
• Reconcile an account
• Fix issues when you're reconciling

Please let me know if you have any other questions or concerns by leaving a comment below. I'll be more than happy to help. Have a wonderful day!

Thank you. I have submitted it as a feature request.

I am having this same issue more than a year later.  It's a silly assumption that a bill can be paid only from a bank account and not with a credit card.  It would be very good if QBDT fixed this issue.  I'll submit a feature request but that has not produced any result so far.

Wow.  I entered my response.  Then this page required me to log in.  Then select a screen name.  Then enter my security code.  Then brought me back here where my response is no where to be seen.  So I'm starting over.  Not a good customer experience so far.

Meanwhile...

I am having the same issue as the prior user.  It's a silly assumption that bills can only be paid with a bank account and not with a credit card.  I'll enter a feature request but given that has not worked in the past I'm not hopeful.