Why is it so hard to fix issues and work with quickbooks/green dot bank?

this is what I'm dealing with.  Over and over again they refuse to send me to a supervisor.  In the past, when I had an issue with my debit card with quickbooks cash account, they would give me a link to chat with somebody for that issue.  Now, they give me a number to call and refuse to get a supervisor. 

We want this fixed as much as you do, Arg1. Let me route you to the right support. 

I know you've been wanting to talk to a supervisor. As a customer myself, we want to get our issues resolved. However, in your case, you'll have to reach out to Green Dot support instead. They handle issues like this. There's a number on the back of your card.

In the meantime, I'll add this link with a list of articles that will help you if you have QuickBooks technical issues: QuickBooks Support.

We're available if you have other banking concerns. Feel free to visit us any time. Keep safe!

HOW DO YOU TALK TO GREEN DOT SUPPORT?!?!

Hi there, @Dillmoreportraits. 

I understand your desire to seek help from someone. But before I hand you over, I'd be delighted to assist you. Please know you can share your issue on the Community page at any time. Rest assured that we, community agents can help you.

On the other hand, we’re unable to give you a contact number directly since Community is a public space. Don’t worry, I'm here to ensure you're able to speak with one of the Green Dot representatives.

Navigate to the Conflicting Demands/Disputes section under the Additional Terms & Conditions by clicking this link. You can press Ctrl + F and enter the key words to easily scan through the QuickBooks checking deposit account agreement. From there, you’ll find the contact number of the Green Dot Bank support.

If you need additional resources, check out our help page for more topics with articles: Find help with your bank accounts.

Please know that you're always welcome to swing by if you have other questions or concerns with QuickBooks checking. It’ll be my pleasure to assist you. Keep safe.

This doesn’t answer my question??? Why is that so hard? I have a fraudulent charge in my checking account and nobody is available to help me!?!? I have been trying for two weeks now to get this charge overturned!?!? God forbid someone’s account having really been drained! They would be out of business with your service! And now I’m stuck! I can’t close the account until I get this resolved! I have called every number given to me! I have chatted, emailed, been transferred to several different departments and thrown around relentlessly. This is a SIMPLE bank issue that happens to people all the time! You should have clearer instructions and ways for your customers to resolve these issues or you shouldn’t offer the service! 

They told me they were transferring me and ended chat! And not just on one occasion! I thought the first time it was a mistake. Then it happened again! Woefully unprepared to deal with these SIMPLE issues!

Also! This doesn't get me to Green Dot customer service! I went through their whole contract and the number I got was not the correct number!!! 

AND REALLY!!! TO TALK TO MY BANK WHERE ALL OF MY BUSINESS CAPITAL I HAVE TO READ MY SERVICE AGREEMENT???? REALLY????

It isn't the kind of experience I'd like you to have, @Jdill2022. 

I know this hasn't been easy for you. Don't worry. I'm here to make sure you get pointed in the right direction. 

I recommend reaching out to Green Dot support. They can help you check the charges to your account. Support hours are open every day from 5:00 am - 9:00 pm PST. 

You can check some of our resources for managing your bank accounts. 

Let me know if you need further assistance with banking. I'm always around to provide answers and clarifications to your questions. Have a great day ahead! 

That’s a very nice and professional response. However, I have called that number several times DURING business hours and the phone line says they are closed. I also tried chatting directly with green dot on their website and they told me I had to sign in to talk to a live person, but you can’t sign in with a QuickBooks debit card; it says it’s an invalid account. So what’s my next options I’m out $540 and I’m getting increasingly frustrated that a simple fraud complaint takes so long and is so hard. AS SOON AS THIS IS handled I will be taking my business elsewhere. 

So I spoke with a Green Dot representative and surprise surprise, my issue can’t be fixed. So I am apparently just

out my $536. Supposedly sent over to fraud department and  he resolved; but never heard from them and nothing is resolved. So upset. I trusted QuickBooks and now I will be looking elsewhere for my business.