Hi there, tfetti.
If you’re using QuickBooks Payments to take and process payments in your QuickBooks Online (QBO). Then noticed that the recent payment you accepted is on hold. Worry less. It means that we need to review the payment.
We check payments regularly to make sure everything is okay. Everyone involved in the payment process benefits from this. Here's how to determine whether a customer payment is pending and what you can do while the evaluation is underway.
Since you’re certain that the payments are on hold, you can check your email to know specific fixes provided from there. Usually, it will ask for more information that helps complete the review. In that manner, you can consider following the steps provided in the email for completion.
If you didn’t receive an email and need further assistance with your deposit status. You can consider contacting our Merchant Services Team for guidance.
Here’s a resource you can check out to learn more about funds being withheld: Why are my funds on hold?
Additionally, you can always check these articles below for more information about funding time for QuickBooks Payments.
Leave a comment below if you have more questions about your deposits. I’m always here to lend a hand for help.
