Reconciliation discrepancy

Thank you! This really helped!

Glad to help, I have had the same thing happen to me

So I'm having this exact same issue, but all of the Uncleared Checks and Payments after 2017 (I'm working on Reconciling 2018) don't match up to the "Difference" amount on the Reconcile page. I know for a fact that there is an extra payment of $300.00. I can't sort the list by amounts on the Reconciliation Summary. 

Thanks for joining this thread, HHHInc.

I'm here to help you resolve the reconciliation differences.

First, let's sort the transactions by amount. I'll show you how:

1. On the Reconcile page, click the Payment column twice.
2. Double-click the Deposit column.

Please refer to the screenshot below.

As for your main concern, there are a few reasons why the difference amount won't match up on the Reconcile page. It's possible that there are missing transactions, incorrect opening or ending balance.

To make sure the beginning balance of the reconciliation is correct, please follow the steps below:

1. On the Reconcile page, click the Edit info button.
2. In the Edit the information from your statement screens, verify that the Ending balance and Ending date information matches the information from your statement (refer to the screenshot below).
3. Make any necessary changes to the Ending balance and Ending date.
4. Click Save.

This article will provide you more troubleshooting about reconciliation: How to resolve reconciliation differences.

That should do it. Let me know how this turns out. I'm happy to help some more if you have questions in QuickBooks Online. Have a good one.

So the Beginning and Ending Balance are correct. The number of transactions for the month of January 2018 are correct. I've printed out the Bank statement and the January transactions to Reconcile and went through them line by line and everything matches up. Just getting an extra payment amount of $300.00 but I can't seem to be be able to figure out where it came from. Could it be possible that the data is corrupted somehow?

Now how would I be able to open this extra payment? I printed out the list of transactions from the Reconcile screen and my Bank Statement and went line by line checking them off. I can't seem to find it, and QBO doesn't make it easy to find said extra payment. 

Thanks for sharing a screenshot and keeping us updated, HHHInc.

Let me help you fix the reconciliation difference.

It looks like the difference between your bank statement and QuickBooks Online is a single transaction amount. If so, filter the list to search for a transaction of that amount.

Let me show you how:

1. Click the Filter (funnel icon) button.
2. Enter the amount of the difference in the Find field.
3. Select Apply.

The screenshot below shows these steps as well.

Let's still give this a try, and see if the steps above will work. I'd like to make sure that you're able to resolve this concern, so please let me know how it goes by posting a comment below. Best regards. 

Nope, same thing. Could there be an issue with the data imported in from the bank stream?

Thanks for coming back to the Community, HHHInc.

I can share another troubleshooting that will help us determine the reason of the difference amount.

This issue may be caused by a transaction that was manually reconciled in your register. Since we don't currently have an option to review which transaction was manually reconciled, please undo the entire reconciliation. To do this, you must edit each transaction.

Let me show you how:

1. Click the Gear icon at the top.
2. Choose Chart of Accounts.
3. Locate the appropriate account for the transaction, and click View Register.
4. Identify the transaction to edit.
5. In the reconcile status column (indicated by a check mark), repeatedly select the top line of the transaction to change the status of the transaction.
6. Codes indicate the status of the transaction (refer to the screenshot below):

• C - Cleared
• R - Reconciled
• Blank - Not cleared or reconciled

             7. Select Save.

If you have too many transactions to edit and you're connected to an accountant in QuickBooks Online, you can ask them to undo the reconciliation for you.

Once done, please check your register if there is still a reconciled transaction. In most cases, that's the reason for the difference amount. If it's a duplicate transaction, then you can delete it.

Lastly, reconcile your account again.

I'd like to make sure that you're able to resolve your reconciliation, so please let me know how it goes by posting a comment below. Best regards. 

Good Morning,

Thank you for helping me. I would like to know how to fix a reconciliation discrepancy on a credit card. I have a 4,352 $ reconiliation discrepancy on a credit card and don't know how to deal whit it.

Thank You

Reginald 

Good morning,

Thank you for helping me, Until today I am trying to fix a reconciliation discrepancy that hapened on a credit card in February and don't know how to proceed. All the answers I could find are for checks but never for credit card reconciliation.

Regards,

RBilly

Sending good vibes to you, RBilly.

Let me help you fix your reconciliation discrepancy for credit card account in QuickBooks.

Editing the transactions can cause a discrepancy in your previous reconciliation. If you already reconciled the following month after February, you'll need to undo all the transactions that were reconciled and manually check each transaction for changes made.

If you decide to undo the last reconciliation you can follow the detailed steps provided by my peer above. Also, the assistance of an accountant is a must. Your accountant can provide you expert ways of dealing with this situation.

To know more about reconciliation in QuickBooks Online, check these out:

• Reconcile hub.
• How to unreconcile a transaction or undo a reconciliation.

• Fix Reconciliation Discrepancies.

For account discussion, feel free to reach out to our QuickBooks Online Support. To reach us, please follow these steps:

1. Sign into your QuickBooks Online Company.
2. Click (?) Help at the upper right corner.
3. Select Contact US on the pop-up.
4. Enter a brief description of your concern then hit Continue.
5. Click Get a callback.
6. Enter your contact information.
7. Select Call me.

You stay connected with me if you have more questions about reconciliation in QuickBooks Online. Have a nice day.

I'm having the same issue!!

I have counted the number of payments on the statement 209, I have gone through the quarter and ticked each one off, one by one and quickbooks counts 212 payments.

I'm not sure where the extra three are hiding but I've repeated this 4 times.  There is definitely 209 on the statement and going through one by one by one we somehow arrive at 212.

I've started by clearing all ticks and it starts at 0 and at some point 3 hidden transitions arrive on the tally and there is a discrepancy of $1,877.50.  I'm really confused! Please help.

Let's figure out why we have these extra transactions when you reconcile the account, Jesseov.

Reconciliation discrepancies are usually caused by the following factors:

• duplicate transactions
• transaction was associated to a different bank account
• previously reconciled transactions were edited or deleted
• the opening balance or an account is incorrect

I'd recommend reviewing your previous period's reconciliation. This will help us determine whether the opening balance for the current period is correct. You can follow the steps in this link: Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online.

In addition to that, you visit these links about reconciliation in QBO:

• Reconcile an account in QuickBooks Online
• Learn the reconcile workflow in QuickBooks

Let me know how this goes so we can further assist you.

Hi, I've spend so much time trying to solve this problem i decided to ask for help.  I'm reconciling my credit card account and it was working fine all the months prior.  I'm working on september 2019 and i now get a message saying "your account isn't ready to reconcile yet" beginning balance is off (see attached) i can't figured out why but i do know the difference is $1255.88 which on my statement is the payment i made.  What is wrong? 

Thanks for joining us here, test32.

It's possible that there are transactions that are unreconclied, modified or deleted. This can be the reason why the beginning balance is off. 

Depending on the reason why the amount is off, we have several troubleshooting steps to recommend. Instructions and additional details are discussed in this Help article: Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online.

Keep us posted if you still need help with your reconciliation. We're always ready to jump in and offer our help again. 

Still no luck.  the screen where the items that are making the reconciliation off is empty hence, not sure where to look.  see attach

Thanks for the screenshot, @test32.

Before you can resume reconciling your account, you'll have to find the discrepancies in the reconciliation. In the red box, Your account isn't ready to reconcile yet, you can press on the blue hyperlink We can help you fix it to see the transactions that are causing the discrepancies. 

You can also run a Reconciliation Report to view previous reconciliations to see if everything has balanced out, as well as see what transactions were recorded. Here's how to run the report:

1. Go to Reports.
2. Type Reconciliation Report in the Find report by name search bar.
3. Select Reconciliation Reports.
4. Choose the Account for the reconciliation report you want to view.
5. From the Report period drop-down arrow, pick the reconcile period.
6. Hit View Report.

I'd like to provide you with a couple of Community Articles that you may find useful:

• Fix beginning balance discrepancies
• Reconcile an account in QuickBooks Online

If you need further assistance, please don't hesitate and reach back out to me! I'm just a Reply away.

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Thank you so much, this enabled me found the error in the ending balance I entered. God bless you.

Hi John, where is the "hide transactions after statement date" found?

Hello there, Anonymous-1. 

I can show you where to find the option Hide transactions after the statement's end date option.

If you're using QuickBooks Desktop, you can see it in the Reconcile window. Here's how: 

1. Click the Banking menu and click Reconcile.
2. Enter the information in the Begin Reconciliation window and click Continue.
3. At the upper-right of the Reconcile window, you can see the Hide transactions after the statement's end date checkbox.

If you're using QuickBooks Online the system will automatically hide transactions that are beyond the ending date you entered.

For more details in the reconciliation process, you can visit this link: Learn the reconcile workflow in QuickBooks.

Should you have any other questions about your accounts please don't hesitate to mention me in your reply. Take care!