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I'd gladly help you record your returned ACH payment using the Record Bounced Check option, hfrantz.
To begin with, it is important to note that the Record Bounced Check icon remains available and can still be used in QuickBooks Desktop. You'll need to change the payment method to Check to make this option available when recording your returned ACH payment. Let me guide you through the process.
In this sample, I recorded the payment using the Cash method. Now, let's change this to Check.
Here's how:
- Go to Customers, then click Customer Center.
- Select the customer.
- Find the payment and double-click.
- Change the payment method to Check.
- Once done, click Save and Close.
- Select Yes if you're prompted to record the changes made.
Now, let's proceed in recording the bounced check.
- Double-click again the Payment.
- From this window, you can see that the Record Bounced Check option isn't grayed out anymore.
- Click the Record Bounced Check icon.
- Enter the necessary information and hit Next.
- Once done, click Finish.
- Hit Save and Close.
Moreover, you might want to check this article on handling returned checks from your vendor by journal entry and bill payment check: Manage a bounced check you wrote.
Keep your questions coming if you have other concerns about recording bounced checks in QuickBooks Desktop. I'll be here to lend a hand.
Since the Record Bounced Check isn't working, @someone4, you'll have another way to enter it in QuickBooks by hand.
Before that, create an item and income account for tracking bounced checks and their associated charges.
Here's how:
- Click on the Lists menu. Select Chart of Accounts.
- Click on the Account drop-down at the bottom and choose New to create a new account.
- Choose Income and hit Continue.
- Type in Bounced Checks Income.
- Hit Save and close.
Then, create a non-taxable Other Charge type item called "Bad Check Charge".
Once done, you can follow the second instruction in Option 2: Handle Non-Sufficient Funds (NSF) or bounced check from customers. This way, you can create a journal entry to reverse the original payment.
Please let us know if you have further questions.
