I regularly use the bounced check feature using the desktop version (2019). A customer bounced a check to us. I used the feature and recorded the appropriate fees and whatnot. I then re-deposited the check and added NSF to the check number to differentiate between the two payments. It was then returned for a second time...I tried to record the 2nd bounced check but the feature is not working. It's gray and not an option to choose ... I've had this happen before and assumed the payment had not cleared the undeposited funds account via the 'make deposits' screen but it had.
I have also used the 'rebuild data' feature under utilities but it did not fix the issue. Thoughts?
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I need to know why my record bounced check feature is not working. We use Quickbooks merchant services (e-checks only) and need to record the bounced check. It would be nice if this was handled through the merchant services interface.
Thanks for posting to the Community, @hartholdingsinc.
Please make sure that you change the method before you recorded it as a bounced check.
Let me show you how to change it to check for you to record it as a bounced check:
There it'll be recorded as a bounced check.
You can refer to this article for more options on how to record bounced checks: Handle Non-Sufficient Funds (NSF) or bounced check from customers.
If you wanted to know how to combine multiple transactions into a single record, you can check this article: Record and make Bank Deposits in QuickBooks Desktop.
Please let me know if you have additional questions. I'm always here to help you. Have a good one!
Since the payment method is grayed out, you'll want to manually record the bounced check in QuickBooks. Beforehand, let's create an item and income account for tracking bounced checks and their associated charges.
To create an income account:
Then, create an item called "Bad Check Charge". Just make sure to select the Other Charge type.
Once you're done, record a journal entry to reverse the original payment. You can follow the steps in the Option 2 section in this article: Handle Non-Sufficient Funds (NSF) or bounced check from customers.
Just in case a check has been returned by your vendor due to non-sufficient funds, check this article on how to manage a bounced check you wrote.
Please let us know if you have any other concerns. We're always here to help.
Just to confirm a similar situation I have - here is a screen shot of a processed Merchant Service deposit, which Intuit Payments later notified me was returned. Note that the "Record Bounced Check" button is grayed out, AND the PMT. METHOD is grayed out, so I can't change the PMT. METHOD to get the "Record Bounced Check" ungrayed out.
It looks like in this case I have to do the bounced check via the old manual process. Is there any other way to get the items ungrayed? Is this a "bug" needing to be reported?
Hello there, @TRRb!
The Record Bounced Check and the Payment Method function is grayed out when you received an e-check or an e-check returned payment. You're on the right track in manually recording the bounced check by following the steps shared by my colleague, @JaneD.
Lastly, here's a few articles you can read to help manage your customers and sales transactions: Income and Expenses for QuickBooks Desktop.
If there's anything else that I can help you with, let me know in the comments. I'll be here to lend a hand.
I appreciate the quick response, @TRRb.
As mentioned by my colleague, it seems that this option is grayed out once the system recognized the returned payment.
Our Product Team is constantly working to improve the product and appreciates the help of users in bringing things like this to their attention. I'll take note of this and pass it along.
Should you need anything else, please let me know. I'm here to help however I can.
Hey TRRb. I'm glad my issue was resolved. Make sure to come back if you need anything else someone is always ready to help in the QuickBooks community. Have a great rest of your day.