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Level 2

Record bounced check feature not working

I regularly use the bounced check feature using the desktop version (2019). A customer bounced a check to us. I used the feature and recorded the appropriate fees and whatnot. I then re-deposited the check and added NSF to the check number to differentiate between the two payments. It was then returned for a second time...I tried to record the 2nd bounced check but the feature is not working. It's gray and not an option to choose ... I've had this happen before and assumed the payment had not cleared the undeposited funds account via the 'make deposits' screen but it had. 

 

I have also used the 'rebuild data' feature under utilities but it did not fix the issue. Thoughts?

 

Solved
Best answer November 19, 2019

Best Answers
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Level 2

Record bounced check feature not working

Nevermind....I didn't select that the payment was a check. I knew it had to be something basic! ugh.

View solution in original post

12 Comments 12
Highlighted
Level 2

Record bounced check feature not working

Nevermind....I didn't select that the payment was a check. I knew it had to be something basic! ugh.

View solution in original post

Highlighted
QuickBooks Team

Record bounced check feature not working

Hi there, jljent.
 
Its good to hear that the issue is already fixed. I'll be glad to help you if you have any other questions.
 
Please know that you're always welcome to post here in Community. Wishing you and your business continued success.
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Level 1

Record bounced check feature not working

I need to know why my record bounced check feature is not working.  We use Quickbooks merchant services (e-checks only) and need to record the bounced check.  It would be nice if this was handled through the merchant services interface.

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QuickBooks Team

Record bounced check feature not working

Thanks for posting to the Community, @hartholdingsinc.

 

Please make sure that you change the method before you recorded it as a bounced check.

 

Let me show you how to change it to check for you to record it as a bounced check:

  1. Go to the Customers menu and then select Customer Center.
  2. Select Transactions.
  3. Choose Received Payments.
  4. Double-click the payment you want to record as a bounced check.

     
  5. On the received payments window, change the payment method to Check. (Please take note that the check must not be waiting to be cleared in the Undeposited Funds account, as it would have to have cleared the bank to bounce)
  6. Click Save & Close.
     
  7. Double-click the payment again to record it as a bounced check.
  8. Select Record Bounced Check and then enter the details.
  9. Click Next and then select Finish.
  10. Hit Save & Close.

There it'll be recorded as a bounced check.

 

You can refer to this article for more options on how to record bounced checks: Handle Non-Sufficient Funds (NSF) or bounced check from customers.

 

If you wanted to know how to combine multiple transactions into a single record, you can check this article: Record and make Bank Deposits in QuickBooks Desktop.

 

Please let me know if you have additional questions. I'm always here to help you. Have a good one!

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Level 1

Record bounced check feature not working

I don't have the option to change the payment type.  The only thing that shows is "e-check" and it is greyed out.

Highlighted
Moderator

Record bounced check feature not working

Hi hartholdingsinc,

 

Since the payment method is grayed out, you'll want to manually record the bounced check in QuickBooks. Beforehand, let's create an item and income account for tracking bounced checks and their associated charges.

 

To create an income account:

  1. Go to Lists and select Chart of Accounts.
  2. Click on the Account drop-down at the bottom and choose New to create a new account.
  3. Select Income Account and click on Continue.
  4. Type in Bounced Checks Income as the account name.
  5. Click on Save & Close.

Then, create an item called "Bad Check Charge". Just make sure to select the Other Charge type.

 

Once you're done, record a journal entry to reverse the original payment. You can follow the steps in the Option 2 section in this article: Handle Non-Sufficient Funds (NSF) or bounced check from customers.

 

Just in case a check has been returned by your vendor due to non-sufficient funds, check this article on how to manage a bounced check you wrote.

 

Please let us know if you have any other concerns. We're always here to help.

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Level 1

Record bounced check feature not working

Just to confirm a similar situation I have - here is a screen shot of a processed Merchant Service deposit, which Intuit Payments later notified me was returned.   Note that the "Record Bounced Check" button is grayed out, AND the PMT. METHOD is grayed out, so I can't change the PMT. METHOD to get the "Record Bounced Check" ungrayed out.

 

It looks like in this case I have to do the bounced check via the old manual process.  Is there any other way to get the items ungrayed?  Is this a "bug" needing to be reported?

Capture.JPG

 

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Moderator

Record bounced check feature not working

Hello there, @TRRb!

 

The Record Bounced Check and the Payment Method function is grayed out when you received an e-check or an e-check returned payment. You're on the right track in manually recording the bounced check by following the steps shared by my colleague, @JaneD.

 

Lastly, here's a few articles you can read to help manage your customers and sales transactions: Income and Expenses for QuickBooks Desktop.

 

If there's anything else that I can help you with, let me know in the comments. I'll be here to lend a hand.

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Level 1

Record bounced check feature not working

Is this a "bug"?  If not, can it be a feature request to enable "Record Bounced Check" for such Merchant Services Deposits?

Highlighted
Moderator

Record bounced check feature not working

I appreciate the quick response, @TRRb.

 

As mentioned by my colleague, it seems that this option is grayed out once the system recognized the returned payment.

 

Our Product Team is constantly working to improve the product and appreciates the help of users in bringing things like this to their attention. I'll take note of this and pass it along.

 

Should you need anything else, please let me know. I'm here to help however I can.

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Level 1

Record bounced check feature not working

Thank you!

Highlighted
QuickBooks Team

Record bounced check feature not working

Hey TRRb. I'm glad my issue was resolved. Make sure to come back if you need anything else someone is always ready to help in the QuickBooks community. Have a great rest of your day. 

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