sample company - Desktop - won't download

Hi there, @jrm08.

We can repair your QuickBooks to fix program-related issues like this. 

To do that:

1. Open your Windows' Control Panel and select Programs and Features. If you don't see the option, hit on Programs, and then Program Features.
2. Press on QuickBooks and click Uninstall/Change.
3. Tick on Continue, then tap on Next.
4. Choose Repair and click Next.
5. After the repair is complete, hit on Finish.

Once done, restart your computer. Then, open the sample file once again.

If the issue persists after repairing your QuickBooks, I recommend checking out this link below for more troubleshooting steps in fixing installation errors: Fix QuickBooks Desktop

It'll be my pleasure to help if you have any other concerns. Just let me know through the comment section below. Wishing you all the best!

Thanks for your suggestions ... but even after additionally using the Tools Hub, issue not resolved. It took literally over 5 hours on phone with Support to resolve. 

Can you tell us what they said that fixed the issue?  

Just installed QB 2020 and it crashes just before finishing downloading both and either service based and products based businesses.  

Have to keep ending program in Windows Task Manager because it is 'Not responding'.

Crashed when trying to finish downloading either of the 2 sample files, then also crashes when I click on either of the 2 sample files in download folder.

Wasted all day on this sorry program.

Thanks for joining this thread, QuiltingB.

I want to make sure this gets taken care of. Aside from the troubleshooting steps shared by my colleague @BettyJane above, this issue with downloading sample company file can be fix using these additional options:

The error may be caused by a broken application. We can try uninstalling Quickbooks and reinstall it using a Clean Install.

Here's how:

1. Click the Windows icon (bottom left-hand side of the computer).
2. Select the Control Panel.
3. Locate Programs and Features. 
4. Find the QuickBooks version that you are using.
5. Right Click QuickBooks and select Uninstall/Change.
6. Follow steps to remove QuickBooks Desktop.

Once completed, run the Clean install tool before installing QuickBooks.

When running the clean install please select the correct version of Quickbooks that you are using.

Once done, proceed to reinstalling QuickBooks. Make sure you have your license number and the product number handy to complete the installation.

For additional troubleshooting options, you can visit this article: Fix QuickBooks Desktop install errors.

As always, you can reach back to me if you have other questions. I'd be happy to help. Wishing you all the best.

Sample company crashes Quickbooks Pro 2013 every time.  Even after uninstalling and reinstalling.  In my company file that otherwise behaves correctly, I can't open a register on any account.  This started about a week ago and I see from others with different versions that this is common in the last week.   I have run the Quickbooks Desktop File Doctor and the Quickbooks Tool Hub.   I got it to open a register in an account after one of those, but now even after running those apps, I can't get it to open a register on any account. 

Hello, @wally44.

Thank you for joining the thread and alerting us about the error you're getting. Allow me to share some information about accessing the register in QuickBooks Desktop.

Our product engineers are now investigating the issue of not being able to open the account registers in QuickBooks and the unrecoverable error when opening reports. Rest assured that they're doing best to get this resolved as quickly as possible.

At this time, you can reach out to our Support Team and have them add your information to our notification list. Once added, you'll automatically receive email notification of the latest updates. Also, you may share this investigation number (INV-49965) to speeds up the process.

To contact support:

1. Select QuickBooks Desktop Help from the Help menu.
2. Search for something or enter a keyword on the search field, then click on the Contact Us link.
3. Tap on the Get a callback button.

Before that, you may check our support hours so you can contact support at your most convenient time.

Lastly, you can also read our help articles during your free time in case you need related resources while working with QuickBooks.

Thank you for your patience. Please know that I'm just a comment away if you need further assistance. Have a great day ahead.