Hello there, @info1968.
I'm here to help you resolve the issue of being unable to activate a deleted account.
The stored files in your browser are typically the source of unexpected behavior or failures in QBO. Your cache saves the files from many websites you visit, so you can quickly load the pages the following time. The browsing speed of websites like QBO may be impacted if the cache is retaining too much data.
It's a good idea to check for issues brought on by a full cache when browsing anonymously because doing so prevents the cache from recording your browsing data. You may also try to use other browsers.
- Chrome: Press Ctrl + Shift + N
- Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
- Safari: Press Command + Shift + N
If the steps above will not work, you can use supported browsers as an alternative.
If the given procedures are successful, I advise you to clear the cache in your browser to avoid utilizing outdated forms, safeguard your data, and improve the performance of our programs on your computer.
If the issue persists, I recommend contacting our Customer Care team. You can request for a screen-sharing session so they can investigate further the reason of this issue.
Here's how:
- Sign in to your QuickBooks Online company.
- Click Help (?).
- Choose either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
You can check this article to learn more about activating a deleted account: Delete inactive transactions that appear in the chart of accounts in QuickBooks Online.
For future reference, you may also read this article to help you in reconciling an account: Reconcile An Account In QuickBooks Online.
Feel free to click the Reply button below if you need further assistance in managing chart of accounts in QuickBooks Online. I'm always here to help. Have a great day.
